HelpMaster Pricing, Features, Reviews & Comparison of Alternatives

HelpMaster

Helpdesk, service desk and customer support software

5.0/5 (1 review)

HelpMaster overview

What is HelpMaster?

HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.

What makes HelpMaster unique?

HelpMaster is the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster to manage all of your helpdesk and support needs.

With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications

IT helpdesk support
Facilities management
Complaints management
Software bug tracking
General business tasking and workflow

Pricing

Starting from
$695
Pricing options
One time license
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India, Germany

Supported languages

English
HelpMaster screenshot: Web portal for technicanWhy Helpdesk Software?HelpMaster screenshot: Helpdesk explorerHelpMaster screenshot: Email to ticket conversion

HelpMaster reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  4.0
  4.0

HelpMaster pricing

Starting from
$695
Pricing options
One time license
Subscription
Free trial
View Pricing Plans

Standard $695 per license
Enterprise $1295 per license

Perpetual + Monthly licensing available. Choose which option suits your budget best.

See website for a comparison between each edition.

HelpMaster features

API
Self Service Portal

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Chat (209 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (115 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (86 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Videos and tutorials

Additional information for HelpMaster

Key features of HelpMaster

  • Windows or Web
  • Email to ticket conversion. Superb rule-based filtering
  • Web based client self-service to log, track, browse KB
  • Create custom workflow using powerful templates
  • HTML email. All out-going email is available in HTML
  • Knowledge base. Create, update and web-publish content
  • Escalation engine. Build rules to create escalations and SLA
  • Time and Expense billing. Track time, money and costing.
  • API for developer support and extension
  • Active Directory enabled for quick user import and synch
  • ITIL Alignment for Incident Management
  • ITIL Alignment for Problem Management
  • Drag 'n drop attachments
  • "Stop the clock" functionality
  • Spell checking + auto text
  • Auto-suggest appropriate knowledge base article
  • Easy access "History" button to retrieve recently viewed ti
  • Create workflow for individual ticket types
  • Automatic notification to agents for updates, modifications
  • Ticket linking - Parent and child jobs
View All Features

Benefits

Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon. Never deal with the logon screen again!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster