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Datagate Pricing, Features, Reviews and Alternatives

Datagate product overview

What is Datagate?

Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.

Key benefits of using Datagate

• Datagate can be integrated with ConnectWise Manage as well as accounting systems such as Quickbooks, allowing users to share data with the applications they already use.

• The optional white-label customer portal lets MSPs provide their clients with access to their usage data and invoices through a branded interface.

• Integration with the CCH SureTax calculation engine ensures that applicable telecommunications taxes are calculated accurately for customers located in multiple tax jurisdictions.

• Datagate allows MSPs to manage pricing and billing for a range of telecommunications services including unified communications, cellular, VoIP, tolls, data plans, and more.

• Service usage data is gathered and aggregated from multiple sources, providing users with a unified data format for rating, pricing, and bundling communications services.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
Documentation
Live Online
Videos

Datagate pricing information

Value for money

5.0

/5

4

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Datagate features

Functionality

4.8

/5

4

Total features

42

3 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
Reporting/Analytics
Data Import/Export
Alerts/Notifications
Billing & Invoicing
Multi-Currency

Datagate users reviews

Overall Rating

5.0

/5

4

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Datagate greatly optimized our VoIP billing!

Reviewed 2 years ago

Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.

Pros

We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.

Cons

Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.

Vendor response

Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Switched to DG from another business BEST decision ever

Reviewed a year ago

The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.

Pros

The look of the invoices, the easiness of the actual invoicing/crediting process.

Cons

We don't like that we have to map invoices each month.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great tool for telecom billing

Reviewed a year ago
Pros

The integration with Bandwidth and the many options available for importing other types of billing records.

Cons

The ability to choose a different billing email address per customer site.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

President

Reviewed 2 years ago

It has been a very pleasant experience and I am very happy with the end result.

Pros

Ability to integrate with ConnectWise, QuickBooks online & Connectbooster

Cons

Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.

Vendor response

Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster. We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.

Datagate FAQs and common questions

Q. What type of pricing plans does Datagate offer?

Datagate has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Datagate?

Datagate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Datagate support?

Datagate supports the following languages:
English


Q. Does Datagate offer an API?

No, Datagate does not have an API available.


Q. What other apps does Datagate integrate with?

Datagate integrates with the following applications:
MYOB Business, QuickBooks Online Advanced, ConnectWise Manage, Xero


Q. What level of support does Datagate offer?

Datagate offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat

Common Datagate comparisons

Datagate logo
Rev.io logo
DatagatevsRev.io

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