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ProProfs Help Desk

Help desk and ticketing solution for customer service

Table of Contents

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ProProfs Help Desk - 2025 Pricing, Features, Reviews & Alternatives

What is ProProfs Help Desk?

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more.

Features of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.

ProProfs Help Desk allows teams to generate reports, track ratings for every customer interaction, and measure department-wide or agent-specfic reviews. This enables businesses to gain insight into where agents need to improve in terms of offering customer support.

Starting from

Per month

Alternatives with better value for money

ProProfs Help Desk's key features

Most critical features, based on insights from ProProfs Help Desk users:

Alerts/Escalation

4.7

(3)

Customizable Templates

4.0

(1)

Knowledge Base Management

4.5

(2)

Access Controls/Permissions

5.0

(2)

Social Media Integration

4.5

(2)

All ProProfs Help Desk features

Features rating:

4.6

(14)

Alerts/Notifications

4.0

(1)

API

(0)

Automated Routing

4.0

(2)

Autoresponders

4.0

(1)

Chat/Messaging

(0)

Customizable Branding

5.0

(1)

Customizable Reports

(0)

Email Management

4.5

(4)

Email Templates

(0)

Interaction Tracking

5.0

(3)

Live Chat

5.0

(2)

Macros/Templated Responses

5.0

(1)

Mobile Access

(0)

Multi-Channel Communication

5.0

(4)

Project Management

(0)

Real-Time Analytics

5.0

(1)

Real-Time Chat

5.0

(2)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Reporting/Analytics

5.0

(1)

Role-Based Permissions

(0)

Self Service Portal

5.0

(1)

Service Level Agreement (SLA) Management

4.5

(2)

Support Ticket Management

5.0

(2)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

ProProfs Help Desk alternatives

ProProfs Help Desk

4.9

(14)

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.6

Value for Money

4.9

Customer Support

4.9

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(484)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Tidio

4.7

(464)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

ProProfs Help Desk pricing

Value for money rating:

4.9

Starting from

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

ProProfs Help Desk integrations (2)

Top integrations

ProProfs Chat

Raffle Search

ProProfs Help Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Videos

Documentation

In Person

ProProfs Help Desk reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.14/10

Rating distribution

Pros

“We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.”

Ashutosh P.

Software Enginner

“I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.”

Verified reviewer

Anonymity request

“What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing.”

Curt P.

Director

Cons

“I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.”

Ms. Beth F.

Academic Dean

“It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.”

Harshad D.

Founder

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