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Avalara
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Avalara overview
Based on 350 verified user reviews
What is Avalara?
Avalara is a sales tax solution offering key features such as tax calculation and tax compliance, among others.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (17%). The most frequent use case for Avalara cited by reviewers is sales tax (99% of reviewers).
What do users say about Avalara pricing?
Some users report that Avalara offers good value for money and find it reasonably priced for their needs. However, many users say it is expensive, and reviewers indicate that the pricing structure is confusing and upgrades are costly.
Starting price
Pros & Cons
Comprehensive reporting tools
Intuitive and accessible design
Bugs and Issues
Billing and Charges
Implementation Process
Avalara’s user interface
Avalara pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.9
Ease of use
3.8
Customer support
3.4
Reviews sentiment
What do users say about Avalara?
Avalara is a sales tax solution offering key features such as tax calculation and tax compliance, among others.
Select to learn more
Who uses Avalara?
Based on 350 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
Avalara alternatives
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Avalara integrations (217)
Integrations rated by users
We looked at 350 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.2 (5)
“we generate invoices with QBO and Avalara calculates the sales taxes in it.”
George M.
Finance Lead
Integration rating: 5.0 (2)
“Automatically adds sales tax to our invoices. We have customers throughout the United States.”
Lisa D.
Billing Administrator
Integration rating: 5.0 (1)
“Automatically adds sales tax to our invoices. We have customers throughout the United States.”
Lisa D.
Billing Administrator
Integration rating: 2.0 (3)
Integration rating: 2.5 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed 104 verified user reviews to identify positive and negative aspects of Avalara customer support.
A limited number of users found support staff knowledgeable, courteous, and diligent in resolving issues.
The majority of users report slow response times and long wait periods when contacting customer support.
Common user feedback highlights difficulty reaching support or getting consistent, helpful answers to complex issues.
Widely noted by reviewers, frequent changes in support reps and lack of follow-up make issue resolution frustrating.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“As mentioned in the title, there is a bit of a learning curve with the software, but Avalara has an amazing customer service team to help guide us along the way. ”
George M.
Finance Lead
“Avalara failed to support us during the implementation period in that we could not even reach our implementation specialist for nearly a month after contracting with them!”
Brian G.
Accounting Manager
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
Avalara FAQs
Avalara has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What is Avalara used for?
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.
Q. What are the benefits of using Avalara?
Q. What languages does Avalara support?
Avalara supports the following languages:
English
Q. Does Avalara offer an API?
Yes, Avalara has an API available for use.
Q. What level of support does Avalara offer?
Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
