GCPay Reviews

Waiver tracking, retainage locked down, takes the math out of the hands to the users, makes billing easy for our subs, on-line approvals so field can walk the site and review billing accuracy. Best product support team that I've ever worked with from a user and admin prospective.

I wish I could print signed waivers by type of waiver rather than having to print all waivers/documents and get the unsigned copies too.

The greatest feature from my perspective is the ease the subs can bill. It is a bit of a learning curve with the subs, but once they try it they usually like it since they actually just enter in what they are billing for that month. The don't have produce an actual AIA form. It produces it for them once they have entered in their information.

The feature I struggle with most is the waiver/liabilities section. It isn't easy to change the amount of the waiver submitted by the the subcontractor. For example if they enter in they are going to pay a sub $2500.00 and only submit a waiver for $1,500.00, it isn't easy to change this amount. I wish this could be changed as it occurs, rather than contacting support each time.

Speed at which you can finish your task

Impossible to navigate without training

Ease of securing lien waivers, being able to reject lien waivers, audit trail notes, actual view of pay application.

When viewing a pay application and I go to the audit trail, liabilites tab etc. I have to start all over with the job to get back to that sub's pay application.

It is easy to use and have subcontractors enroll at no cost to them. I have use Textura in the past and found it difficult for some to use and very expensive.

When linking subcontracts, there are sometimes multiple choices for the same company and tax ID. But, that is also a good thing about GCPay. The subcontractors can setup accounts for each office. It would be nice if there was a space for the company to note which vendor number to select by stating their region.

I enjoy the ease of use for the subcontractors and the digital signatures on Lien Waivers.

I believe that digital signatures on pay apps would be helpful and better system for supplier liabilities and lien waivers.

I think the best feature is that all docs from subs can be stored here. It is a great "vault" for them.

The difficulty lies in two areas: 1) proper training for new employees so in that regard, many mistakes have to be corrected on a regular basis 2) sometimes the settings fail, ex. waivers don't automatically send after payment even though it is set up to do so 3)integration issues occur but I believe it is mostly "operator error" where they do not follow the correct steps to fix/change something My team (there are 5 of us) are responsible for fixing export errors and GC Pay errors/problems. Figuring out what I have permissions to do, who I need to contact for help (internal or GC Pay) . Believe me this process takes some time and is not easy to figure out what to do. Seems like maybe I have at minimum, 5 corrections each week.

I believe that the software is extremely user friendly from a GC's perspective and it streamlines the pay application process. I like the checks and balances to ensure that we don't miss anything.

There are some integration issues with SAGE and things don't always work correctly. Apparently many subcontractors also hate working with the software while others don't mind it. GC Pay could potentially reach out to these users to get a better understanding of any issues they are encountering.

GC Pay allows us to keep a lean staff while providing the same level of service to other divisions of the company. The ease of use for us and subcontractors has completely changed the nature of our Project Accountants (focusing on volume and cost as opposed to compliance). The Compliance tracking and collection is nearly automatic and invaluable.

I think hourly reporting in GC Pay should be the next feature to consider/upgrade. 100% of our projects have workforce goals, and that is an area that is lacking.

The ease of use is our favorite aspect of this software. We also appreciate the 24/7 support and all the different ways we can utilize support (phone, email, chat). Most of the customizations we needed to make this product work in the capacity we need it to, were able to be implemented.

Its a bit on the expensive side but considering the peace of mind we have now that we've implemented it, the cost is something we can accept.

The features I like most in GCPay.com is the ease of reviewing and approving of lien waivers and that they offer a place to track lower tier suppliers/subcontractors electronically so that it eliminates many errors and revisions that would take place often.

I would like to see a tracking system that could be used for diversity and inclusion and tracking manhours and cost of work done by MBE, WBE, etc. contractors. I also think it would be beneficial to have your own dashboard be the main home page when you open the website and custom reports would be a nice feature as well.

I like that the software is integrated with our accounting software. This is CRITICAL. This ensures all the dollar amounts match for each subcontract/purchase order

I'm not thrilled about the waiver review process, I wish the waivers could be viewed simultaneously when you are reviewing the pay applications.

Ability to cut cost and time. Efficiency and flexibility is key in a fast pace industry - GC Pay's platform allows for just that. We have used other programs in the past that don't deliver the quality and services GC Pay does

No feature to label project taxable or tax exempt

The software is user friendly and easy to learn.

Have to call customer services to reverse an approval that was made by mistake. Also, need to add an option that sets a cutoff date for subs to submit bills for current month. This prevents subs from submitting pay apps late.

I like that I can see the percentage of progress on all active projects all at once. I love the quick look option inside of a project

we use this as a sub contractor for the GC as well as a contracting company that has subs... I do not like that I have to click multiple times to get past us as a GC to see the jobs we are assigned to as a SUB. Also under the lien waiver tab I cannot separate jobs that we are GC vs SUB.

Easy of storing all schedule of values, liabilities and insurance in one place. Also, very helpful in getting subcontractor invoices and information into the system to be able to review quickly and easily.

Lien waivers might be made a little easier to upload to and from sub tiered vendors.

GC Pay has made the monthly invoice review and approval process much simpler and accessible for our project managers. Having all invoices collected and grouped by project on one singular platform has greatly increased our end of month productivity.

Integration with our existing software and accounting programs was the largest hurdle to overcome but was still achieved with solid behind the scenes work from the GCPAy tech support people.

I love that I don't have to keep an excel spreadsheet of contract amounts and new change orders and revised contract amounts.

I do not like the GC Pay fees at the end of the project Someway the GC pay fee should be automatically be billed into the pay app that is being submitted. A the end of the billing you still have to submit another change order for the last pay app you just submitted. Its kind of never ending if you don't know how to /bill/pay the last fee outside of the contract Also, To many email notifications when you approve 1 pay app

I like how organized this system is, how much easier it made to keep track of everything being uploaded and approved, or not approved and revised etc.

Integration took a long time for everyone to really use the software confidently. It is also a pain that we cannot see the same thing as a subcontractor does and that if they need any help they need to reach out to GC Pay and that we cannot help them.

GCPay enabled us to streamline our pay app process. Subs were able to submit pay apps and documents at any time and were reminded and required to upload all necessary documents and compliance which greatly aided in speeding up the our processing time.

At times it was difficult to walk a subcontractor through how they needed to submit their pay apps and documents because their view of the software is different than ours. However, GCPay has an excellent support team which I could easily refer them to.

The support team is excellent and extremely responsive

Subcontractors can be listed several times under the same name

The software is very intuitive. The customer service is superb!

No able to process invoices. Supplier waivers could use improvement.

It has a great support system and has an easy interface to navigate through projects.

None that i can think of. I think that their software has most features as their competitors

Very easy to see the status of all payments with subcontractors. Customer support is always very responsive.

Sometimes hard for subcontractors to get setup on the software. Not always clear who the invites go to.

I like that it provides real time audit tracking among the subcontractor, project manager and administrator.

Price. The old structure cost was per invoice, so the service was a value on projects large and small. The new pricing structure is by the month, whether there is one sub or 20 the price is the same. We no longer use the service on small projects.