HelpMaster Pricing, Features, Reviews & Comparison of Alternatives

HelpMaster Reviews


Helpdesk, service desk and customer support software

5.0/5 (1 review)
51     97

HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.

What makes HelpMaster unique?

HelpMaster is the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster to manage all of your helpdesk and support needs.

With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications

IT helpdesk support
Facilities management
Complaints management
Software bug tracking
General business tasking and workflow

HelpMaster Reviews (1)

Read all reviews

HelpMaster Category Leaders


#21 in IT Service Management (ITSM)

View full ranking

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

HelpMaster Screenshots (3)

HelpMaster screenshot: Web portal for technicanHelpMaster screenshot: Helpdesk explorerHelpMaster screenshot: Email to ticket conversion

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

HelpMaster Pricing

Starting from: $695.00
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Standard $695 per license
Enterprise $1295 per license

Perpetual + Monthly licensing available. Choose which option suits your budget best.

See website for a comparison between each edition.

Competitors Pricing

Salesforce Sales Cloud

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Vivantio Pro

Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited HelpMaster also visited

Key Features of HelpMaster

  • Windows or Web
  • Email to ticket conversion. Superb rule-based filtering
  • Web based client self-service to log, track, browse KB
  • Create custom workflow using powerful templates
  • HTML email. All out-going email is available in HTML
  • Knowledge base. Create, update and web-publish content
  • Escalation engine. Build rules to create escalations and SLA
  • Time and Expense billing. Track time, money and costing.
  • API for developer support and extension
  • Active Directory enabled for quick user import and synch
  • ITIL Alignment for Incident Management
  • ITIL Alignment for Problem Management
  • Drag 'n drop attachments
  • "Stop the clock" functionality
  • Spell checking + auto text
  • Auto-suggest appropriate knowledge base article
  • Easy access "History" button to retrieve recently viewed ti
  • Create workflow for individual ticket types
  • Automatic notification to agents for updates, modifications
  • Ticket linking - Parent and child jobs


Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon. Never deal with the logon screen again!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster

Alternatives to HelpMaster


Rod Weir

Verified Reviewer


Rating breakdown

Value for money
Ease of use
Customer support

Time used: 2+ years

Likelihood to recommend

Source: GetApp
Read more