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insmartbot

Serve your customers on all channels with AI.

Last updated: December 2024

Table of Contents

insmartbot - 2025 Pricing, Features, Reviews & Alternatives

What is insmartbot?

All simple and transactional interactions can be answered both at the same time and separately with natural and open language, allowing for super-efficient understanding between users and the bot, thus facilitating an optimal experience. The bot understands text errors and emojis, can converse in different languages, use regionalisms and send videos, geolocations, gifs, and more!

Scale your customer service during peak times. Automate transactional and simple processes and eliminate waiting times. Our bot has long-term memory so you don't lose the conversation history. It can also refer the most complex queries to agents to optimize their time. And, when the most complex issues are solved, the bot can return to finish the query.

In addition, our bot is easy to integrate with CRM systems or back office applications, which allows us to develop 360º solutions for companies in BPO, Banking, Insurance, Telecommunications, Retail or Utility industries. Self-manage your content as often as you like by applying real-time changes using a low-code platform, consequently avoiding interventions from IT experts. Get assertive metrics so you can take control of performance and adjust or modify what's convenient.

inConcert Conversational Bot helps manage upselling and cross-selling. Offer products intelligently. Use pop-ups to offer alternatives, advise and show complementary products to add to the customers’ cart. You can also actively display customer support when an empty cart is detected.

Benefits of using insmartbot

Respond to all interactions with natural and open language between users and bot.

Deliver exceptional customer experience with a bot that understands text errors and emojis, can chat in different languages, use regional and industry-specific terms, and send videos, geo-locations, gifs, and more!.

Automate and resolve issues by connecting to legacy systems and internal processes.

Seamless transition to live agent at the right time: Automate transactional and simple requests without delays. Forward the more complex queries to live agents to optimize time and enhance the customer experience.

Our bot has a memory of its own so that you don't lose the chat history: when the complex part of the interaction has been resolved, the bot returns to complete the interaction.

Immediate integration and self-management: Easily integrate our bot with your legacy CRM systems and backoffice applications.

Self-manage your content as often as you want, making changes in real-time through a no-code interface, avoiding the need to use IT expertise.

Get real-time reporting to monitor performance and make changes as needed.

Take advantage of our proprietary STT (speech-to-text) and TTS (text-to-speech) voice technologies to implement powerful,and intuitive voice bots that understand your customers' colloquial speech and respond to them through speech.

Use voice as an interface, integrated to WhatsApp or phone calls, with the ability to interpret the customer's voice and provide answers in a natural way.

Guarantees the highest level of security in every interaction. Our solutions are GDPR compliant.

All data is encrypted to safeguard any sensitive information that may be required to complete the transactions.

Customized upselling and cross-selling: Be smart when offering products. Use pop-ups to suggest alternatives, provide guidance, and show complementary products to add to the cart.

You can also actively display customer service support when an empty cart is detected.

Scale customer service during periods of high demand: Offer your customers instant omnichannel service 24 / 7 / 365, and across all platforms through efficient, seamless transition between bots and agents.

We support your growth by giving you the possibility to scale your customer service offering during periods of high demand to make the most of every business interaction.

Starting from

No pricing info

Alternatives with better value for money

insmartbot's key features

Most critical features, based on insights from insmartbot users:

Reporting/Analytics

2.5

(2)

Product Recommendations

2.5

(2)

Multi-Channel Communication

3.0

(2)

Lead Qualification

3.5

(2)

Appointment Scheduling

5.0

(1)

Access Controls/Permissions

4.0

(1)

All insmartbot features

Features rating:

4.0

(2)

Contact Management

5.0

(1)

CRM

5.0

(1)

Real-Time Analytics

5.0

(1)

Real-time Conversations

3.0

(1)

Chatbot

3.0

(1)

Real-Time Notifications

5.0

(1)

Campaign Management

4.0

(1)

One-to-One Messaging

2.0

(1)

Customizable Reports

5.0

(1)

Customizable Templates

4.0

(1)

Third-Party Integrations

5.0

(1)

