App comparison

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Real time consumer facing chat

Top Rated Live Chat Software with Real time consumer facing chat - Page 12

Last updated: October 2026

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Real-time Consumer-facing Chat

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436 software options

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Genesys Cloud CX

4.3

(269)

137

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

Kayako

4.0

(176)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled unified customer service platform

Kayako Live Chat Software made personal and simple and unifies customer service across chat, social, email and phone.

Podium

4.2

(526)

326

111

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based AI platform for local business growth

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Bitrix24

4.2

(1K)

467

359

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud & on-premises workspace for all business sizes

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Zenvia Customer Cloud

4.1

(359)

158

119

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud omnichannel CX platform for SMBs and enterprise

Create fully functional chatbots in just a few clicks, with automatic implementation using generative AI, and enable integration with other systems to enhance customer service and conversational experience.

CSR Agent

(0)

Automated customer service solution

CloudApper AI CSR Agent delivers instant, 24/7 customer support by answering questions, managing renewals, collecting details, and sending real-time updates. It reduces ticket volume, speeds up resolution, and helps SMEs support more customers.

WhautoChat

(0)

Nexi Bloom Chat

(0)

Sendara

(0)

Amivu

(0)

Cloud customer service platform for SMB teams

Amivu is a cloud-based customer service platform for SMBs that unifies WhatsApp and website chat with queue management, automation.

ConvertFox

(0)

Yatter

(0)

Cloud-based AI chatbot for WhatsApp & Telegram

Cloud-based AI chatbot for WhatsApp and Telegram, offering GPT-4o, Llama 3, Gemini-powered chat, voice messaging, and image generation.

Sevidesk

(0)

AI-driven customer support & ticketing platform

Sevidesk is a customer support platform that combines ticket management with AI-powered response capabilities. The software features an AI chatbot that can operate in full auto mode or hybrid mode with a review window, automated ticket routing and assignment, and integrations with platforms including Slack, Microsoft Teams, Stripe, and Shopify. The platform includes SLA policy configuration, role-based access control, analytics tracking, and multi-channel support options.

Comm100 AI Agent

(0)

The AI Agent That Engages and Supports Like a Human

Comm100 AI Agent is a cloud-based conversational AI platform that automates up to 80% of customer queries with context-aware, human-like responses. It deploys in minutes across live chat, SMS, email, and all major messaging apps, learning instantly from your website, knowledge bases, or cloud files.

Chat by Storyboard

(0)

Hubtype

(0)

Achieve automation beyond your expectations.

Hubtype offers a chatbot platform for automating customer service interactions and communication across multiple digital channels.

CareCall

(0)

Euro Support

(0)

WADeck - WhatsApp CRM

(0)

Cloud-based WhatsApp & Telegram CRM for teams

Cloud-based WhatsApp and Telegram CRM centralizing multiple accounts into a shared team inbox with lead management, AI-assisted.

onvico

(0)

Video conferencing and live chat solution

onvico is a video consulting and live chat solution that helps businesses streamline customer service processes. Key features include appointment scheduling, virtual backgrounds, screen sharing, and eSignatures.

SmartInbox

(0)

All-in-one online conversation app for e-commerce businesses

SmartInbox is an online conversation app for e-commerce businesses that keeps all customer communication in one place. This easy-to-use, automated platform gives e-commerce stores a personalized inbox, enabling them to deliver timely responses for customer requests, status updates, and more.

QuickBlox

(0)

Reflys

(0)

Automate WhatsApp, Instagram, TikTok & Messenger chats.

Reflys automates customer engagement across Instagram DMs, WhatsApp, TikTok, Messenger, SMS, and email. Integrating with e-commerce platforms, it personalizes interactions, streamlines marketing, and boosting sales.

AtomX Live Chat

(0)

Providing customers with instant real time support

AtomX Live Chat has several key features to keep you connected with your customers at all times including, smart routing for shorter response times.
Build greater customer satisfaction with offline email ticketing and automatic follow up emails, giving customers the opportunity to connect 24/7

Sendblue

(0)