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Cohere Logo

Automation for fast-growing customer service teams

Table of Contents

Cohere - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Cohere overview

What is Cohere?

Delight customers faster with AI-powered support. Cohere aims to automate every support interaction across an organization by using AI to understand, curate, and surface knowledge for both customers and internal teams.

Starting price


Alternatives

with better value for money

Cohere’s user interface

Ease of use rating:

Cohere reviews

Overall rating

4.3

/5

16

Positive reviews

63

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.63/10
Rating distribution

5

4

3

2

1

8

5

2

1

0

Who uses Cohere?

Based on 16 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Real Estate
Computer Software
Information Technology and Services
Insurance
Others

Use cases

Customer Engagement

Cohere's key features

Most critical features, based on insights from Cohere users:

Access controls/permissions
Activity dashboard
Activity tracking
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
API
Autoresponders
Chatbot
Chat/Messaging

All Cohere features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
API
Autoresponders
Chatbot
Chat/Messaging
Chat Transcript
Code-free development
Communication management
Configurable workflow
Contextual guidance
CRM
Customer database
Customer experience management
Customer history
Customer segmentation
Customer Service Analytics
Customizable branding
Customizable fields
Drag & drop
Email management
Engagement tracking
Event triggered actions
Feedback management
For developers
Intent recognition
Knowledge base management
Lead capture
Live chat
Monitoring
Multi-Channel communication
Multi-Channel management
Multi-Language
Natural language processing
Natural language search
Performance metrics
Pre-Configured bot
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reporting/Analytics
Reporting & statistics
Search/Filter
Sentiment analysis
Social media integration
Speech synthesis
Surveys & feedback
Tagging
Third-Party integrations
Visual analytics
Widgets
Workflow management

Cohere alternatives

Cohere logo

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Empty state illustration for "No pricing info"

No pricing info

Free trial
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Features
Value for Money
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Viber logo

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Free

Free trial
Free version
Ease of Use
Features
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Text Request logo

Starting from

59

Per month

Free trial
Free version
Ease of Use
Features
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Customer Support
Slack logo
visit website

Starting from

8.75

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Cohere integrations (1)

Integrations rated by users

We looked at 16 user reviews to identify which products are mentioned as Cohere integrations and how users feel about them.

Intercom logo
Intercom

Integration rating: 5.0 (2)

Other top integrations

Cohere support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Cohere FAQs

Related categories