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Best Help Desk Software for Mid Size Business

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SysAid logo

SysAid

4.5
(345)

Automate IT tasks and workflows with SysAid's ITSM solution

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SysAid is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

Read more about SysAid

Front logo

Front

4.5
(213)

One place to take care of all your customers

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Front is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat.

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SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(521)

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about SolarWinds Service Desk

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(531)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

LogMeIn Rescue logo

LogMeIn Rescue

4.7
(137)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LogMeIn Rescue

Freshservice logo

Freshservice

4.5
(425)

A complete IT service management (ITSM) tool for business

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Freshservice is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

Read more about Freshservice

NinjaOne logo

NinjaOne

4.9
(144)

The Easiest-to-Use Unified IT Operations Solution

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NinjaOne is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about NinjaOne

Sprinklr logo

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

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Sprinklr is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Sprinklr

NICE CXone logo

NICE CXone

4.2
(511)

Cloud Contact Center Software

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NICE CXone is available for Mid Size Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Phone Support, Chat.

Read more about NICE CXone

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

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Vivantio is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support.

Read more about Vivantio

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Atera logo

Atera

4.6
(218)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera is available for Mid Size Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about Atera

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

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BOSSDesk is available for Mid Size Business and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about BOSSDesk

InvGate Service Desk logo

InvGate Service Desk

4.6
(76)

IT service desk software

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InvGate Service Desk is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support.

Read more about InvGate Service Desk

ConnectWise Manage logo

ConnectWise Manage

4.1
(193)

A PSA Tool Designed To Run Your As-a-Service Business

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ConnectWise Manage is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about ConnectWise Manage

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about JIRA Service Management

C2 ATOM logo

C2 ATOM

4.2
(13)

The ultimate ITSM platform

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C2 ATOM is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about C2 ATOM

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Cayzu

Gorgias logo

Gorgias

4.7
(81)

Help desk and customer service solution

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Gorgias is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Gorgias

Hiver logo

Hiver

4.7
(74)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Hiver is available for Mid Size Business and offers the following support options: Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Hiver

Capacity logo

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

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Capacity is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Capacity

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

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HappyFox Help Desk is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk