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Helpshift
Digital customer service platform and ticketing system
(6)
Helpshift Pricing, Features, Reviews and Alternatives
Helpshift FAQs
Q. Who are the typical users of Helpshift?
Q. What languages does Helpshift support?
Helpshift supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Helpshift support mobile devices?
Q. What other apps does Helpshift integrate with?
Helpshift product overview
What is Helpshift?
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications & in-app surveys, Helpshift’s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience.
Key benefits of using Helpshift
Typical customers
Platforms supported
Support options
Training options
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Helpshift pricing information
Value for money
3.8
/5
29
Starting from
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Pricing options
Value for money contenders
Helpshift features
Functionality
3.8
/5
29
Total features
82
10 categories
Most valued features by users
Functionality contenders
Helpshift users reviews
Overall Rating
3.9
/5
29
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.64/10
10
12
4
1
2
Fabiana H.
Overall rating contenders
Fabiana H.
Outsourcing/Offshoring, 201-500 employees
Used daily for 1-2 years
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We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes.
The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished.
Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question.
Richard K.
Computer Games, 201-500 employees
Used daily for 2+ years
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HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support.
Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products.
The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them.
Emre Y.
Computer Games, 51-200 employees
Used monthly for 2+ years
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Everyday some of our millions of players easily use this system to share their problems. So we can focus on improving our games.
Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.
We want to update current sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature.
Marcio Hoerlle L.
Internet, 501-1,000 employees
Used daily for 2+ years
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It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.
The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received.
it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality.
Nikhilesh C.
Information Technology and Services, 201-500 employees
Used daily for 1-2 years
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Efficient
Ease of use Can create different types of views as per the requirement Reports and analysis
Can't export to tickets in excel Slow while assigning tickets in bulk
Common Helpshift comparisons
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