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Speech Analytics
Page 2

Speech Analytics Software with Performance Management (2026) - Page 2

Last updated: April 2026

1 filter applied

Features

Performance Management

API(27)

Activity Dashboard(40)

Audio Capture(26)

Automatic Call Distribution(22)

Integrated with

HubSpot CRM(16)

Slack(9)

Zoho CRM(12)

Pricing model

Free(6)

Open Source(0)

Free Trial(21)

One Time License(1)

Subscription(32)

Devices supported

Mac(15)

iPad(10)

Android(13)

Linux(13)

Web-based(43)

iPhone(15)

Windows(20)

Organization types

Small Business(41)

Non Profit(13)

Large Enterprises(41)

Public Administrations(19)

Freelancers(12)

Mid Size Business(42)

User rating

All Reviews

& up

(35)

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43 software options

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Sponsored

Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

CallAI

4.7

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based call analysis platform

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

Read more about CallAI

Users also considered

VoiceAnalytics

4.8

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Gain insights out of all your customer interactions

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

Read more about VoiceAnalytics

Users also considered

Spiky.ai

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Empower your revenue team with the Spiky.

Spiky is a cloud-based sales coaching platform that helps optimize online meetings and elevates interactions through artificial intelligence (AI) technology.

Read more about Spiky.ai

Users also considered

Zenith CRM

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM, Auto Call, AI Dialer, Call Center Software.

Experience streamlined growth with Z-CRM, your AI-enhanced, cloud-based CRM and call center solution. Boost efficiency, automate communication, and personalize to fit your brand, all while keeping data secure and operations scalable. Welcome to round-the-clock productivity.

Read more about Zenith CRM

Users also considered

CallMiner Eureka

4.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Global leader in conversation intelligence to improve CX

CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.

Read more about CallMiner Eureka

Users also considered

OnviSource OmVista

4.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Turn Data to Insights to Actions with OmVista

OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered

RapportCMS

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Complete Call Center Solution

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

Read more about RapportCMS

Users also considered

Call Journey

4.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

Advanced, continuous customer intelligence derived directly from customer interactions.

Read more about Call Journey

Users also considered

DVSAnalytics Workforce Optimization

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Improve Your Contact Center Customer Experience

Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

Users also considered

inspeech

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Extract the wealth hidden in your client’s voice

Transform the valuable information contained in the calls you already have into competitive intelligence, customer satisfaction and new business.

Read more about inspeech

Users also considered

Fonetik

(0)

Speech analytics platform

Fonetik is a speech analytics platform engineered to help businesses understand what each customer says and feels and form behaviourally informed decisions.

Read more about Fonetik

Users also considered

Prodigal

(0)

Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

Read more about Prodigal

Users also considered

Call Optix

(0)

AI voice call analytics and sales management tool

Call Optix delivers advanced speech analytics to analyze conversations, detect sentiment, and extract key insights. Get AI-driven call summaries, customer profiling, and trend analysis to improve sales and support. Integrate effortlessly with VOIP & CRMs for real-time data-driven decisions.

Read more about Call Optix

Users also considered

Alvaria Engagement Analytics

(0)

Insights into Operational Efficiency & Customer Sentiment

Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels.

Read more about Alvaria Engagement Analytics

Users also considered

Rafiki

(0)

Unlock truth in your pipeline to forecast with confidence

Rafiki tracks and alerts key insights such as competitor mentions, prospect engagement, customer questions and more from your sales interactions across web conference calls, dialer calls and email and shares winning rep pitch patterns of top closers to help all your reps close more deals.

Read more about Rafiki

Users also considered

Cordless

(0)

Improve phone support for your customers and your agents

Modern telephony for customer support teams.

Ready to use in minutes.

Improve phone support for your customers and your agents.

Read more about Cordless

Users also considered

AgentAssist

(0)

Empower agents to be more productive and efficient.

Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.

Read more about AgentAssist

Users also considered

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