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HelpMaster

Helpdesk, service desk and customer support software

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HelpMaster Pricing, Features, Reviews and Alternatives

HelpMaster product overview

Price starts from

$

695

Flat Rate

What is HelpMaster?

HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.

Key benefits of using HelpMaster

Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon. Never deal with the logon screen again!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Webinars
In Person
Documentation
Live Online
Videos

HelpMaster pricing information

Value for money

5.0

/5

1

Price starts from

$

695

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HelpMaster features

Functionality

5.0

/5

1
Total Features18 7 categories

Most valued features by users

API
Customizable Branding
Alerts / Escalation
Email Management
Self Service Portal
Knowledge Base Management
Call Center Management
Asset Lifecycle Management

Functionality contenders

HelpMaster users reviews

Overall rating

5.0

/5

1

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Overall rating contenders

HelpMaster FAQs and common questions

HelpMaster has the following pricing plans:
Starting from: $695.00
Pricing model: Free, One Time License
Free Trial: Available


HelpMaster has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


HelpMaster supports the following languages:
English


Yes, HelpMaster has an API available for use.


HelpMaster integrates with the following applications:
Nicereply


HelpMaster offers the following support options:
Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support

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