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Avalara
5
179
4
91
3
27
2
15
1
43
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
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Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Avalara overview
Based on 355 verified user reviews
What is Avalara?
Avalara is a sales tax program with key features that include tax calculation, tax compliance, tax filing, and more.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (17%). The most frequent use case for Avalara cited by reviewers is sales tax (98% of reviewers).
What do users say about Avalara pricing?
Some reviewers feel Avalara offers good value for money and describe it as affordable and well worth the investment. However, many reviewers indicate it is expensive, and users report frustration with forced upgrades and unexpected charges.
Starting price
Pros & Cons
Comprehensive and flexible reporting
Intuitive and accessible platform
Bugs and Issues
Billing and Charges
Customer Support
Avalara’s user interface
Avalara review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.9
Ease of use
3.8
Customer support
3.4
Reviews sentiment
What do users say about Avalara?
Users say Avalara automates complex sales tax calculations, filings, and compliance across multiple jurisdictions, saving significant time and reducing manual errors. They appreciate its broad integration with accounting and ERP systems, customizable reporting, and the ability to handle large transaction volumes, though some find the initial setup and integration process challenging and time-consuming.
Reviewers report frequent issues with customer support, describing slow response times, inconsistent help, and difficulty resolving technical problems. They indicate that bugs, billing disputes, and high pricing are common frustrations, and note that the software can be unintuitive for new users or those with unique integration needs.
Select to learn more
Who uses Avalara?
Based on 355 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
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Avalara integrations (31)
Integrations rated by users
We looked at 355 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.2 (6)
“mainly for accountant to keep track of data and make sure it aligns with bank statements and overall business trajectory”
“Would be nice to be able to have income classes”
andrew m.
Owner Operator
Integration rating: 5.0 (5)
“NetSuite is our primary ERP where we mange a bulk of our warehouse and business operations. The integration was critical in meeting our business and order processing needs.”
“It is our holistic business management software.”
Dulce C.
System Administrator
Integration rating: 2.0 (4)
Integration rating: 4.7 (3)
Integration rating: 4.0 (3)
Integration rating: 2.5 (2)
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Avalara customer support.
A small group of reviewers found Avalara's support team knowledgeable, responsive, and helpful during onboarding and troubleshooting.
Widespread user sentiment is that customer support is slow to respond, with long wait times and delayed resolutions.
A significant portion of users report difficulty reaching knowledgeable support staff and frequent handoffs without clear answers.
Common user feedback highlights inconsistent communication, unresolved issues, and frustration with support during implementation.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“Support response times can vary depending on the issue complexity.”
Sonu P.
Systems Analyst
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
“The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually.”
Iryna P.
owner
Avalara FAQs
Q. What is Avalara used for?
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.
Q. What level of support does Avalara offer?
Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
