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Zendesk Sunshine Pricing, Features, Reviews and Alternatives
Zendesk Sunshine FAQs
Q. Who are the typical users of Zendesk Sunshine?
Q. What languages does Zendesk Sunshine support?
Zendesk Sunshine supports the following languages:
Arabic, English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Zendesk Sunshine support mobile devices?
Q. What other apps does Zendesk Sunshine integrate with?
Zendesk Sunshine product overview
What is Zendesk Sunshine?
Zendesk Sunshine helps businesses create conversations with their customers. Delivered as part of the Zendesk for service suite, it provides dynamic experiences that are embedded with advanced extensions and custom interactions so agents and customers can get the right information right away.
Typical customers
Platforms supported
Support options
Not sure about Zendesk Sunshine? Compare it with a popular alternative
Starting from
495
Per month
Flat Rate
Starting from
39
Per month
Flat Rate
Zendesk Sunshine pricing information
Zendesk Sunshine features
Functionality
4.0
/5
2
Total features
20
3 categories
Most valued features by users
Functionality contenders
Zendesk Sunshine users reviews
Overall Rating
3.0
/5
2
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
1
0
0
0
1
Overall rating contenders
Stefany D.
Verified reviewer
Real Estate,
Used weekly for 6-12 months
Review source
Share this review:
No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.
The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly.
So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.
Anonymous Reviewer
Verified reviewer
Internet, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo.
I hated every aspect of using SunCo or Sunshine Conversations.
It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails.
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