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Sovos

3.8
(17)

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Sales Tax Software, VAT reporting, e-invoicing compliance

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Sovos Pricing, Features, Reviews and Alternatives

Sovos FAQs

Q. What type of pricing plans does Sovos offer?

Sovos has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Sovos?

Sovos has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Sovos support?

Sovos supports the following languages:
English

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Q. Does Sovos offer an API?

Yes, Sovos has an API available for use.

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Q. What other apps does Sovos integrate with?

Sovos integrates with the following applications:
Adobe Commerce, NetSuite, SAP Business One, Salesforce Sales Cloud, SAP HANA Cloud

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Q. What level of support does Sovos offer?

Sovos offers the following support options:
Chat, Email/Help Desk, Phone Support

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Sovos product overview

What is Sovos?

Sovos Intelligent Compliance Cloud is a tax compliance and reporting software which provides three core functions on a single platform – tax determination, envoicing compliance, and tax reporting – in order to safeguard enterprise businesses from risks of modern tax. The platform serves enterprise and global organizations with complex buying and selling transactions, providing them with access to the tools and data they need to run their business anywhere, while adapting to changes in government regulations and technology requirements.

Key benefits of using Sovos

  • Sovos streamlines compliance-related tasks, bringing greater operational control, efficiency and reduced costs.

  • Sovos indirect tax determination tools provide always-accurate rates for sales and use tax, VAT and various other taxes on transactions and purchases.

  • Sovos stays on top of regulatory changes, helping users to feel piece of mind due to improved confidence that their organizations are in compliance.

  • By taking control of compliance, Sovos frees clients from unwanted tasks, allowing them to play a more strategic role in their organization.

  • Comprehensive APIs allow organizations to connect all their tax applications and financial systems to the Sovos platform.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Webinars
    In Person
    Documentation

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    Sovos pricing information

    Value for money

    3.7

    /5

    17

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    Free trial
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    Value for money contenders

    Sovos features

    Functionality

    3.9

    /5

    17

    Total features

    13

    1 categories

    Most valued features by users

    API
    Real Time Data
    Invoice Management
    Audit Trail
    Address Validation
    Consumer Use Tax
    Exemption Management
    Sales Tax Management

    Functionality contenders

    Sovos users reviews

    Overall Rating

    3.8

    /5

    17

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.12/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    7

    3

    1

    1

    Pros
    They have been very helpful and they have helped us a lot during the implementation process. Fully satisfied after the 3-4 months we were working together.
    It is a much better tax program than our old software,and we are able to get better reporting from this software as well.
    Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.
    Cons
    Very bad, the team assigned from Sovos had no experience with implementing with an Oracle ERP and did not understand any of the issues we were having.
    I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it.
    Threshold reporting for various jurisdictions is a must and is missing.

    Overall rating contenders

    JC
    AvatarImg

    Jeff C.

    International Trade and Development, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Usability at it's finest

    Reviewed 3 years ago

    All of our printing and state/federal filing needs are fulfilled. We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.

    Pros

    Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.

    Cons

    Does not have the ability to utilize an import for W2C forms.

    KW
    AvatarImg

    Kimberly W.

    Electrical/Electronic Manufacturing, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Sovos review

    Reviewed 3 years ago

    About 7/10.

    Pros

    It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount.

    Cons

    They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either.

    AR
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    Verified reviewer

    Retail, 501-1,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Disappointed

    Reviewed 2 years ago

    Extremely disappointed.

    Pros

    Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.

    Cons

    Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.

    Vendor response

    Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine...

    KU
    AvatarImg

    Kristin U.

    Printing, 11-50 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Good but clunky

    Reviewed 3 years ago
    Pros

    The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.

    Cons

    the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other.

    KW
    AvatarImg

    Katryna W.

    Wholesale, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Good software for cost, frustrating help desk

    Reviewed 3 years ago

    Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience.

    Pros

    The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.

    Cons

    The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.

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