Tipalti AP Automation Reviews

Tipalti AP Automation

Global Payables Automation

4.67/5 (51 reviews)

Pros
  • The dashboard is clear and easy to use, support is A. The team is very responsive, professional and helpful.Shir T.Read the full review
  • Very good payment automation with some improvements it could be excellent.Wilkes C.Read the full review
  • Provides great support when needed. Money transfer solutions offered by tipalti are quite effective.ram g.Read the full review
Cons
  • The most issue of this is that lack of immediate images , so users are unable to generate their own check image to examine.Michelle T.Read the full review
  • Additionally, at times we're struggling with duplicate records since duplicate detection is based on ID and email.Athina A.Read the full review
  • They have engineered a tool that has allowed us to pay several hundred of our partners in multiple currencies into an organized and simplified approach.Richmond A.Read the full review
100%
recommended this to a friend or a colleague
Steven Gross

Great Payment Solution

Used daily for 6-12 months
Reviewed 2016-08-30
Review Source: GetApp

We have a very complicated payout setup that used to take up to 5 days per month to complete. After integrating with Tipalti we've been able to reduce that to 1 day a month and significantly increase the accuracy and timeliness of payouts. The functionality provided relative to the cost is a steal. While we'd love to see more customization, they're working hard to release new features and we've been very pleased with the relationship so far.

Pros
-Fairly easy to setup and integrate -Affordable -Good customer support -Visibility for vendors

Cons
-Could allow for more customization -UI is a little antiquated but works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Valter Buss

Tipalti as a pristine gateway

Used weekly for 1-2 years
Reviewed 2020-04-23
Review Source: Capterra

Overall, the software and business is exceeding expectations and can be a value to any company in e-commerce or other financial obligation settlement needs.

Pros
The streamlined and ergonomic interface, together with global reach and end-user CRMs, make the payment obligations such an easy task, it's pratically effortless.

Cons
Ocassional payments stuck with less calrity on the reasoning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Angela Song

Sales + Marketing

Used daily for 1-2 years
Reviewed 2018-09-06
Review Source: GetApp

Pros
It's a great safe system. Seamless for the most part. Our clients who are 13+ easily understand the system and are able to set it up for themselves.

Cons
The biggest con is the application verification doesn't work. It takes forever for the verification to come and sometimes it never does come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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David Markowitz

Great Product & Service

Used daily for 2+ years
Reviewed 2020-04-23
Review Source: Capterra

using tipalti has solved the administrative burden of managing payees and their payment info, allows for easy process of payments, additional users (account managers) have access and can easily understand and provide support to payees (including information on payments - paid or pending) without needing to connect account managers to company's accounting software (which is more complicated to use)

Pros
ease of use, manages supplier payments in logical and comprehensive way - allowing to see current status and allows for payment planning, streamlines invoice approval process for payees, reduces significantly administrative effort to manage payee bank info (and tax-related docs), simple and easy process to issue payments

Cons
some additional flexibility on managing customization of payments and ability to see in single view the unpaid balance of payees

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ana Cervantes

User friendly and great customer service

Used daily for 1-2 years
Reviewed 2020-05-27
Review Source: Capterra

The customer service is always kind and attentive.

Pros
Invoice processing efficiency has improved by 90%. Storing of invoices and tax documents, TIN validation and banking information is all in one place. Email inquiries have decreased dramatically.

Cons
The implementation was not as smooth and seamless as we would have liked. The initial uploads created several duplicate vendors and not all invoices uploaded properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Diana Saavedra

Great tool to make multiple payments

Used daily for less than 6 months
Reviewed 2018-12-06
Review Source: GetApp

Pros
I've used Tipalti for the last three months. It's straightforward to manage and has allowed me to pay hundreds of new contractors located in different part of the world allowing them to choose between multiple payments methods for a reasonable fee. I love that contractors can create their own account by filling out their personal, tax and bank information, I can customize the app for them to receive notifications of the status of their payments. The invoice feature is one of the most valuable to me and has allowed me to streamline the process. Customer support is excellent.

Cons
The only problems I have is that fee contractors needed to make several attempts to sign in and register in the platform for the first time; also the system does not prevent them from uploading the same invoice more than once. I would like to have the feature to create contractors massively; customer support helps me with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kevin Finlay

Excellent service

Used weekly for 6-12 months
Reviewed 2016-08-30
Review Source: GetApp

Excellent SAS. Customer Support is top notch. Using this service has reduced our man-hours (and costs) considerably. There is a lot of back-end work to get it linked into your system but it’s worth it. We send weekly and monthly payments (qty in the thousands) and I’d hate to go back to doing this ourselves.

