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Free ITSM Software
Last updated: February 2026
50 software options
Sponsored
AlertOps
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Incident & response management tool for IT & DevOps teams
Starter - $0 per user/month. (Max 5 Users) Standard - $8 Per User/Month - Billed Annually Premium - $18 Per User/Month - Billed Annually Enterprise - $28 Per User/Month - Billed Annually See all plans & features: htps://alertop.com/pricing
Read more about AlertOps
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support, remote access & device management software
REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually) BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually) PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually) CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)
Read more about TeamViewer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
It is available for $0 for 2 agents for 6 months
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based remote support solution
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop, mobile device & patch management software
ManageEngine Endpoint Central offers four editions with endpoint-based pricing starting at $795/year for 50 endpoints. A free trial is available for 30 days without requiring a credit card. Pricing is billed annually and shown in USD. Add-ons and additional licenses are available, but details are not included in the scrape. For more information, users are encouraged to contact sales or request a quote.
Read more about ManageEngine Endpoint Central
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complete DevOps lifecycle management
Libre: $0 Premium: $29 per user, per month (billed annually) Ultimate: $99 per user, per month (billed annually)
Read more about GitLab
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually.
Read more about Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually.
Read more about JIRA Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote assistance, IT professionals, System administrators
Supremo is free for non-professional and/or non-continuous use and offers a 21-days free trial. For professional or continuous use is the most affordable software: its pricing starts at $6.00 per user per month and licenses can be purchased quarterly or annually. Each license can be activated on an unlimited number of devices and can be used by unlimited users. Licences can be configured on the basis of the number of remote connections you use and this number is the only constraint on Supremo's plans.
Read more about Supremo Remote Desktop
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Patching That Just Works
First 200 endpoints are always free. Not a free trial – no feature limits, never expires.
Read more about Action1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Design and automate business workflows in minutes.
Starter: Free - Recommended for small teams, startups, freelancers, and students who need to organize their tasks Business: $25/user/month - Recommended for mid-market teams needing to centralize and scale business processes Enterprise - Recommended for organizations that need enterprise-level security, control, and support to manage complex or connected business processes Unlimited - Recommended for organizations that need unlimited power to error-proof their Enterprise processes
Read more about Pipefy
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information
Read more about ServiceNow
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern, AI help desk software built for fast teams.
Lite Plan: $15/user/month when billed annually. $19/user/month when billed monthly. Pro Plan: $39/user/month when billed annually. $49/user/month when billed monthly. Elite Plan: $59/user/month when billed annually. $69/user/month when billed monthly.
Read more about Hiver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern IT incident management and response solution
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Read more about OpsGenie
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Actionable IT alerting platform for enterprises
IT Management Pricing: Free: $0 per user / month Starter: $9 per user / month Base: $39 per user / month Advanced: Contact Us --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year
Read more about xMatters
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customizable IT service management solution
Pricing information is available on inquiry.
Read more about Cherwell Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated IT infrastructure visualization & management tools
The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power & Environmental Monitoring - Application Discovery & Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery & Dependency Mapping is licensed only on the number of application hosts.
Read more about Device42
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Active Directory Management and Reporting Solution
The Free, Standard, and Professional editions come packaged as a single download. During the evaluation phase, the fully-functional Professional Edition is installed and can be evaluated for 30 days. After 30 days, it is automatically converted to Free Edition, unless a Standard or Professional Edition license is purchased. ADManager Plus islicensed based on the number of domains and help desk technicians.
Read more about ManageEngine ADManager Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Know Your IT
Prices are per month, billed annually. Prices are shown in USD. If your currency is different, please visit our pricing page to see regional pricing.
Read more about Lansweeper
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Read more about Kayako
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)
Read more about Web Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Award winning IT Asset Mgmt and Service Mgmt platform
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!
Read more about Alloy Navigator
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, Live Chat Software, and ITSM / ITIL Service Desk
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff
Read more about Vision Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source customer support ticket system
Opensource
Read more about osTicket