Avalara Pricing, Features, Reviews and Alternatives

The software is mostly plug and play. Once it's installed, there's little to worry about afterwards, which is great because SALT is only a small portion of my job responsibilities!

There's been a couple of items where there's a tiered rate within the state however the base rate pulled through to charge to the customer, causing us to override. However, customer service has been a great help and I hope to have that issue resolved shortly.

Avalara provided the most accurate and updated tax calculations and tables. Daily updates to region and city taxes which helps us balance our books.

The support is the least favorite thing about Avalara. Calls and Chats should be more accessible and quicker to get a person. Other than that, everything else is solid.

David, thank you for sharing about your experience with Avalara AvaTax, we look forward to continuing to serve you. We're sorry to hear you've had challenges with support calls and chat. Please know we're working to improve that experience.

I liked that it integrated with all of our platforms (i.e. NetSuite, Magento and future state Shopify+) and the quoted price came in much lower than other comparative software solutions.

The setup is not intuitive. There are tons of issues where it doesn't calculate sales tax correctly or at all for some states or on returns. There are multiple different logins for different services/features (i.e. AvaTax, CertCapture, General Avalara account) which are frustrating. Also had a number of issues with our NetSuite integrations. CertCapture required us to manually upload each state certificate...

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Blake, thank you for sharing about your experience using Avalara. We are sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist.

I love the software and find Avalara to be user friendly

when you have updates that effect our current processes for example recurring billing

Hi Debra. thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you.

- Portal is easy enough to navigate. Lots of training and tutorials provided - "Set it and forget it" .. well not exactly .. you still have to monitor and reconcile monthly to ensure everything is running smoothly. But saves a lot of time logging in and figuring out how to file taxes monthly for each state. - Reporting is very transparent. Easy to download reports, and compile and save info for auditing purposes.

- Use Tax functionality is not fully automated for all software. We use NetSuite, and there's no way to capture Use Tax on Expense Reports so these must still be entered into Avalara manually. - Customer Support is sometimes lacking. It takes forever to get a hold of someone on the phone, and when you do, many of the times the case just gets escalated to someone else so no immediate help. Also, they may point you to an article online that you've already found by Googling on your own.