Help Desk & Ticketing Applications for Mid Size Business

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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189 apps

SysAid   

328
94 pts
Automate IT tasks and workflows with SysAid's ITSM solution
SysAid is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SysAid

94 pts
Automate IT tasks and workflows with SysAid's ITSM solution
SysAid is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LogMeIn Rescue   

125
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SolarWinds Service Desk   

513
83 pts
IT Service Desk & Asset Management Software
SolarWinds Service Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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IT Service Desk & Asset Management Software
SolarWinds Service Desk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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NICE inContact   

417
Cloud Contact Center Software
NICE inContact is available for Mid Size Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Cloud Contact Center Software
NICE inContact is available for Mid Size Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud   

507
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum, FAQs. Learn more
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Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum, FAQs. Learn more
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Jira Service Management   

262
The only ITSM solution built on the Jira platform
Jira Service Management is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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The only ITSM solution built on the Jira platform
Jira Service Management is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Freshdesk   

2,224
82 pts
Online helpdesk system and customer service software
Freshdesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Online helpdesk system and customer service software
Freshdesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk   

2,442
Service-first CRM company that builds support & sales tools
Zendesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Service-first CRM company that builds support & sales tools
Zendesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ConnectWise Manage   

174
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Forum, Video Tutorials. Learn more
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A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Forum, Video Tutorials. Learn more
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Capacity   

11
Artificial Intelligence-based knowledge management solution
Capacity is available for Mid Size Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Artificial Intelligence-based knowledge management solution
Capacity is available for Mid Size Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Atera   

184
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
Atera is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support, Forum. Learn more
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Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
Atera is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support, Forum. Learn more
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InvGate Service Desk   

71
IT service desk software
InvGate Service Desk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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IT service desk software
InvGate Service Desk is available for Mid Size Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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BOSS Solutions Suite   

93
92 pts
BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions Suite is available for Mid Size Business and offers the following support options: Phone Support, Forum, Knowledge Base, Video Tutorials. Learn more
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BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions Suite is available for Mid Size Business and offers the following support options: Phone Support, Forum, Knowledge Base, Video Tutorials. Learn more
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Freshservice   

385
82 pts
A complete IT service management (ITSM) tool for business
Freshservice is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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A complete IT service management (ITSM) tool for business
Freshservice is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ConnectWise Control   

1,667
Remote meeting platform for resolving customers' queries
ConnectWise Control is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Remote meeting platform for resolving customers' queries
ConnectWise Control is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Opsgenie   

119
Modern IT incident management and response solution
Opsgenie is available for Mid Size Business and offers the following support options: Knowledge Base, Video Tutorials, Online Support, Phone Support. Learn more
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Modern IT incident management and response solution
Opsgenie is available for Mid Size Business and offers the following support options: Knowledge Base, Video Tutorials, Online Support, Phone Support. Learn more
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HappyFox   

82
Helpdesk, customer support software
HappyFox is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Helpdesk, customer support software
HappyFox is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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everything HelpDesk   

12
IT support management system & help desk
everything HelpDesk is available for Mid Size Business and offers the following support options: Phone Support, Online Support. Learn more
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IT support management system & help desk
everything HelpDesk is available for Mid Size Business and offers the following support options: Phone Support, Online Support. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Self-service support & customer education platform
elevio is available for Mid Size Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Gorgias   

19
Help desk and customer service solution
Gorgias is available for Mid Size Business and offers the following support options: Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials. Learn more
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Help desk and customer service solution
Gorgias is available for Mid Size Business and offers the following support options: Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials. Learn more
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Halp   

1
Ticketing, powered by your Slack conversations
Halp is available for Mid Size Business and offers the following support options: Online Support, FAQs, Forum, Knowledge Base. Learn more
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Ticketing, powered by your Slack conversations
Halp is available for Mid Size Business and offers the following support options: Online Support, FAQs, Forum, Knowledge Base. Learn more
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Caspio   

131
Build online database applications without coding.
Caspio is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Build online database applications without coding.
Caspio is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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OneDesk   

2
Helpdesk & Project Management Software - in one application
OneDesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Helpdesk & Project Management Software - in one application
OneDesk is available for Mid Size Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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TOPdesk   

39
90 pts
Help desk & service management
TOPdesk is available for Mid Size Business and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs. Learn more
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TOPdesk

90 pts
Help desk & service management
TOPdesk is available for Mid Size Business and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs. Learn more
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Alloy Navigator   

44
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Mid Size Business and offers the following support options: Phone Support, Online Support, Forum, Knowledge Base, FAQs. Learn more
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Mid Size Business and offers the following support options: Phone Support, Online Support, Forum, Knowledge Base, FAQs. Learn more
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