ChangeGear Service Desk Pricing, Features, Reviews & Comparison of Alternatives

ChangeGear Service Desk Reviews

ChangeGear Service Desk

Cloud based solution to track & control IT services

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ChangeGear Service Desk is an ITSM solution offered by U.S. based vendor, SunView Software. Customers can opt for either SaaS or on-premises deployment, as well as user licenses that best fit their requirements: concurrent user licenses, named user licenses and unlimited requestor licenses.

ChangeGear Service Desk is designed for managers, team leaders, staff members, and other end users to streamline incident management, request management or problem management workflows. Managers can get better insights about team activities and staff members by using configurable workflows. The solution offers configurable reporting and dashboard features that provide complete visibility of processes within an organization.

ChangeGear Service Desk offers a service catalog and modules for problem management, change management, and incident management. These modules help IT organizations to manage essential processes based on ITIL best practices. Large organizations can also create their own customized modules for complex processes. In-built process module templates are also available for HR, procurement and project management that allow teams to quickly customize modules and implement processes in minimal time.

ChangeGear Service Desk’s other features include dynamic form creation, standard reporting, announcement calendar, daily activities prioritization and personalized workspaces. The solution also provides REST APIs that enable users to integrate the application with other directory services, systems monitoring tools, email system, and third party tools. ChangeGear Service Desk leverages various security features including AES encryption, single sign-on, and user authentication to offer a secure environment.

ChangeGear Service Desk Pricing

Starting from: $46.00/month

Pricing model: One-time License, Subscription

For subscription: Pricing starts from $46 /user/month (billed annually).

For one-time pricing: $9,995.00/one-time.

Key Features of ChangeGear Service Desk

  • Contract management
  • Task management
  • Employee self service
  • Search functionality
  • Change management
  • Change tracking
  • Configuration management
  • Incident management
  • Dashboard creation
  • Knowledge base
  • Problem management
  • Release management
  • Automatic notifications
  • Service level management
  • Workflow management
  • Real time analytics
  • Third party integration
  • API
  • Survey management
  • Forms management
  • Customizable fields
  • Task planning
  • Charting
  • Graphical data presentation
  • Ticket management
  • History tracking
  • Single Sign On
  • Security & encryption
  • Activity audit
  • Activity logging

ChangeGear Service Desk Screenshots (5)

ChangeGear Service Desk screenshot: Customizable dashboardChangeGear Service Desk screenshot: Workspace for usersChangeGear Service Desk screenshot: View all open tickets on a single screenChangeGear Service Desk screenshot: Active incidents trackingChangeGear Service Desk screenshot: Search functionality to access knowledge base and request help


Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, iPhone, Web-based, iPad
Supported Countries
Canada, United States
Supported Languages
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to ChangeGear Service Desk


• ChangeGear Service Desk offers a customizable dashboard for team leaders and managers to get insights about KPIs and real-time metrics that help in IT service activities management.

• The solution enables end-users to create a personalized workspace where they can access tasks or track, plan and prioritize daily activities.

• ChangeGear Service Desk offers process modules with in-built forms, workflows, SLA management, notifications, and reporting features that help different users handle service requests efficiently.

• The application integrates with existing infrastructure and other business applications by using various delivery options including web service APIs, file integration services, email connector, and form configuration.

• Auditing and logging features provide better security by creating a log of all the edits made to system tickets and displays information about the user who made the last edit.


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