Sovos Reviews - Pros & Cons, Ratings & more

Avalara

TaxCloud

Tax1099.com

TaxJar

Sovos offers purpose-built cloud solutions and services for regulatory compliance to 100+ countries in support of more than 19,000 separate tax
jurisdictions.

Sovos

Web-based

Windows

Finance BSA

Very bad, the team assigned from Sovos had no experience with implementing with an Oracle ERP and did not understand any of the issues we were having.

Sr. Ben. Tax Accountant

Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.

Tax Analyst

The software is pretty easy to understand and has most of the features you could want.

Tax Accountant

To many groups and the hand off from one group to the next is dismal.

IT Retail 

Calculates the taxes correctly. Their support team is easy to reach and knowledgeable.

Tax Manager

We do like the Data Editor module of Sovos sales tax software which allows tailored customizations to our particular lines of business.

We have had a lot of turnover in our Sovos team partners/analysts. It makes it hard to always get them up to speed.

Product documentation for administrators is lacking, or at least not easily found.

Sovos review

Good but clunky

We cancelled the Sovos Taxify service in Feb of 2024.
They acknowledged the cancellation but then charged our card in March 2024 and would not respond to questions by email. The phone number for support went only to voice mail.
We had to dispute the cahreg through our credit card company to recover the payment.
In 2025 they again contacted us for payment but thankfully our card had expired so they could not just charge us directly. the support phone number is now disconnected.
In my experience this company is not trustworthy.

They repeatedly try to charge for cancelled services

Hi Greg, thank you for notifying us at Sovos ShipCompliant about the difficulties you encountered with Sovos' Taxify service. The team is looking into the potential causes of the problem and are committed to addressing the issues you experienced. A member of our team will continue reaching out to you directly to gather additional information and carry this conversation toward resolution. Again, we appreciate you bringing this to our attention.

Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience. 

Good software for cost, frustrating help desk

For the most part, my overall experience has been positive.  Our implementation was a bit bumpy and sometimes confusing due to incorrect information.  Each year, while processing our forms, we've identified a couple oversights in the new tax year Alias and have worked with our M.S.R. to resolve.  This year, our M.S.R. recommended testing in August/September to identify such issues prior to the pressure of tax form processing.  We conducted testing and worked with our M.S.R. to resolve each issue so we're hoping for a smooth Q1 in 2020.    

Taxport Review

Disappointed

Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at andrew.elvester@sovos.com.

I have no complains. They have been very helpful and they have helped us a lot during the implementation process. Fully satisfied after the 3-4 months we were working together.

Easy integration and very supportive company

Good Tax Software

All of our printing and state/federal filing needs are fulfilled.  We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.

Usability at it's finest

Its a very good value for medium sized businesses. The cloud application makes it much easier for our IT department to maintain.

Sovos 

fairly good. To many groups and the hand off from one group to the next is dismal.

Karl, thank you so much for your feedback. Sovos is dedicated to transforming our customer experience, so much so that we recently established an entire department dedicated to the very topics you bring up, like seamless hand-offs between departments. Simultaneously we are investing significantly to rebuild several of our most-popular products to be even faster and with intuitive, consumer-grade experiences. 

As VP of customer experience, I would love to learn more from you so that we can make sure that we are meeting your needs as we undergo this transformation! Please reach out to me directly at lisa.holmquest@sovos.com and we can find a convenient time to talk.

Sincerely, 
Lisa Holmquest
VP of Customer Experience

very bad, the team assigned from Sovos had no experience with implementing with an Oracle ERP and did not understand any of the issues we were having

My review

Ray, thank you for taking the time to share your experience. While difficult feedback can be tough to hear, it is necessary in order to address problems directly. At Sovos, we hold ourselves accountable for keeping our promises. It is my belief that the measure of a company is defined by how they react when things don't go as planned. That said, I would appreciate the opportunity to work with you to make things right. Please reach out to me directly so that we may discuss the specific circumstances around your implementation and formulate a corrective strategy.

Regards,

Andrew Elvester
Director of Customer Success at Sovos
O: +1 763 235 5737
M: +1 651 343 7131
https://www.linkedin.com/in/aelvester


that if I need to review old information I can easily find it.

Easy friendly software

Overall I like the product because it takes the burden of the ACA reporting and disbursement of forms to the employees off our plates.  They also file the paperwork with the IRS which is a plus

Sovos Reviews (2025)

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