Avalara Pricing, Features, Reviews & Comparison of Alternatives

Avalara

Tax compliance done right

4.26/5 (210 reviews)

Avalara overview

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Our Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use tax, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.
www.avalara.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
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Avalara reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.1
  4.0
  3.8
Gabriel Diaz

Tax Cert Organization for any Sized Company

Used daily for 1-2 years
Reviewed 2018-11-27
Review Source: Capterra

Pros
I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.

Cons
I am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Angela Baron

Avalara Makes Taxes Less Taxing

Used daily for 2+ years
Reviewed 2020-03-18
Review Source: Capterra

Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.

Pros
I use Avalara's Avatax program to determine sales tax on my Woocommerce shop. The tax calculation is seamless and accurate. The synchronization works in the background, and I am confident that my customers are always charged the correct amount, even with the confusing sales tax rules of New York and California.

Cons
The software and/platform takes a little getting used to. If you are not familiar with tax codes, you might have to do a little digging, but support is always available. Setting up the return calendars can also be a little confusing. It can be expensive to have them file for you in many states if you have a nexus there. All tax calculation programs are costly, but it is much better than me doing it all on my own.

Response from Avalara


Angela, thank you for taking the time to write about your experience using Avalara AvaTax with WooCommerce. We're happy to hear your feedback, and look forward to continuing to support you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shannon Mackey

Great product...poor performance in QBO

Used daily for 1-2 years
Reviewed 2019-01-08
Review Source: Capterra

Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.

Pros
Avalara has a great concept if it works as designed. Auto-calculates sales tax based on address, ensures updated tax rates, filing assistance for multiple states...it really is a business owners friend...in theory.

Cons
Unfortunately, Avalara does not work well with QBO. There seem to be many bugs experienced with QBO. We have used Avalara with QBO for over 1yr and seem to be their guinea pig to alert them of issues. Currently, Avalara's connection is preventing us from saving and updating invoices in QBO and is not posting tax to the Avatax console for approx. 50% of our $2mil/mo client. We have to manually enter each invoice into Avatax to ensure that the proper taxes are paid. Unfortunately, if we need to update a class, memo, email address or any other aspect of the invoice (not related to ST) we cannot update those 50% of transactions. After support reviewed the issues multiple times, they tried to blame the issue on QBO. But when we disconnect the QBO from Avalara and try to do the same transaction - it works...so Intuit has confirmed the issue is isolated to

Response from Avalara


Shannon, we're sorry to read you've experienced challenges using AvaTax with QBO. We understand it's been frustrating, and we'd like to address your concerns. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Alexandra Broge

Product Review

Used weekly for 2+ years
Reviewed 2019-09-30
Review Source: Capterra

We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.

Pros
Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate.

Cons
The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax.

Response from Avalara


Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact customercare@avalara.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Constantine

Great Tax Calculation Service

Used weekly for 6-12 months
Reviewed 2019-12-03
Review Source: Capterra

Pros
Avalara provided the most accurate and updated tax calculations and tables. Daily updates to region and city taxes which helps us balance our books.

Cons
The support is the least favorite thing about Avalara. Calls and Chats should be more accessible and quicker to get a person. Other than that, everything else is solid.

Response from Avalara


David, thank you for sharing about your experience with Avalara AvaTax, we look forward to continuing to serve you. We're sorry to hear you've had challenges with support calls and chat. Please know we're working to improve that experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Avalara pricing

Pricing options
Subscription
View Pricing Plans

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Avalara features

API
Accounting Integration
Compliance Management
Data Import/Export

Accounting Management (183 other apps)
Activity Dashboard (231 other apps)
Audit Trail (140 other apps)
Automatic Notifications (169 other apps)
Billing & Invoicing (187 other apps)
Customizable Reporting (172 other apps)
Electronic Payments (173 other apps)
Expense Tracking (164 other apps)
Financial Analysis (132 other apps)
Invoice Management (235 other apps)
Invoice Processing (153 other apps)
Multi-Currency (166 other apps)
Real Time Data (147 other apps)
Reporting & Statistics (262 other apps)
Third Party Integration (213 other apps)
Workflow Management (154 other apps)

Videos and tutorials

Additional information for Avalara

Key features of Avalara

  • Centralized tax management in a single platform
  • Tax calculations delivered on-demand
  • More than 700 prebuilt integrations to all your systems
  • Cloud-based solution
  • Request and store exemption certificates electronically
  • Returns preparation and remittance in multiple jurisdictions
  • Excise tax calculations, returns, and exemption certificates
  • Calculate cross-border taxes, duties, and shipping costs
  • Solutions for global businesses
  • Lodging tax for your hotel or rental property
  • Tax calculations for communications transactions
View All Features

Benefits

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.