Free IT Service Management (ITSM) Software

Best Top 10 List with Online/Web Based Reviews
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17 apps

Cherwell Service Management   

148
44 pts
Customizable IT service management solution
Free
Pricing information is available on inquiry. Read more about Cherwell Service Management
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Serviceaide   

22
Service desk & IT service management
Free
Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing. Read more about Serviceaide
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Service desk & IT service management
Free
Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing. Read more about Serviceaide
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Alloy Navigator   

39
51 pts
Award winning IT Asset Mgmt and Service Mgmt platform
Free
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/… Read more about Alloy Navigatorcomputer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!
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Award winning IT Asset Mgmt and Service Mgmt platform
Free
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/… Read more about Alloy Navigatorcomputer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!
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ProProfs Help Desk   

0
Help desk and ticketing solution for customer service
Free
ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk. Read more about ProProfs Help Desk
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Help desk and ticketing solution for customer service
Free
ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk. Read more about ProProfs Help Desk
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Zoho Assist  

332
Instant Remote Support. Unattended Remote Access.
Free
Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Tech… Read more about Zoho Assistnician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $10/month/technician (or) $100/year/technician. Professional - starts at $15/month/technician (or) $150/year/technician. Unattended Access Standard - starts at $10/month/25 computers. Volume discounts available.
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Instant Remote Support. Unattended Remote Access.
Free
Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Tech… Read more about Zoho Assistnician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $10/month/technician (or) $100/year/technician. Professional - starts at $15/month/technician (or) $150/year/technician. Unattended Access Standard - starts at $10/month/25 computers. Volume discounts available.
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xMatters  

134
Actionable IT alerting platform for enterprises
Free
IT Management Pricing: Free: $0 per user / month Starter: $16 per user / month Base: $39 per user / month Advanced: $59… Read more about xMattersper user / month --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year
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Actionable IT alerting platform for enterprises
Free
IT Management Pricing: Free: $0 per user / month Starter: $16 per user / month Base: $39 per user / month Advanced: $59… Read more about xMattersper user / month --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year
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ManageEngine Desktop Central  

54
Desktop, mobile device & patch management software
Free
Desktop Central Professional Edition: $645.00/year Suitable for managing 50 desktop computers in LAN. Read more about ManageEngine Desktop Central
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Desktop, mobile device & patch management software
Free
Desktop Central Professional Edition: $645.00/year Suitable for managing 50 desktop computers in LAN. Read more about ManageEngine Desktop Central
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SysAid  

187
67 pts
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Free
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.… Read more about SysAidSysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.
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SysAid

67 pts
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Free
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.… Read more about SysAidSysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.
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Agiloft  

28
Helpdesk solution
Free
$65 per user/month Contact Agiloft for detailed pricing information. Read more about Agiloft
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Helpdesk solution
Free
$65 per user/month Contact Agiloft for detailed pricing information. Read more about Agiloft
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osTicket  

38
Customer support ticket system
Free
Opensource. Read more about osTicket
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Motadata  

27
Server Management, Network Monitoring, Application Performance Management, ITSM, Log Management
Free
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CloudMonix  

9
Monitoring and Stability as a Service for Cloud Systems
Free
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BeAnywhere Support Express  

2
Get Live From the Cloud
Free
Free Commercial Edition: 5 daily sessions No credit card information required Lite Edition: Unlimited Sessions with… Read more about BeAnywhere Support Expressfeature limitation - $29/month or $299/year Business Edition: 100 licenses, Unlimited sessions, Access to unattended PCs, 5 inSight Lite devices - $79/month or $799/year Corporate Edition: 300 licenses, Unlimited sessions, Access to unattended PCs, 10 inSight Light devices and no feature limitation - $599/year
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Get Live From the Cloud
Free
Free Commercial Edition: 5 daily sessions No credit card information required Lite Edition: Unlimited Sessions with… Read more about BeAnywhere Support Expressfeature limitation - $29/month or $299/year Business Edition: 100 licenses, Unlimited sessions, Access to unattended PCs, 5 inSight Lite devices - $79/month or $799/year Corporate Edition: 300 licenses, Unlimited sessions, Access to unattended PCs, 10 inSight Light devices and no feature limitation - $599/year
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ADManager Plus  

1
Active Directory Management and Reporting Solution
Free
The Free, Standard and Professional editions come packaged as a single download. During the evaluation phase, the fully-f… Read more about ADManager Plusunctional Professional Edition is installed and can be evaluated for 30 days. After 30 days, it is automatically converted to Free Edition, unless the Standard / Professional Edition license is purchased. ADManager Plus is licensed based on the number of Domains and Help-desk Technicians.
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Active Directory Management and Reporting Solution
Free
The Free, Standard and Professional editions come packaged as a single download. During the evaluation phase, the fully-f… Read more about ADManager Plusunctional Professional Edition is installed and can be evaluated for 30 days. After 30 days, it is automatically converted to Free Edition, unless the Standard / Professional Edition license is purchased. ADManager Plus is licensed based on the number of Domains and Help-desk Technicians.
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GridVision  

0
The next-generation IT automation & management platform for SMBs & MSPs
Free
The GridVision community edition is free for accounts with up to 100 users & devices. The GridVision professional edition… Read more about GridVision is available as a subscription, which is priced at just $0.50 per asset per month and $0.25 per user per month.
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The next-generation IT automation & management platform for SMBs & MSPs
Free
The GridVision community edition is free for accounts with up to 100 users & devices. The GridVision professional edition… Read more about GridVision is available as a subscription, which is priced at just $0.50 per asset per month and $0.25 per user per month.
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NeuQs Free Helpdesk  

0
Web-based help desk and support application
Free
The software is free of charge. Read more about NeuQs Free Helpdesk
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iTouchVision Service Desk  

0
Cloud service made clearer
Free
£19.98 per user / month. Read more about iTouchVision Service Desk
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