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ProProfs Help Desk Pricing, Features, Reviews and Alternatives

ProProfs Help Desk product overview

Price starts from

$

15

/momonth
Per Feature

What is ProProfs Help Desk?

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Documentation
In Person

ProProfs Help Desk pricing information

Value for money

4.8

/5

8

Price starts from

$

15

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Desk
Value for money
#1
LiveAgent
Value for money
#2
LiveChat
Value for money
#3
ProProfs Help Desk
Value for money
#4

ProProfs Help Desk features

Functionality

4.6

/5

8
Total Features32 4 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Customizable Branding
Reporting & Statistics
Multi-Channel Communication
Live Chat

Functionality contenders

Zoho Desk
Functionality
#1
Zendesk
Functionality
#2
LiveAgent
Functionality
#3
ProProfs Help Desk
Functionality
#4

ProProfs Help Desk users reviews

Overall rating

4.9

/5

8

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

7

1

0

0

0

Overall rating contenders

Zendesk
Overall rating
#1
Zoho Desk
Overall rating
#2
LiveChat
Overall rating
#3
ProProfs Help Desk
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

“Gmail like interface makes it Unique”

Reviewed a year ago
Pros

ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.

Cons

I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.

Vendor response

Thank You for sharing your views on ProProfs Help Desk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Awesome Gmail Like Interface!

Reviewed 2 years ago

It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Pros

We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.

Cons

The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Vendor response

Thanks for sharing your views on ProProfs Help Desk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Take support to your table

Reviewed 9 months ago
Pros

It's very easy to use and has great customer support!

Cons

I wish the deployment would be upgraded for ios users.

Vendor response

Thanks for your views on ProProfs Help Desk

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Really Like the Child Tickets Feature

Reviewed a year ago

Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!

Pros

What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.

Cons

This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.

Vendor response

Thank You for sharing your views on ProProfs Help Desk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Tool for Monitoring Customer Service Operations

Reviewed a year ago

The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality.

Pros

Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets.

Cons

There has not been any major issue worth mentioning. Let's see how things unfold.

Vendor response

Thanks for sharing your views on ProProfs Help Desk.

ProProfs Help Desk FAQs and common questions

ProProfs Help Desk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available


ProProfs Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


ProProfs Help Desk supports the following languages:
English


Yes, ProProfs Help Desk has an API available for use.


ProProfs Help Desk integrates with the following applications:
ProProfs Chat


ProProfs Help Desk offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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