App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Helpshift

Digital customer service platform and ticketing system

Helpshift - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Helpshift?

Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications & in-app surveys, Helpshift’s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience.

Helpshift understands the importance of meeting customers in their preferred context and continues to makes it easier for businesses, large and small, to care for their customers through in-app FAQ's, in-app Chat, and relevant device data, to provide customer care throughout the mobile user's experience.

Benefits of using Helpshift

Helpshift enables app users to send messages to teams running the app, without interrupting their own user experience.

Messages from users flow into the Helpshift dashboard in real-time, where teams can manage, prioritize and then respond to conversations quickly.

Helpshift sends push and in-app notifications to bring users back into the app, increasing app engagement.

With FAQs native and locally cached inside the app, users can access the FAQ even when they're offline. Users can self-serve and instantly find answers to their problems.

FAQs can be localised in multiples languages. Helpshift's mobile SDK can automatically detect the users language settings to deliver FAQs in the relevant language.

Starting from

No pricing info

Alternatives with better value for money

Helpshift's key features

Most critical features, based on insights from Helpshift users:

Multi-Language

0.0

(0)

Self Service Portal

4.0

(2)

Multi-Channel Communication

0.0

(0)

Customizable Branding

0.0

(0)

Widgets

0.0

(0)

Support Ticket Management

5.0

(1)

All Helpshift features

Features rating:

3.8

(29)

Real-Time Notifications

5.0

(1)

Third-Party Integrations

5.0

(1)

Real-Time Data

(0)

Real-time Consumer-facing Chat

4.0

(1)

Real-Time Chat

(0)

Queue Management

(0)

Proactive Chat

(0)

Prioritization

(0)

Performance Metrics

4.0

(1)

Offline Form

(0)

Offline Access

(0)

Multiple User Accounts

(0)

Multi-Channel Management

(0)

Mobile Access

5.0

(1)

Macros/Templated Responses

(0)

Live Chat

(0)

Knowledge Base Management

(0)

Interaction Tracking

(0)

Inbox Management

(0)

Workflow Management

(0)

Visual Analytics

(0)

Virtual Assistant

3.0

(1)

Transfers/Routing

(0)

Transcripts/Chat History

4.0

(1)

Tagging

(0)

Surveys & Feedback

5.0

(1)

SSL Security

(0)

Social Media Integration

5.0

(1)

Single Sign On

(0)

Service Level Agreement (SLA) Management

(0)

Sentiment Analysis

(0)

Search/Filter

(0)

Screen Sharing

3.0

(1)

Reporting/Analytics

4.0

(1)

Reporting & Statistics

(0)

Remote Access/Control

4.0

(1)

Real-Time Updates

(0)

Help Desk Management

(0)

CRM

(0)

Collaboration Tools

(0)

Client Portal

(0)

Chatbot

4.0

(1)

Chat/Messaging

(0)

Canned Responses

(0)

Campaign Management

(0)

Call Routing

(0)

Call Recording

(0)

Call Center Management

3.0

(1)

Autoresponders

(0)

Automated Routing

(0)

API

(0)

Alerts/Notifications

(0)

Alerts/Escalation

(0)

Activity Tracking

(0)

Activity Dashboard

(0)

Access Controls/Permissions

(0)

Geotargeting

(0)

Full Text Search

(0)

File Sharing

(0)

Feedback Management

(0)

Event Triggered Actions

(0)

Email Templates

(0)

Email Management

(0)

Document Storage

5.0

(1)

Data Import/Export

(0)

Customizable Templates

(0)

Customizable Reports

(0)

Customizable Forms

(0)

Customizable Fields

(0)

Customer Service Analytics

(0)

Customer Segmentation

(0)

Customer History

(0)

Customer Experience Management

(0)

Customer Database

(0)

Helpshift alternatives

Helpshift

3.9

(29)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

3.8

Customer Support

4.1

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Helpshift pricing

Value for money:

3.8

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Helpshift support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

Training options

Webinars

Live Online

Videos

In Person

Documentation

Helpshift reviews

Overall rating

3.9

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.64/10

Rating distribution

Pros

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also reliable and indeed helpful.

Monette P.

CS Manager

For localized Customer Relationship Management it is the one solid product can give you what you want.

Verified reviewer

Anonymity request

Ease of use both from a customer's and agent's perspective.

Sue Zann T.

Game Designer

Cons

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

Verified reviewer

Anonymity request

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

Rajarajeswari J.

The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.

Keith N.

CEO

Read all reviews

Helpshift FAQs

Q. What type of pricing plans does Helpshift offer?

Helpshift has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Helpshift?

Helpshift has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Helpshift support?

Helpshift supports the following languages:
Dutch, Finnish, Norwegian (Bokmal), Italian, Russian, Korean, Turkish, Portuguese, French, Czech, Chinese (Traditional), Spanish, Danish, German, Irish, Hebrew, Arabic, Ukrainian, Thai, English, Polish, Hungarian, Indonesian, Japanese, Swedish, Chinese (Simplified)

Q. Does Helpshift support mobile devices?

Helpshift supports the following devices:
Android, iPad, iPhone

Q. Does Helpshift offer an API?

Yes, Helpshift has an API available for use.

Q. What other apps does Helpshift integrate with?

Helpshift integrates with the following applications:
Constant Contact, Google Analytics 360, Dropbox Business, Campaign Monitor by Marigold, QuickBooks Online Advanced, Gmail, Twitter/X, Salesforce Sales Cloud, Meta for Business, Google Calendar, Mailchimp, Zendesk Suite

Q. What level of support does Helpshift offer?

Helpshift offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum