ChangeGear Service Desk Pricing, Features, Reviews & Comparison of Alternatives

ChangeGear Service Desk

Cloud based solution to track & control IT services

4.06/5 (45 reviews)

ChangeGear Service Desk overview

ChangeGear Service Desk is an ITSM solution offered by U.S. based vendor, SunView Software. Customers can opt for either SaaS or on-premises deployment, as well as user licenses that best fit their requirements: concurrent user licenses, named user licenses and unlimited requestor licenses.

ChangeGear Service Desk is designed for managers, team leaders, staff members, and other end users to streamline incident management, request management or problem management workflows. Managers can get better insights about team activities and staff members by using configurable workflows. The solution offers configurable reporting and dashboard features that provide complete visibility of processes within an organization.

ChangeGear Service Desk offers a service catalog and modules for problem management, change management, and incident management. These modules help IT organizations to manage essential processes based on ITIL best practices. Large organizations can also create their own customized modules for complex processes. In-built process module templates are also available for HR, procurement and project management that allow teams to quickly customize modules and implement processes in minimal time.

ChangeGear Service Desk’s other features include dynamic form creation, standard reporting, announcement calendar, daily activities prioritization and personalized workspaces. The solution also provides REST APIs that enable users to integrate the application with other directory services, systems monitoring tools, email system, and third party tools. ChangeGear Service Desk leverages various security features including AES encryption, single sign-on, and user authentication to offer a secure environment.


Pricing options
Value for money
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Business size



United States, Canada

Supported languages

ChangeGear Service Desk screenshot: Customizable dashboardChangeGear Service Desk OverviewChangeGear Service Desk screenshot: Workspace for usersChangeGear Service Desk screenshot: View all open tickets on a single screenChangeGear Service Desk screenshot: Active incidents trackingChangeGear Service Desk screenshot: Search functionality to access knowledge base and request help

ChangeGear Service Desk reviews

Value for money
Ease of use
Customer support
David Gentry

Excellent Customer Service Throughout The Entire Process Of Implementing ChangeGear!

Used daily for 1-2 years
Reviewed 2017-12-20
Review Source: Capterra

Our Change Management process was over-hauled and we now have the tools in place to track/manage our changes. End Users now have a knowledge base they can access to assist in resolving their own issues. The email notification and rules within the Email Connector allow tickets to be worked/processed/closed all through email responses. The use of the Service Catalog allows the End User to enter tickets and decide from a list of our services what they actually need to be able to efficiently do their jobs.

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Charles Rossi

Daily User Review

Used daily for 1-2 years
Reviewed 2019-03-29
Review Source: Capterra

Overall, we are extremely pleased with the software. The support staff and professional services are always on top of their game. When there is a problem, follow-up is quick and resolution comes shortly afterwards. Highly professional across the board. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.

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Ben Warner

ChangeGear - Great Product Delivered by a Great Company

Used daily for 1-2 years
Reviewed 2016-10-10
Review Source: Capterra

My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back.

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Brandon Wyen

Easy to manage a manipulate

Used daily for 2+ years
Reviewed 2019-03-29
Review Source: Capterra

We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly.

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Jonathan Allen

ChangeGear Product Review

Used daily for 2+ years
Reviewed 2019-04-26
Review Source: Capterra

We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future.

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ChangeGear Service Desk pricing

Pricing options
One time license
View Pricing Plans

For subscription: Pricing starts from $46 /user/month (billed annually).

For one-time pricing: $9,995.00/one-time.

ChangeGear Service Desk features

Activity Dashboard
Automatic Notifications
Contact History
Knowledge Base
Third Party Integration
Ticket Management
Workflow Management

CRM Integration (72 other apps)
Chat (162 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Instant Messaging (84 other apps)
Monitoring (84 other apps)
Multi-Channel Communication (73 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)

Additional information for ChangeGear Service Desk

Key features of ChangeGear Service Desk

  • Customizable fields
  • Activity audit
  • Activity logging
  • Automatic notifications
  • Change management
  • Change tracking
  • Charting
  • Configuration management
  • Employee self service
  • Forms management
  • History tracking
  • Incident management
  • Problem management
  • Real time analytics
  • Release management
  • Search functionality
  • Service level management
  • Single Sign On
  • Security & encryption
  • Task planning
  • Third party integration
  • Workflow management
  • Survey management
  • API
  • Knowledge base
  • Ticket management
  • Dashboard creation
  • Graphical data presentation
View All Features


• ChangeGear Service Desk offers a customizable dashboard for team leaders and managers to get insights about KPIs and real-time metrics that help in IT service activities management.

• The solution enables end-users to create a personalized workspace where they can access tasks or track, plan and prioritize daily activities.

• ChangeGear Service Desk offers process modules with in-built forms, workflows, SLA management, notifications, and reporting features that help different users handle service requests efficiently.

• The application integrates with existing infrastructure and other business applications by using various delivery options including web service APIs, file integration services, email connector, and form configuration.

• Auditing and logging features provide better security by creating a log of all the edits made to system tickets and displays information about the user who made the last edit.