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Avalara
5
178
4
90
3
27
2
15
1
43
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Avalara overview
Based on 353 verified user reviews
What is Avalara?
Avalara is a sales tax solution offering key features such as tax calculation and tax compliance, among others.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (17%). The most frequent use case for Avalara cited by reviewers is sales tax (99% of reviewers).
What do users say about Avalara pricing?
Some users report that Avalara offers good value for money and find it reasonably priced for their needs. However, many users say it is expensive, and reviewers indicate that the pricing structure is confusing and upgrades are costly.
Starting price
Pros & Cons
Comprehensive and flexible reporting
Intuitive and accessible platform
Bugs and Issues
Billing and Charges
Sales Process
Avalara’s user interface
Avalara review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.9
Ease of use
3.8
Customer support
3.4
Reviews sentiment
What do users say about Avalara?
Users say Avalara automates complex tax calculations, streamlines compliance, and integrates with many accounting systems, saving significant time and reducing manual errors. They appreciate its ability to keep up with changing tax rates and jurisdictions, and find reporting features helpful for managing obligations across multiple states and platforms.
Reviewers report that initial setup and integration can be complicated and time-consuming, and they often encounter technical issues and bugs. They feel customer support is slow, inconsistent, and sometimes unhelpful, and many find the pricing high, especially for small businesses, with unexpected charges and billing frustrations.
Select to learn more
Who uses Avalara?
Based on 353 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
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Avalara integrations (31)
Integrations rated by users
We looked at 353 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.2 (6)
“Important to track sales data. Unfortunately we have never gotten this to work for us properly. Causes up doubled up payments and invoice problems.”
Willem T.
Systems Director
Integration rating: 2.0 (4)
Integration rating: 5.0 (4)
“Our payroll reports sync directly to NetSuite, it's so smooth now, it used to be a manual process of download pdfs, email to Accounting, they put it in NetSuite and code everything manually. All those steps are eliminated now!”
Stephanie D.
Business Administrator
Integration rating: 4.7 (3)
Integration rating: 4.0 (3)
Integration rating: 2.5 (2)
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Avalara customer support.
A limited number of users highlight knowledgeable, friendly, and responsive support staff, especially during onboarding and setup.
Widespread user sentiment points to slow response times and long wait periods when contacting customer support.
A significant portion of users report inconsistent support quality, with frequent changes in assigned reps and unresolved issues.
Frequently reported by users, difficulty reaching support and lack of clear communication make resolving problems frustrating.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
“The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually.”
Iryna P.
owner
Avalara FAQs
Q. What is Avalara used for?
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.
Q. What level of support does Avalara offer?
Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
