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Zendesk Sunshine Logo

Zendesk Sunshine

Innovative and creative messaging platform.

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(1)

Zendesk Sunshine Pricing, Features, Reviews and Alternatives

Zendesk Sunshine FAQs

Q. What type of pricing plans does Zendesk Sunshine offer?

Zendesk Sunshine has the following pricing plans:
Starting from: $495.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Zendesk Sunshine?

Zendesk Sunshine has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Zendesk Sunshine support?

Zendesk Sunshine supports the following languages:
Arabic, English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

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Q. Does Zendesk Sunshine support mobile devices?

Zendesk Sunshine supports the following devices:
Android, iPhone

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Q. Does Zendesk Sunshine offer an API?

No, Zendesk Sunshine does not have an API available.

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Q. What other apps does Zendesk Sunshine integrate with?

Zendesk Sunshine integrates with the following applications:
Help Scout, Stripe, Front, Twilio, Zendesk Suite

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Q. What level of support does Zendesk Sunshine offer?

Zendesk Sunshine offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

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Zendesk Sunshine product overview

Price starts from

495

Per month

Flat Rate

What is Zendesk Sunshine?

Zendesk Sunshine helps businesses create conversations with their customers. Delivered as part of the Zendesk for service suite, it provides dynamic experiences that are embedded with advanced extensions and custom interactions so agents and customers can get the right information right away.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Not sure about Zendesk Sunshine? Compare it with a popular alternative

Starting from

495

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

39

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support

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Zendesk Sunshine pricing information

Value for money

3.0

/5

2

Starting from

495

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zendesk Sunshine features

Functionality

4.0

/5

2

Total features

20

3 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Multi-Channel Communication
Live Chat
AI/Machine Learning
Automated Responses
Automated Routing

Functionality contenders

Zendesk Sunshine users reviews

Overall Rating

3.0

/5

2

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

1

Overall rating contenders

AvatarImg
AvatarImg

Stefany D.

Verified reviewer

Real Estate,

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Ultimate Conversation Integrator

Reviewed 4 years ago

No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.

Pros

The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly.

Cons

So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Internet, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Chat Software without Sunshine - SunCo

Reviewed 5 months ago

All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo.

Pros

I hated every aspect of using SunCo or Sunshine Conversations.

Cons

It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails.

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