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Cohere
5
8
4
5
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automation for fast-growing customer service teams
Last updated: January 2026
Cohere Alternatives & Competitors (2026)
Top 6 free alternatives
Tremendous
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1.0
Value for money
No pricing info
Starting price
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0.8
Functionality
Affiliate Management
5/5
Commenting/Notes
5/5
Campaign Management
4.7/5
Top Features
Access Controls/Permissions
N/A
AI/Machine Learning
N/A
Alerts/Escalation
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.8
Value for money
Starting price
No pricing info
0.7
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Birdeye
AI Agents for Multi-Location Brands
0.7
Value for money
No pricing info
Starting price
No pricing info
0.7
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
Activity Tracking
N/A
Autoresponders
N/A
Chatbot
N/A
Text
AI-powered support that turns every chat into revenue.
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Zendesk Suite
AI powered customer service across all channels
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
AI/Machine Learning
N/A
Autoresponders
N/A
0.8
Value for money
Starting price
No pricing info
0.7
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Activity Dashboard
N/A
Alerts/Escalation
N/A
Autoresponders
N/A
0.7
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Chat/Messaging
4.6/5
Customer History
4.5/5
Live Chat
4.5/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Alerts/Escalation
N/A
Autoresponders
N/A
Chatbot
N/A
0.7
Value for money
Starting price
No pricing info
0.6
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
N/A
Autoresponders
N/A
Chatbot
N/A
0.8
Value for money
Starting price
No pricing info
0.6
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Activity Tracking
N/A
AI/Machine Learning
N/A
Alerts/Escalation
N/A
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
4.5/5
Appointment Management
4.3/5
Activity Tracking
4.3/5
Top Features
Access Controls/Permissions
N/A
AI/Machine Learning
N/A
Alerts/Escalation
N/A
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Dashboard
4.7/5
Activity Tracking
4.6/5
Alerts/Notifications
4.5/5
Top Features
Access Controls/Permissions
N/A
AI/Machine Learning
N/A
Alerts/Escalation
N/A
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
N/A
Autoresponders
N/A
Chatbot
N/A
0.5
Value for money
Starting price
No pricing info
0.6
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Chatbot
4.5/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Alerts/Escalation
N/A
0.6
Value for money
No pricing info
Starting price
No pricing info
0.7
Functionality
App Notifications
5/5
Campaign Management
4.8/5
Channel Management
4.8/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Canned Responses
4.5/5
API
4.4/5
AI/Machine Learning
4.2/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Alerts/Escalation
N/A
0.1
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Alerts/Escalation
N/A
Alerts/Notifications
N/A
API
N/A
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Alerts/Notifications
5/5
Automated Responses
N/A
Top Features
AI/Machine Learning
N/A
Alerts/Escalation
N/A
Chatbot
N/A
0.6
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
5/5
Communication Management
4.5/5
Alerts/Notifications
4.3/5
Top Features
Activity Dashboard
N/A
Activity Tracking
N/A
Alerts/Escalation
N/A
1.3
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4/5
Activity Tracking
4/5
A/B Testing
N/A
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A