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Best Free ITSM Software

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SysAid

4.5
(336)

Automate IT tasks and workflows with SysAid's ITSM solution

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Free
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.

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Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

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Free
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!

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JIRA Service Management

4.4
(264)

The only ITSM solution built on the Jira platform

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Free
Free up to 3 agents 7 day free trial of paid plans 4-5000 agents for $20/agent/month 16+ agents at discounted price

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OpsGenie

4.7
(122)

Modern IT incident management and response solution

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Free
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

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Intelligent Service Management

4.4
(23)

Service desk & IT service management

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Free
Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing.

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Caspio

4.6
(133)

Build online database applications without coding.

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Free
BASIC EDITION: > Free Plan: $0 > Explore Plan: $100/month paid annually or $125 monthly. > Build Plan: $200/month paid annually or $250 monthly. > Grow Plan: $400/month paid annually or $500 monthly. - Corporate plans also available. Schedule a demo today. - Notes: All plans include unlimited users and start with a 14-day trial to test all the features. A permanent free plan is also available to all users. A 10% discount is available to nonprofits, NGOs, public-funded education organizations, and customers in emerging economies.

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Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Free
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff

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ProProfs Help Desk

4.9
(8)

Help desk and ticketing solution for customer service

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Free
ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.

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everything HelpDesk

4.3
(13)

IT support management system & help desk

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Free
Priced by number of technicians billed annually or monthly. Lite subscription: from $20/month with up to 3 technicians. Full subscription: from $25/month with more than 3 technicians.

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SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

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Free
SeamlessDesk offers a free plan for small organizations with one Agent. Paid plans start at $25 per agent per month, and there are three flexible billing options available.

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Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

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Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - $0 (unlimited free agents) Blossom - $19/agent/month billed monthly or $15/agent/month billed yearly Garden - $45/agent/month billed monthly or $35/agent/month billed yearly Estate - $69/agent/month billed monthly or $49/agent/month billed yearly Forest - $125/agent/month billed monthly or $99/agent/month billed yearly

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Zoho Assist

4.6
(445)

Instant Remote Support. Unattended Remote Access.

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Free
Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $12/month/technician (or) $120/year/technician. Professional - starts at $18/month/technician (or) $180/year/technician. Enterprise - starts at $28/month/technician (or) $288/year/technician. Unattended Access Standard - starts at $12/month/25 computers (or) $120/Year/25 computers Professional - starts at $18/month/25 computers (or) $180/Year/25 computers Volume discounts available.

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Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

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Free
http://corp.yonyx.com/pricing

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xMatters

4.5
(134)

Actionable IT alerting platform for enterprises

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Free
IT Management Pricing: Free: $0 per user / month Starter: $16 per user / month Base: $39 per user / month Advanced: $59 per user / month --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year

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Agiloft

4.9
(31)

Agile Contract Management that works the way you do

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Free
From $65 per user/month. See full pricing details on the Agiloft website: https://www.agiloft.com/pricing-clm.htm

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Mint Service Desk

4.8
(10)

IT service desk and asset management solution

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Free
Free for up to 50 agents.

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ManageEngine Desktop Central

4.5
(204)

Desktop, mobile device & patch management software

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Free
Desktop Central Professional Edition: $645.00/year Suitable for managing 50 desktop computers in LAN

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Cherwell Service Management

4.4
(154)

Customizable IT service management solution

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Free
Pricing information is available on inquiry.

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ManageEngine ServiceDesk Plus

4.3
(154)

Cloud IT Help Desk Software

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Free
Reduce IT Support Costs. Powerful Plans To Supercharge IT Support.

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Kayako

4.0
(158)

Unified customer service platform

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Free
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.

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Web Help Desk

4.2
(109)

IT asset and knowledge management

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Free
SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)

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ServiceNow

4.4
(57)

Enterprise IT service cloud solutions

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Free
Subscription license based on IT process users. $100 / IT process user / month with volume discounts available. End user pricing is offered in certain scenarios.

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ManageEngine ADManager Plus

4.5
(41)

Active Directory Management and Reporting Solution

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Free
The Free, Standard and Professional editions come packaged as a single download. During the evaluation phase, the fully-functional Professional Edition is installed and can be evaluated for 30 days. After 30 days, it is automatically converted to Free Edition, unless the Standard / Professional Edition license is purchased. ADManager Plus is licensed based on the number of Domains and Help-desk Technicians.

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osTicket

4.3
(43)

Customer support ticket system

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4me

4.7
(14)

Enterprise service management with SIAM support

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Free
Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.

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