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Avalara
4.1
(305)

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Tax compliance done right

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(9)

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Avalara Pricing, Features, Reviews and Alternatives

Avalara product overview

Price starts from

50

Per year

Usage Based

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Key benefits of using Avalara

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Live Online
Videos
Webinars
Documentation
In Person

Avalara pricing information

Value for money

3.7

/5

305

Starting from

50

Per year

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Avalara features

Functionality

4.0

/5

305

Total features

20

1 categories

Most valued features by users

Third-Party Integrations
API
Reporting/Analytics
Data Import/Export
Alerts/Notifications
Multi-Currency
Audit Trail
Document Management

Functionality contenders

Avalara users reviews

Overall Rating

4.1

/5

305

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.04/10
Rating distribution

5

4

3

2

1

164

82

21

13

25

Pros
Overall, I am happy with product as it is has saved time for team in filing reports and also is a great repository for our sales tax related files.
For daily use, the Walk me Through help feature, and the great wealth of help articles and FAQs, make it easy to find the answer to any questions.
Seamless integration with our ERP system, reporting and ease of reconciliation to our records are awesome. There is no need to maintain Sales Tax tables internally.
Cons
Reminds me of the old Microsoft model (maybe still current model?) and it can be very irritating. If you have a tax problem, the last thing you need is more costs and a wait time.
They charged us up front for a year and then provided little to no support in implementation. It's impossible to get a response from them.
They would not let us walk away so now we have a garbage product. The customer service is absolutely terrible.

Overall rating contenders

MM
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Michael M.

CEO

Farming, 1-10 employees

Review source

Overall Rating

Taxes Simplified

Reviewed a year ago

Transcript

Speaker 1: My name is Michael. I'm the owner of You Can Never Have Too Mushroom LLC. We sell mushroom...

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Brian G.

Director of Accounting

Hospital & Health Care, 201-500 employees

Review source

Overall Rating

Easy to use product

Reviewed 3 years ago

Transcript

Brian: Hi, my name is Brian, I'm a director of accounting in the healthcare industry, I use Avalara and...

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Theresa F.

Machinery, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't do it without them!

Reviewed 5 years ago

In the wake of South Dakota v. Wayfair, Avalara alerts us if we have nexus in a new state. This is a priceless benefit. Also, Avalara was instrumental in helping us comply with a Tennessee customer's request for a multi-year sales tax refund. Thanks to Avalara, we survived the experience without hiring additional labor and the customer was satisfied with the outcome.

Pros

Avalara keeps up with all the nationwide changes in taxing jurisdictions month-to-month so we can focus on our business transactions and not struggle with tax compliance. They operate seamlessly in the background and keep us accurate and exposure-free.

Cons

I am eternally disappointed that I didn't come up with the concept for Avalara myself =)

JW
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Jennifer W.

Restaurants, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Customer Support & Variety of Services Offered

Reviewed 2 years ago

Always a pleasant experience and great customer support!

Pros

The software is easy to use and the customer support is excellent.

Cons

Reports showing usage were not super clear, but I think it was a technical glitch.

Vendor response

Jennifer, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. Regarding your feedback about reporting, we'd appreciate an opportunity to learn more about what's going well and improvements you'd like to see. If you're open to continuing the conversation, please contact customercare@avalara.com so we can share your insights with our product team.

AR
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Verified reviewer

Wholesale, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible Software with even worse Customer Service

Reviewed 2 years ago

Awful, support staff has very clearly never used the software, some have never seen it. Software does not provide the basic functionality that is advertised. Our account manager is incredibly rude and ignores emails. So phenomenally frustrating. The few helpful people I have worked with that actually understands how the software is supposed to work have made it clear that the issue we are experiencing are back-end programming problems that need to be resolved by their back-end support team. Despite following up multiple times I have yet to receive any resolution. After putting in countess hours and way too much in subscription costs into getting this software setup I can honestly say it is more time and cost effective to manually calculate tax on each order than it is to use Avalara.

Pros

After over a year of use, nothing. there is nothing redeemable about this software.

Cons

On an entirely basic level, the software does not function. It is advertised as integrating with QuickBooks Desktop but I have yet to see it function properly for an entire day. It has created such a phenomenal mess of our QuickBooks file and is completely unreliable to calculate taxes correctly to the point that each transaction has to be manually checked to ensure tax filings are correct. I have been told by numerous support staff that this is not normal but after spending literal hours working to try and rectify the issues, have come to realize that the software does not function as advertised and likely never has. Absolutely atrocious that this was ever advertised to work with QuickBooks Desktop. DO NOT USE THIS SOFTWARE.

Vendor response

Thank you for taking the time to write about your experience, though it's not the type we aim to deliver. We're sorry to read you've experienced challenges with the QuickBooks integration. We understand it's been frustrating and we'd like to help. Please contact us at customercare@avalara.com so we can work to address the issue.

BG
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Bonnie G.

Plastics, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tax Accountant

Reviewed a year ago
Pros

Avalara reporting tools such as Credit Carry forward balance and liability worksheet. The reports are very detailed and would help in an audit situation.

Cons

I don't have any issues with the software It's the customer service that is lacking.

Vendor response

Bonnie, thanks for sharing your feedback with us. We work hard to deliver a reliable product, and so we're happy to read your team has benefited from our services.

AB
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Alexandra B.

Business Supplies and Equipment, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Product Review

Reviewed 5 years ago

We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.

Pros

Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate.

Cons

The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax.

Vendor response

Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact customercare@avalara.com.

Avalara FAQs

Does Avalara integrate with QuickBooks?

Yes, Avalara integrates with QuickBooks.


How much does Avalara cost?

Avalara costs $19/month for the basic plan (for returns) and $83/month for the standard plan (for returns & calculations). For the Avalara Compliance Cloud Suite, contact Avalara for a custom quote.


What does Avalara do?

Avalara is a tax compliance software that provides tax automation, real-time tax calculation, and automatic returns filing for businesses of all sizes.


Is Avalara free?

No, Avalara does not offer a free version.


Does Avalara integrate with Magento?

Yes, Avalara integrates with Magento.


What services does Avalara offer?

With Avalara, users can calculate their tax rates, prepare, file, and remit tax returns, file reports, manage VAT registrations and other tax documents, and invoice electronically.


Who uses Avalara?

Avalara's tax compliance tools are scalable and are used by businesses of all sizes as well as independent operators.

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