Pros
Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Cons
Knowing if a recipient is indeed “payable” is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Alessandro Illuminati

Lean payment management

Used daily for 1-2 years
Reviewed 2020-04-23
Review Source: Capterra

Pros
Overall simplicity and provides a good tracking, invoices and payment status.

Cons
Just a small improvement: once payments are submitted to the 2 approvals, if only one person has approved, I'm not able to see which one it is, so I have to solicit both

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Athina Apostolopoulou

Reliable and Easy-to-Use Service

Used weekly for 6-12 months
Reviewed 2020-04-23
Review Source: Capterra

We've been using the service for a little over a year now, often processing hundreds of payments per week, and so far haven't faced any crucial difficulties that we weren't able to overcome. The Tipalti team is quite easy to contact too. So far it's a pretty smooth experience!

Pros
I like how easy it is to import and manage payees in Tipalti.

Cons
I would like to have the ability to search for payees by email. Additionally, at times we're struggling with duplicate records since duplicate detection is based on ID and email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeffrey Wilens

Review

Used weekly for 2+ years
Reviewed 2020-04-22
Review Source: Capterra

Pros
Very easy to use, great software, very easy interfase

Cons
No cons, very easy to use, very easy interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric Baer

Great way to pay worldwide

Used daily for 2+ years
Reviewed 2016-08-29
Review Source: Capterra

We've used Tipalti since their early days and have been very happy with the services and features. I was looking for a way to pay our research contractors who live worldwide. We've paid people in more than 100 countries and with that needed to improve the efficiency of the process. We also had a concern that our worldwide payments are in compliance with money transfer regulations. Tipalti brought a terrific money transfer solution that's very efficient and supports a variety of payment options. We implemented Tipalti into our payment process and have since transferred millions of dollars worldwide.

Pros
Our researchers love the lower fees compared to just PayPal payments and the variety of money transfer choices. It's dependable and our researchers get paid in a dependable manner. The ability to capture payment details and tax forms without the headache of PCI compliance has been a big help for us.

Cons
Sometimes it would be nice if more of the configuration options were available in the actual application. There are some choices and options that are not easily known unless you go back and forth with support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Lu

Straight Forward System!

Used daily for 2+ years
Reviewed 2016-09-09
Review Source: Capterra

Great system for the price. Overall great support when needed. Data is easily managed and we generally have a seamless AP schedule thanks to Tipalti.

Pros
Easy to manage vendor payments Reconciliations are straight forward Payments are easily executed

Cons
Lack of detail at times for error'd payments Lack of integration with our primary business bank provider - Bank of America

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kevin Finlay

Excellent SAS

Used weekly for 6-12 months
Reviewed 2016-08-30
Review Source: Capterra

Excellent SAS. Customer Support is top notch. Using this service has reduced our man-hours (and costs) considerably. There is a lot of back-end work to get it linked into your system but it's worth it. We send weekly and monthly payments (qty in the thousands) and I'd hate to go back to doing this ourselves.

Pros
Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Cons
Knowing if a recipient is indeed payable is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Patterson

Fantastic Team, Company and Service

Reviewed 2016-08-27
Review Source: GetApp

We need a payment solution for paying nearly 1,000 publishers all around the world and we needed it fast. It had to work, it had to work well and we didn't want to deal with all of the hassles that this workflow could potentially entail. Tipalti's team made it easy, answered all of our questions, put our minds at ease and most importantly, got the job done. After having gone through the process manually one time, we could easily see the clear advantages Tipalti brought to the table. And they keep exceeding expectations every day.

Pros
Payments in different currencies Payments all around the world Different payment formats that the may require (ACH, wire, etc.) 1099 Handling

Cons
None that come to mind

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richmond Ang

Excellent Product - Excellent Service

Used monthly for 2+ years
Reviewed 2016-08-31
Review Source: GetApp

Tipalti has streamlined our payment processing process from ~3 days to a matter of minutes. In doing so, they've saved us time and improved our efficiency as an accounting team. We are able to refocus our time on other projects due to the extra time they've given back to us. They have engineered a tool that has allowed us to pay several hundred of our partners in multiple currencies into an organized and simplified approach.

Pros
The Tipalti team is professional, responsive to our needs and questions, and constantly seeking ways to improve our manual processes. We feel we have an invaluable partner in them as they are invested in our success as much as theirs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shir Tchwella

Replies are always prompt, clear and helpful, providing all the necessary information at once.

