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Avalara Pricing, Features, Reviews and Alternatives

Avalara product overview

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Key benefits of using Avalara

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Live Online
Videos
Webinars
Documentation
In Person

Avalara pricing information

Value for money

3.8

/5

233

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Avalara features

Functionality

4.1

/5

233
Total Features15 1 categories

Most valued features by users

API
Compliance Management
Data Import/Export
Multi-Currency
Audit Trail
Consumer Use Tax
Sales Tax Management
Value Added Tax (VAT)

Avalara users reviews

Overall rating

4.2

/5

233

Positive reviews

82%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.11/10
Rating distribution

5

4

3

2

1

126

66

18

8

15

Pros
Overall, I am happy with product as it is has saved time for team in filing reports and also is a great repository for our sales tax related files.

DJ

Dana J.

For daily use, the Walk me Through help feature, and the great wealth of help articles and FAQs, make it easy to find the answer to any questions.

AR

Anonymous Reviewer

Seamless integration with our ERP system, reporting and ease of reconciliation to our records are awesome. There is no need to maintain Sales Tax tables internally.

ML

Marianne L.

Cons
Reminds me of the old Microsoft model (maybe still current model?) and it can be very irritating. If you have a tax problem, the last thing you need is more costs and a wait time.

AR

Anonymous Reviewer

They charged us up front for a year and then provided little to no support in implementation. It's impossible to get a response from them.

AM

Alexis M.

They would not let us walk away so now we have a garbage product. The customer service is absolutely terrible.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Easy to use product

Reviewed a year ago

Transcript

Brian: Hi, my name is Brian, I'm a director of accounting in the healthcare industry, I use Avalara and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Tax Cert Organization for any Sized Company

Reviewed 3 years ago
Pros

I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.

Cons

I am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Avalara saves my staff time!

Reviewed 7 months ago

Our experience with Avalara has been a good one. Though no-one really likes dealing with Sales tax, this software has allowed us to manage it without having to add any staff - and that is a HUGE plus in my book. We have had some issues, but once we addressed them with the support staff - they were eventually corrected. Avalara also had a connection to the software we are currently using - Sage 300.

Pros

The amount of time my staff is saved by using Avalara to calculate and maintain Sales tax is enormous. This software accurately calculates tax and we also use it to file the taxes. The software has worked very well for us.

Cons

There were a few bumps in the road when we started, but we worked through them. Some of that required that we stay on top of the issue - because the support staff was overloaded due to the enormous increase of customers that Avalara had. But now that things are moving along, IF we do run into an issue, their support people are always available to help out.

Vendor response

Hi Jeff, thank you for taking the time to write about your experience getting started with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your connection issues have been resolved and the software is now working well for your team. Please don't hesitate to reach out to our support team with ways we can make your experience even better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Would be lost without Avalara

Reviewed a month ago
Pros

Sales tax laws are incredibly confusing! After several years with Avalara and many questions while adding new jurisdictions and filing tons of returns, we have grown to trust Avalara completely with our sales tax needs!

Cons

The support process is not the best, though my issues are always resolved. Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.

Vendor response

Hi Tausha, hank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. If there's additional feedback you'd like to share please contact customercare@avalara.com to continue the conversation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Be very, very careful - a world of disspointment awaits

Reviewed 22 days ago

A horrendous and very disappointing experience that unfortunately still has not been resolved. Could not recommend. Their customer support primary response is “refer to T&Cs” – even if you have a question about said T&Cs When we tried to cancel we were astounded to learn you need to pay your entire 12m subscription fees for "VAT Reporting for small Business" fees despite (after 82 days) still not...

Pros

There is nothing positive to say. An atrocious customer experience.

Cons

Can’t list them all, but mains ones are: - Appear to be Incentivised to delay VAT registration - Appear to be incentivised to delay cancellation of agreement - Atrocious customer service – Account Managers default reply is “Refer T&C’s” - Overall incompetance seems to be the theme

Vendor response

Hi David, thank you for taking the time to share your experience. We strive to offer the best service possible for our customers and the billing frustrations you've described are not what we want. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We'd like to learn more about your experience to avoid any recurrences. Please contact us at customercare@avalara.com so we can work to address the issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Putting products details at Avalara

Reviewed 2 months ago

Overall, Avalara is easy to use and a straight forward system. Will still recommend to use it.

Pros

The system is fast and easy to use. I can easily search for the product that I put into the sytem.

Cons

What I don't like is that the product title is limited to 50 characters only. I'm having a hard time to minimize the product title to 50 characters.

Vendor response

Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. Regarding your feedback about the product title, we'd appreciate an opportunity to learn more. If you're open to continuing the conversation, please contact customercare@avalara.com so we can share your insights with our product team.

Avalara FAQs and common questions

Avalara has the following pricing plans:
Pricing model: Subscription


Avalara has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Avalara supports the following languages:
English


Yes, Avalara has an API available for use.


Avalara integrates with the following applications:
Shopify Plus, Drupal, Magento Commerce, WooCommerce, X-Cart, Pinnacle Cart, PrestaShop, Sage Intacct, QuickBooks Online Advanced, Infor ERP, Dynamics 365, 3dcart, NetSuite, Stripe, SAP Business One, Sage 500, Microsoft Dynamics 365 Business Central, QuickBooks Online, Acumatica Cloud ERP, BigCommerce, Microsoft Dynamics GP


Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

Common Avalara comparisons

Avalara logoVertex logo
AvalaravsVertex
Avalara logoTaxCloud logo
AvalaravsTaxCloud
Avalara logoTaxJar logo
AvalaravsTaxJar
Avalara logoSovos logo
AvalaravsSovos

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