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Observability for SRE/DevOps to observe and debug production

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Honeycomb Pricing

Pricing overview

Value for money rating

4.9

/5

18

Price starts from

100

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Honeycomb is offered across three pricing plans, outlined below. 20% discount is offered for annual commitments. A free trial is available.

Community: Free. Includes 500mb storage limit, unlimited users, tracing, two triggers, Query results sharing via Slack, activity and team history, permalinks to Query results, and support via Community Slack group.

Professional: Starts at $70 / month. Includes variable ingest and storage, all 'Community' features plus single sign on (SSO), and support via Private and Community Slack groups, chat, and email.

Enterprise: Starts at $24 000 / year. Includes variable ingest and storage, all 'Professional' features plus single sign on (SSO), service level objectives (SLO's), secure tenancy, support via Private and Community Slack groups, chat, and email.

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Reviewers who mentioned pricing said:

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Fernando B.

Real Estate, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great fit for anyone struggling to make sense out of their systems

Reviewed 4 years ago

At QuintoAndar we have dozens of engineering teams maintaining over a hundred services. Honeycomb became the go-to solution when we need to dive in and understand what is happening with them. Our biggest use case is by far troubleshooting incidents. Thanks to Honeycomb's blazing fast query times, once we know something is wrong, we are often able to quickly pinpoint exactly what is going on and fix...

Pros

Honeycomb has made it very easy to ingest any kind of structured data and "slice and dice it" to figure out what is really happening with our systems. We have extracted a lot of value from database query logs, load balancer logs, CDN logs, even Kubernetes events! However, it's at analyzing application traces where it really shines. The game changer is the "bubble up" feature: it tells you which dimension...

Cons

Some aspects of the UI/UX could be improved. It is easy to jump on and start asking meaningful questions about your data, but it can also be a bit overwhelming to new users who are more accustomed to more traditional "point-and-click" interfaces. The online interactive tutorials are very well made and do help a lot though.

DR
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Daniel R.

Information Technology and Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easier if you see what you're doing.

Reviewed 3 years ago

We used the FREE tier to test the product, and now we just started with PRO and are looking for getting all moving parts instrumented. Already showed benefits by not having to jump between multiple tools, but we expect to get even more in terms of the knowledge sharing and culture around observability and on-call in our org.

Pros

Honeycomb helps engineers deal with complexity. It rewards curiosity and makes lowers the unnecesary cognitive load for engineering modern systems. Ultimately, improves quality of life for engineers.

Cons

The instrumentation and the decisions about sampling can make or break the value users get from HC - and currently (especially for PRO subscriptions) the focus is more on the end result and not that much on how to get there.

AR
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Verified reviewer

Computer Software, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Answer all the questions!

Reviewed 4 years ago
Pros

Honeycomb does exactly what it says it does. The flexible data model means we can freely instrument our code without worrying about massaging it into a form that it will accept. In fact, our codebase was already instrumented using OpenTracing before we adopted Honeycomb. We were able to point our OT client to Honeycomb (via a proxy they provide) and it just worked. The query engine is flexible and...

Cons

Honeycomb is excellent for exploring the system to get to the bottom of an incident. However, it is less useful for more classic monitoring use-cases. It does have dashboard and trigger features, but they are fairly rudimentary at this time, and insufficient for proactively monitoring the health of a complex service. In Honeycomb's defense, they do not position themselves as a monitoring solution, so this isn't particularly surprising, but it does mean that a separate monitoring solution is also required.

VI
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Vlad I.

Computer Software, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Opens up world of opportunities

Reviewed 4 years ago

I am now requiring Honeycomb integration on all software I build and help maintain. It is the highest praise I can give.

Pros

It opens up new avenues in software engineering: what if you could ask your system how it's doing? Instrumenting everything, sampling sanely, and all the relevant data is in Honeycomb at a reasonable price. From then on forward, all the querying options are available. Bubble Up is there to help massively during incidents to find the outliers and where the problem lies. Once this is implemented properly( not an easy feast), it feels like living in the future.

Cons

Coming from a classic( and wrong) observability=logs+metrics+traces mindset it is rather hard to get accustomed to Honeycomb. Once the mental hurdle is passed it's all sunshine and rainbows, but it takes a whole lot to get there. Fortunately, their Solution Engineers are very patient and helpful.

TW
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Tyler W.

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Honeycomb Makes Life Better

Reviewed 4 years ago

I historically hated debugging and metrics and charts, but even just the content being generated at Honeycomb for the industry is as amazingly helpful as the product itself. Honeycomb has brought me into the SRE world and helped me lobby higher decision-makers in the value of observability. They have a wonderful community, are committed to support/ customer success, provide open office hours with incredible industry experts, and every interaction has been encouraging, positive, and helpful.

Pros

The UI is so incredibly powerful and intuitive, even for a non-SRE like myself. Dive into trends and their traces in seconds--consistently successful and fast loading already takes a lot of pain out of debugging. I have big plans for using Honeycomb's APIs and integrations to validate and even make decisions in our CI pipeline, something I could never quite all-the-way envision before I got my hands on Honeycomb.

Cons

They try to make everything easy, but sampling is not easy and figuring out what to trace, how to trace it, and knowing what will "come out of the box" is still difficult. The level of effort required to get off the ground has been difficult for me, exacerbated by my own ambition and enthusiasm.

CP
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Chris P.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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True Observability

Reviewed 4 years ago
Pros

Honeycomb gives us the ability to see deeper insights about individual requests flowing through system in a way we haven't been able to achieve with any other monitoring / metrics product.

Cons

Customers will get the most value out of Honeycomb if they spend the effort to deeply instrument their application with fields specific to their application and business. This can be a high learning curve initially, but the payoff is well worth it.

KV
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Koenraad V.

Computer Software, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to get started with, hard to leave

Reviewed 4 years ago

It's really easy to get started, entry cost is really low/almost free. But it takes a while to get a good hang of the platform and the value it can provide. Once you are used to it, it's hard to imagine working without it.

Pros

It was very easy to get started with Honeycomb! The free tier is generous and the Beeline provides decent instrumentation out of the box. My team was willing to experiment with new tech but we couldn't invest a lot of time. We started out by including the Spring Boot Beeline into our app, configure a API key and we were off sending events!

Cons

I find it hard to find a thing about Honeycomb I really dislike. While the platform is missing features here and there, none of them are show stopping issues. They are mostly opportunities for Honeycomb to grow and I've noticed things are constantly changing and improving.

BW
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Brady W.

Information Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Honeycomb is a must-have for any reasonably-complex, high-performance, high-throughput service

Reviewed 4 years ago
Pros

Being able to start from a basic view of your data set, and then drill down into what exactly are the sources of your problems is pretty much a superpower.

Cons

It sucks to have to do the work to integrate it - but it's worth it. I figure it's the cost of doing business.