Activity Tracking

4.0

(1)

Interaction Tracking

4.0

(1)

Audience Targeting

3.0

(1)

Transcripts/Chat History

5.0

(1)

Lead Distribution

5.0

(1)

For Sales Teams/Organizations

(0)

Predictive Dialer

(0)

Predictive Analytics

(0)

Intent Recognition

(0)

IVR

(0)

Performance Metrics

(0)

Performance Management

(0)

Knowledge Base Management

(0)

Lead Capture

(0)

No-Code

(0)

Natural Language Processing

(0)

Multiple Data Sources

(0)

Multi-Language

(0)

Multi-Channel Marketing

(0)

Multi-Channel Management

(0)

Monitoring

(0)

Machine Learning

(0)

Live Chat

(0)

Lead Nurturing

(0)

Lead Management

(0)

Workforce Management

(0)

Workflow Management

(0)

Voice Mail

(0)

Visual Analytics

(0)

Virtual Personal Assistant (VPA)

(0)

Trend Analysis

(0)

Transfers/Routing

(0)

Template Management

(0)

Tagging

(0)

Surveys & Feedback

(0)

Support Ticket Management

(0)

Speech Synthesis

(0)

Speech Recognition

(0)

Social Media Integration

(0)

SMS Messaging

(0)

Sentiment Analysis

(0)

Search/Filter

(0)

Screen Sharing

(0)

Role-Based Permissions

(0)

Reporting & Statistics

(0)

Real-Time Reporting

(0)

Real-Time Monitoring

(0)

Real-Time Data

(0)

Queue Management

(0)

Quality Management

(0)

Process/Workflow Automation

(0)

Proactive Chat

(0)

Code-free Development

(0)

Chat/Messaging

(0)

Chat Transcript

(0)

Campaign Segmentation

(0)

Caller ID

(0)

Callback Scheduling

(0)

Call Transfer

(0)

Call Tracking

(0)

Call Scripting

(0)

Call Routing

(0)

Call Reporting

(0)

Call Recording

(0)

Call Monitoring

(0)

Call List Management

(0)

Call Center Management

(0)

Autoresponders

(0)

Automatic Call Distribution

(0)

Automated Routing

(0)

Auto-Dialer

(0)

Appointment Management

(0)

API

(0)

Alerts/Notifications

(0)

Alerts/Escalation

(0)

AI/Machine Learning

(0)

Agent Interface

(0)

Activity Dashboard

(0)

A/B Testing

(0)

For eCommerce

(0)

For Developers

(0)

Event Triggered Actions

(0)

Engagement Tracking

(0)

Email Management

(0)

Email Automation

(0)

Drag & Drop

(0)

Document Storage

(0)

Document Management

(0)

Data Visualization

(0)

Data Storage Management

(0)

Data Import/Export

(0)

Data Extraction

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Service Analytics

(0)

Customer Segmentation

(0)

Customer History

(0)

Customer Experience Management

(0)

Customer Database

(0)

Contextual Guidance

(0)

Content Management

(0)

Contact Database

(0)

Configurable Workflow

(0)

Computer Telephony Integration

(0)

Communication Management

(0)

Collaboration Tools

(0)

insmartbot alternatives

insmartbot

3.0

(2)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.0

Features

4.0

Value for Money

2.5

Customer Support

2.5

Tidio

4.7

(465)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Birdeye

4.7

(667)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

insmartbot support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Knowledge Base

FAQs/Forum

Email/Help Desk

Training options

Webinars

Videos

insmartbot reviews

Overall rating

3.0

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.5/10

Rating distribution

insmartbot FAQs

Q. Who are the typical users of insmartbot?

insmartbot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What languages does insmartbot support?

insmartbot supports the following languages:
English, Spanish, French, Portuguese, Arabic

Q. Does insmartbot offer an API?

No, insmartbot does not have an API available.

Q. What level of support does insmartbot offer?

insmartbot offers the following support options:
Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

Related categories

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Contact Center

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Artificial Intelligence

Customer Engagement

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