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Helpshift

3.9
(29)

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Digital customer service platform and ticketing system

(6)

Helpshift Pricing, Features, Reviews and Alternatives

Helpshift FAQs

Q. What type of pricing plans does Helpshift offer?

Helpshift has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Helpshift?

Helpshift has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Helpshift support?

Helpshift supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Helpshift support mobile devices?

Helpshift supports the following devices:
Android, iPad, iPhone


Q. Does Helpshift offer an API?

No, Helpshift does not have an API available.


Q. What other apps does Helpshift integrate with?

Helpshift integrates with the following applications:
Constant Contact, Google Analytics 360, Dropbox Business, Campaign Monitor by Marigold, QuickBooks Online Advanced, Gmail, Twitter/X, Salesforce Sales Cloud, Meta for Business, Google Calendar, Mailchimp, Zendesk Suite


Q. What level of support does Helpshift offer?

Helpshift offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

Helpshift product overview

What is Helpshift?

Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications & in-app surveys, Helpshift’s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience.

Key benefits of using Helpshift

  • Helpshift enables app users to send messages to teams running the app, without interrupting their own user experience.

  • Messages from users flow into the Helpshift dashboard in real-time, where teams can manage, prioritize and then respond to conversations quickly.

  • Helpshift sends push and in-app notifications to bring users back into the app, increasing app engagement.

  • With FAQs native and locally cached inside the app, users can access the FAQ even when they're offline. Users can self-serve and instantly find answers to their problems.

  • FAQs can be localised in multiples languages. Helpshift's mobile SDK can automatically detect the users language settings to deliver FAQs in the relevant language.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    In Person
    Documentation

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    Helpshift pricing information

    Value for money

    3.8

    /5

    29

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    Value for money contenders

    Helpshift features

    Functionality

    3.8

    /5

    29

    Total features

    82

    10 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Helpshift users reviews

    Overall Rating

    3.9

    /5

    29

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.64/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    12

    4

    1

    2

    Pros
    We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.
    Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.
    The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.
    Cons
    Customer service was terrible. The bait & switch pricing.
    On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.
    Microsoft PowerBI as their reporting system was very hard to work with.

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