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Sovos Intelligent Compliance Cloud is a tax compliance and reporting software which provides three core functions on a single platform – tax determination, envoicing compliance, and tax reporting – in order to safeguard enterprise businesses from risks of modern tax. The platform serves enterprise and global organizations with complex buying and selling transactions, providing them with access to the tools and data they need to run their business anywhere, while adapting to changes in government regulations and technology requirements.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
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Value for money
3.7
/5
17
Starting from
No pricing info
Value for money contenders
Functionality
3.9
/5
17
Total features
13
1 categories
Functionality contenders
Overall Rating
3.8
/5
17
Positive reviews
5
7
3
1
1
Overall rating contenders
Jeff C.
International Trade and Development, 10,001+ employees
Used daily for 2+ years
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All of our printing and state/federal filing needs are fulfilled. We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.
Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.
Does not have the ability to utilize an import for W2C forms.
Kimberly W.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 6-12 months
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About 7/10.
It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount.
They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either.
Verified reviewer
Retail, 501-1,000 employees
Used daily for 6-12 months
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Extremely disappointed.
Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.
Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.
Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine...
Kristin U.
Printing, 11-50 employees
Used weekly for 6-12 months
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The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.
the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other.
Katryna W.
Wholesale, 501-1,000 employees
Used daily for 2+ years
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Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience.
The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.
The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.