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Help Desk
Page 12

Help Desk Software for Mid Size Business (2026) - Page 12

Last updated: February 2026

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Features

Support Ticket Management(214)

Reporting/Analytics(258)

Real-Time Notifications(172)

Email Management(199)

Alerts/Escalation(241)

Integrated with

Microsoft Teams(49)

Microsoft 365(42)

Google Workspace(19)

Microsoft Outlook(48)

3CX(8)

Pricing model

Free(82)

Open Source(15)

Free Trial(239)

One Time License(11)

Subscription(258)

Devices supported

Mac(143)

iPad(141)

Android(161)

Linux(138)

Web-based(298)

iPhone(156)

Windows(197)

Organization types

Small Business(293)

Non Profit(180)

Large Enterprises(283)

Public Administrations(139)

Freelancers(136)

Mid Size Business

User rating

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eFACiLiTY Helpdesk and Knowledgebase

(0)

Centralized helpdesk ticketing software

eFACiLiTY Helpdesk and Knowledgebase is available for Mid Size Business and offers the following support options: Phone Support, Chat, Email/Help Desk, FAQs/Forum.

Read more about eFACiLiTY Helpdesk and Knowledgebase

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Diadyn

(0)

Business management application

Diadyn is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

Read more about Diadyn

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Kundo

(0)

Customer service management system

Kundo is available for Mid Size Business and offers the following support options: Chat, FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, 24/7 (Live rep).

Read more about Kundo

Users also considered

Infizo Desk

(0)

Cloud-based ticketing and incident management software

Infizo Desk is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Infizo Desk

Users also considered

IrisAgent

(0)

Customer Support Automation with AI-based answers and tags

IrisAgent is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about IrisAgent

Users also considered

Ellevo Next

(0)

Your next B2B customer service software

Ellevo Next is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

Read more about Ellevo Next

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about EasyDesk

Users also considered

Customer Operations Platform

(0)

After-sales software for OEMs and industrial supplier

Customer Operations Platform is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about Customer Operations Platform

Users also considered

Text App

(0)

AI-powered support platform for unified service

Text App is available for Mid Size Business and offers the following support options: Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about Text App

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk.

Read more about KIX

Users also considered

ReplyDesk

(0)

Cloud-based help desk software

ReplyDesk is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base.

Read more about ReplyDesk

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

Users also considered

VisionReply

(0)

Help desk solution for enhancing customer support

VisionReply is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base.

Read more about VisionReply

Users also considered

Microsoft 365 Help Desk Ticketing System

(0)

Seamless communication between employees and helpdesk agents

Microsoft 365 Help Desk Ticketing System is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about Microsoft 365 Help Desk Ticketing System

Users also considered

T-HelpDesk

(0)

Advanced ticketing system

T-HelpDesk is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk.

Read more about T-HelpDesk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

TIKTING is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about TIKTING

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about tbITSM

Users also considered

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

CloudOffix is available for Mid Size Business and offers the following support options: Email/Help Desk, 24/7 (Live rep), Chat, FAQs/Forum, Knowledge Base, Phone Support.

Read more about CloudOffix

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware Processes is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about Serviceware Processes

Users also considered

DeskXpand

(0)

Revolutionize your support with helpdesk management software

DeskXpand is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat.

Read more about DeskXpand

Users also considered

HelpLane

(0)

AI powered unified customer support platform

HelpLane is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, 24/7 (Live rep), Chat.

Read more about HelpLane

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about EasyDesk

Users also considered

Customer Operations Platform

(0)

After-sales software for OEMs and industrial supplier

Customer Operations Platform is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about Customer Operations Platform

Users also considered

Text App

(0)

AI-powered support platform for unified service

Text App is available for Mid Size Business and offers the following support options: Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about Text App

Users also considered

Giant Rocketship

(0)

Automating helpdesk management for MSP growth

Giant Rocketship is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

Read more about Giant Rocketship

Users also considered

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