Used daily for 1-2 years
Reviewed 2018-03-14
Review Source: Capterra

Pros
The dashboard is clear and easy to use, support is A+. The team is very responsive, professional and helpful.

Cons
Not sure I fully understand how the payment process works. Lately, they came out with Webinars explaining exactly this process and were helpful. However, would have appreciated had the webinars fit my time zone better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ahmad Cannon

Chartboost review

Used daily for 2+ years
Reviewed 2016-09-01
Review Source: Capterra

I have had a great experience working with Tipalti. It has made our payments process become almost effortless

Pros
How easy it is to use, and how easy it has made our payment process flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

An extremely easy to use software that has helped improve our productivity & communication

Used daily for 1-2 years
Reviewed 2018-04-05
Review Source: Capterra

Pros
We love that it integrates well into our current system and it scales up extremely well to our 500+ employees.

Cons
Once in a while we experience delays in processing tax forms but because this is used so rarely, it often is not a problem. Thankfully, deployment and operation go through swiftly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Wilkes Carter

very good payment automation with some improvements it could be excellent

Used daily for 1-2 years
Reviewed 2018-05-04
Review Source: Capterra

Pros
-easy to onboard new vendors/suppliers -easy to pay selected invoices in batches -easy to pickup the system, even for non acct types

Cons
-doesn't sync with our ERP -doesn't automated 1099s yet -doesn't allow for multiple payment setups for same customer yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Joel P. Goldstein

Excellent software product, sales and customer support.

Used daily for 1-2 years
Reviewed 2018-09-06
Review Source: GetApp

Pros
Simplifies the payment process, while supporting statutory compliance and all at a very reasonable cost.

Cons
We could use improved standardized reporting, but all data can be easily exported and manipulated for reporting..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bert Rhine

We are a new company and new to this type of payment system. After our research we selected Tipalti

Used weekly for less than 6 months
Reviewed 2018-06-06
Review Source: Capterra

Pros
The best part was the easy of use. Once we began to enter our payees it become easier and easier to use. Since we were new to this type of software, we called upon customer service a great many times and each and every time we contacted them, they got right back to us via e-mail or a phone to solve any issues and/or answer any questions we had. that was a big PLUS for us as we didn't want to be left standing scratching our heads. The more we "dug" into the software the more we realized how easy it was to customize for our needs...that too was a very big plus for us.

Cons
Don't see any problems or issues at this time. Again, as we dove deeper and deeper into the software, we found the answers we were looking for and with the great support that Tipalit offers anything that did come up we simply sent an e-mail to the support team and they got back to us right away with a e-mail or phone call. Greatly appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Areane Quizon

User Friendly Software

Used daily for 6-12 months
Reviewed 2018-04-27
Review Source: Software Advice

Pros
The software is very accessible and the support team has been very supportive when it comes to some concerns about the product.

Cons
It is a bit pricey, but it will worth the price for its how it is useful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nydia Cruz

Tipalti makes it easier for our payees to find the information they need from us all in one place.

Used daily for less than 6 months
Reviewed 2018-03-09
Review Source: Capterra

Pros
Tipalti makes it easier for our payees to find the payment information they need all in one convenient place. Plus they can update their contact, bank and tax information online at any time and hassle free. Tipalti has also helped to minimize out mailing costs and we now use less paper as a result which is a plus for the environment. The customer service team is beyond exemplary and always prompt with replies.

Cons
Accessing the statements by the payees is not exactly a user friendly process, but once they figure it out, it is easy to find again.

Response from Tipalti


Thanks for the review!

Rating breakdown

Value for money
Ease of use
Features
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Anna McDonough

Definitely Recommend Tipalti

Reviewed 2016-05-03
Review Source: GetApp

I started using Tipalti as a payment solution for my business when manually paying vendors was becoming too difficult and time consuming. After the initial set up, payments are easy and fast to make and there is less room for user error since everything is based on vendor ID numbers.

Pros
batch upload, quick payments, auto emails, GREAT customer service who were willing to work with me and my specific needs

Cons
getting vendors initially set up in the payment portal took some time (even though there was an auto upload, which helped tremendously) but I had a lot of vendors I needed to ensure were set up quickly and accurately.

Rating breakdown

Value for money
Ease of use
Customer support

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Michelle Tuazon

Hassle Free

Used weekly for 1-2 years
Reviewed 2018-12-13
Review Source: Software Advice

Pros
Sending payments and receiving money is your problem ? Don’t be so sad dear because tipalti will help you with money matters. Payment is made so easy it’s hassle free.

Cons
The most issue of this is that lack of immediate images , so users are unable to generate their own check image to examine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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