HelpMaster Pricing, Features, Reviews and Alternatives

Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon. Never deal with the logon screen again!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster