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Help Desk & Ticketing Applications for Mid Size Business

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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2Checkout
3CLogic
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8x8 Virtual Office
9 Spokes
Abacus
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Act-On
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Evolve IP Phone System
EZ Texting
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Five9
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Grow
HappyFox Chat
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Hootsuite
HubSpot CRM
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IBM Connections
Igloo Software
Infusionsoft
Insightly
Instabug
Instagram
Instapage
Intercom
Jira Service Desk
JIRA Software
Jive
Joomla
JotForm
Justuno
Kaseya VSA
KashFlow
Kayako
KiSSFLOW
Kixie
Klaviyo
Klipfolio
KOOKOO CloudAgent
Leadberry
LeadDoubler
Leadpages
LeadsBridge
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Linnworks
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Logiwa
LogMeIn Rescue
Magento
Mailchimp
Mailigen
Mailjet
Mandrill
Marketo
Metric.ai
Microsoft Azure
Microsoft Dynamics CRM
Microsoft Dynamics GP
Microsoft Dynamics NAV
Microsoft Dynamics SL
Microsoft Excel
Microsoft OneDrive
Microsoft Power BI
Microsoft Project
Microsoft Teams
Microsoft Visual Studio Online
Microsoft Word
miniOrange
Mixpanel
Mobility Portal Server
MyFeelBack
Nagios XI
NetHelpDesk
NetSuite
Nimble
Notion
Nutshell
Okta
Olark
OneLogin
OnePageCRM
Onna
OpenCart
Opsgenie
OptinMonster
Oracle CRM On Demand
Oracle Eloqua
Oracle Service Cloud
OSI Affiliate Software
PagerDuty
PandaDoc
Panoply
Panopta
Pardot
PayPal
PieSync
Pinnacle Cart
Pipedrive
Pivotal Tracker
Podio
PrestaShop
Privy
PROMYS CRM Help Desk PSA
ProntoForms
Quick Base
QuoteWerks
Raygun
Redmine
RingCentral
Sage 300 Construction
Sage 50 Canada
Sage 50cloud
Sage Accounting
Salesforce App Cloud
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Salesforce Sales Cloud
Salesforce Service Cloud
Salesmachine
SALESmanago
SAP Business One
SAP Litmos
SendGrid
Sendinblue
ServiceNow
SharePoint
SharpSpring
ShipStation
Shopify
Sigstr
SimplyCast
Skype
Skype for Business
Slack
Smartlook
Smartsheet
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SpiraTeam
Splunk Cloud
Squarespace
Stride
Stripe
SugarCRM
SuperReceptionist
SuperSaaS
SurveyMonkey
Survicate
Tableau
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talkspirit
Teamleader
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Teamwork Projects
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TimeCamp
TMetric
Todoist
Toggl
Tray.io
Trello
Twilio Communications Cloud
Twitter
Typeform
Unbounce
Userlike
Usermind
UserVoice
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Vision Helpdesk
Vivocha
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Volusion
Vtiger CRM
WebMerge
Weebly
Wishpond
Wix
WooCommerce
Wordpress
Workato
WorkflowMax
WorkOtter
Workplace by Facebook
Wrike
Wufoo
Wunderlist
X-Cart
XCALLY
Xero
Ximble
Yammer
Zabbix
Zapier
Zen Cart
Zendesk
Zendesk Sell
Zingtree
Zoho Books
Zoho CRM
Zoho Docs
Zoho SalesIQ
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Features
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Drag & Drop Interface
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Email Integration
Third Party Integration
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Features
API
Drag & Drop Interface
Billing & Invoicing
Email Integration
Third Party Integration
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Approval Process Control
Asset Management
Assignment Management
Audit Trail
Auditing
Automated Scheduling
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Call Center Management
Call Recording
Call Routing
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Contract Management
CRM Integration
Custom Fields
Custom Forms
Customer Complaint Tracking
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Reporting
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Dashboard Creation
Data Import/Export
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Email Alerts
Email Notifications
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Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Incident Management
Instant Messaging
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Issue Management
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Role-Based Permissions
Rules-Based Workflow
Search Functionality
Self Service Portal
Single Sign On
SLA Management
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Website Integration
Widgets
Workflow Management

Related categories

Customer Service & SupportIT ManagementCollaboration

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Help Desk & Ticketing Software in Australia
Help Desk & Ticketing Software in Canada
Freelance Help Desk & Ticketing Software
Enterprise Help Desk & Ticketing Software
Help Desk & Ticketing Software for Non-Profits
Help Desk & Ticketing Software for Small Business
Help Desk & Ticketing Software for Android
Help Desk & Ticketing Software for iPad
Help Desk & Ticketing Software for iPhone
Help Desk & Ticketing Software for Linux
Help Desk & Ticketing Software for Mac
Web Based Help Desk & Ticketing Software
Help Desk & Ticketing Software for Windows Phone
Help Desk & Ticketing Software for Windows
Free Trial Help Desk & Ticketing Software
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168 apps
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Salesforce Service Cloud   

451
Customer service & support software
Salesforce Service Cloud is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud

451
Customer service & support software
Salesforce Service Cloud is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

SolarWinds Service Desk   

496
IT Service Desk & Asset Management Software
SolarWinds Service Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SolarWinds Service Desk

496
IT Service Desk & Asset Management Software
SolarWinds Service Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HappyFox   

77
Helpdesk, customer support software
HappyFox is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HappyFox

77
Helpdesk, customer support software
HappyFox is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

LogMeIn Rescue   

115
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LogMeIn Rescue

115
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

NICE inContact   

241
Cloud Contact Center Software
NICE inContact is available for Mid Size Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

241
Cloud Contact Center Software
NICE inContact is available for Mid Size Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Zendesk   

2,324
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk

2,324
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Freshdesk   

2,126
Online helpdesk system and customer service software
Freshdesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Freshdesk

2,126
Online helpdesk system and customer service software
Freshdesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Freshservice   

365
A complete IT service management (ITSM) tool for business
Freshservice is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Freshservice

365
A complete IT service management (ITSM) tool for business
Freshservice is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

BOSS Solutions Suite   

21
Help desk and IT asset management
BOSS Solutions Suite is available for Mid Size Business and offers the following support options: Forum, Knowledge Base, Phone Support, Video Tutorials. Learn more
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BOSS Solutions Suite

21
Help desk and IT asset management
BOSS Solutions Suite is available for Mid Size Business and offers the following support options: Forum, Knowledge Base, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Boomtown   

0
Customizable product support platform
Boomtown is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Boomtown

0
Customizable product support platform
Boomtown is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Zoho Desk   

1,593
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zoho Desk

1,593
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cayzu

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Jira Service Desk   

245
Simple service desk built on Jira
Jira Service Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk

245
Simple service desk built on Jira
Jira Service Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

InvGate Service Desk   

64
IT service desk software
InvGate Service Desk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InvGate Service Desk

64
IT service desk software
InvGate Service Desk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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NetHelpDesk   

36
ITIL aligned service desk software
NetHelpDesk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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NetHelpDesk

36
ITIL aligned service desk software
NetHelpDesk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

SolarWinds Take Control   

13
Collaborative remote access solution
SolarWinds Take Control is available for Mid Size Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SolarWinds Take Control

13
Collaborative remote access solution
SolarWinds Take Control is available for Mid Size Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

ConnectWise Manage   

174
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ConnectWise Manage

174
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Help Scout   

153
Web-based help desk designed for better customer experience
Help Scout is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout

153
Web-based help desk designed for better customer experience
Help Scout is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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TeamHeadquarters   

9
Unified project management & help desk software
TeamHeadquarters is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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TeamHeadquarters

9
Unified project management & help desk software
TeamHeadquarters is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

everything HelpDesk   

12
IT support management system & help desk
everything HelpDesk is available for Mid Size Business and offers the following support options: Online Support, Phone Support. Learn more
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everything HelpDesk

12
IT support management system & help desk
everything HelpDesk is available for Mid Size Business and offers the following support options: Online Support, Phone Support. Learn more
Visit WebsiteCompare

Serviceaide   

22
Service desk & IT service management
Serviceaide is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Serviceaide

22
Service desk & IT service management
Serviceaide is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk   

2
Ticketing software for effortless customer support
HelpDesk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk

2
Ticketing software for effortless customer support
HelpDesk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

LiveAgent   

745
Great customer service starts with better help desk software
LiveAgent is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveAgent

745
Great customer service starts with better help desk software
LiveAgent is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

VIZOR HelpDesk & Assets   

0
ITIL Certified IT Service and Asset Management Solution
VIZOR HelpDesk & Assets is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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VIZOR HelpDesk & Assets

0
ITIL Certified IT Service and Asset Management Solution
VIZOR HelpDesk & Assets is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare
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