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Help Desk Software for Mid Size Business

Last updated: March 2025

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347 software options

SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

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ConnectWise PSA is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep).

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Zendesk Suite is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

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JIRA Service Management logo

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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NinjaOne logo
Category Leaders

Automate the hardest parts of IT with NinjaOne

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NinjaOne is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

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InvGate Service Management logo

Web-based IT service desk software

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InvGate Service Management is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

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Issuetrak logo

Ticketing system to streamline help desk operations

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Issuetrak is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support.

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

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LiveChat logo

Customer service software that boosts online sales.

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LiveChat is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

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HelpDesk logo

Ticketing software for effortless customer support

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HelpDesk is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

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Xurrent logo

Enterprise service management with SIAM support

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Xurrent is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

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Supportbench logo
Category Leaders

Supportbench: AI-Powered Enterprise Support Mastery

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Supportbench is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

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Helpfruit logo

AI chatbots and help pages with all the protections you need

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Helpfruit is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

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BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk is available for Mid Size Business and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk.

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LiveAgent logo
Category Leaders

Web-based help desk so customer service agents

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LiveAgent is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

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Assembled logo

Modern workforce management and customer issue resolution

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Assembled is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

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BeyondTrust Remote Support logo

Secure remote access software

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BeyondTrust Remote Support is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep).

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

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EngageBay CRM is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat.

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ISL Light logo
Category Leaders

Remote support software & unattended remote access

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ISL Light is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

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Intercom logo

Intercom is bringing AI-first Customer Service to the world

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Intercom is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat.

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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