Tipalti AP Automation Reviews

Pros
Our researchers love the lower fees compared to just PayPal payments and the variety of money transfer choices. It's dependable and our researchers get paid in a dependable manner. The ability to capture payment details and tax forms without the headache of PCI compliance has been a big help for us.

Cons
Sometimes it would be nice if more of the configuration options were available in the actual application. There are some choices and options that are not easily known unless you go back and forth with support.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to manage vendor payments Reconciliations are straight forward Payments are easily executed

Cons
Lack of detail at times for error'd payments Lack of integration with our primary business bank provider - Bank of America

Rating breakdown

Likelihood to recommend: 9/10

Pros
I've used Tipalti for the last three months. It's straightforward to manage and has allowed me to pay hundreds of new contractors located in different part of the world allowing them to choose between multiple payments methods for a reasonable fee. I love that contractors can create their own account by filling out their personal, tax and bank information, I can customize the app for them to receive notifications of the status of their payments. The invoice feature is one of the most valuable to me and has allowed me to streamline the process. Customer support is excellent.

Cons
The only problems I have is that fee contractors needed to make several attempts to sign in and register in the platform for the first time; also the system does not prevent them from uploading the same invoice more than once. I would like to have the feature to create contractors massively; customer support helps me with this.

Rating breakdown

Likelihood to recommend: 8/10

Pros
-Fairly easy to setup and integrate -Affordable -Good customer support -Visibility for vendors

Cons
-Could allow for more customization -UI is a little antiquated but works

Rating breakdown

Likelihood to recommend: 9/10

Pros
Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Cons
Knowing if a recipient is indeed “payable” is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Rating breakdown

Pros
Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Cons
Knowing if a recipient is indeed payable is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Payments in different currencies Payments all around the world Different payment formats that the may require (ACH, wire, etc.) 1099 Handling

Cons
None that come to mind

Rating breakdown

Likelihood to recommend: 10/10

Pros
The Tipalti team is professional, responsive to our needs and questions, and constantly seeking ways to improve our manual processes. We feel we have an invaluable partner in them as they are invested in our success as much as theirs.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The dashboard is clear and easy to use, support is A+. The team is very responsive, professional and helpful.

Cons
Not sure I fully understand how the payment process works. Lately, they came out with Webinars explaining exactly this process and were helpful. However, would have appreciated had the webinars fit my time zone better.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It's a great safe system. Seamless for the most part. Our clients who are 13+ easily understand the system and are able to set it up for themselves.

Cons
The biggest con is the application verification doesn't work. It takes forever for the verification to come and sometimes it never does come.

Rating breakdown

Likelihood to recommend: 7/10

Pros
How easy it is to use, and how easy it has made our payment process flow.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We love that it integrates well into our current system and it scales up extremely well to our 500+ employees.

Cons
Once in a while we experience delays in processing tax forms but because this is used so rarely, it often is not a problem. Thankfully, deployment and operation go through swiftly.

Rating breakdown

Pros
-easy to onboard new vendors/suppliers -easy to pay selected invoices in batches -easy to pickup the system, even for non acct types

Cons
-doesn't sync with our ERP -doesn't automated 1099s yet -doesn't allow for multiple payment setups for same customer yet

Rating breakdown

Pros
Simplifies the payment process, while supporting statutory compliance and all at a very reasonable cost.

Cons
We could use improved standardized reporting, but all data can be easily exported and manipulated for reporting..

Rating breakdown

Likelihood to recommend: 10/10

Pros
The best part was the easy of use. Once we began to enter our payees it become easier and easier to use. Since we were new to this type of software, we called upon customer service a great many times and each and every time we contacted them, they got right back to us via e-mail or a phone to solve any issues and/or answer any questions we had. that was a big PLUS for us as we didn't want to be left standing scratching our heads. The more we "dug" into the software the more we realized how easy it was to customize for our needs...that too was a very big plus for us.

Cons
Don't see any problems or issues at this time. Again, as we dove deeper and deeper into the software, we found the answers we were looking for and with the great support that Tipalit offers anything that did come up we simply sent an e-mail to the support team and they got back to us right away with a e-mail or phone call. Greatly appreciated.

Rating breakdown

Pros
The software is very accessible and the support team has been very supportive when it comes to some concerns about the product.

Cons
It is a bit pricey, but it will worth the price for its how it is useful

Rating breakdown

Likelihood to recommend: 9/10

Pros
Tipalti makes it easier for our payees to find the payment information they need all in one convenient place. Plus they can update their contact, bank and tax information online at any time and hassle free. Tipalti has also helped to minimize out mailing costs and we now use less paper as a result which is a plus for the environment. The customer service team is beyond exemplary and always prompt with replies.

Cons
Accessing the statements by the payees is not exactly a user friendly process, but once they figure it out, it is easy to find again.

Rating breakdown

Pros
batch upload, quick payments, auto emails, GREAT customer service who were willing to work with me and my specific needs

Cons
getting vendors initially set up in the payment portal took some time (even though there was an auto upload, which helped tremendously) but I had a lot of vendors I needed to ensure were set up quickly and accurately.

Rating breakdown

Pros
Sending payments and receiving money is your problem ? Don’t be so sad dear because tipalti will help you with money matters. Payment is made so easy it’s hassle free.

Cons
The most issue of this is that lack of immediate images , so users are unable to generate their own check image to examine.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I love the TIN validation and being able to have our Payees go through Tipalti for everything. Having Tipalti has reduced emails with payment status as all the info can be found via Tipalti. Payments are processed quickly and it had made it simpler and quicker than having to manually cut checks.

Cons
Some users are still having a hard time comprehending the required info to create an account. I would like to see it be more user-friendly.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Multiple payment types available in one platform. Eliminates needing to enter our online banking's portal for each different type. Easy payment receipts to provide to vendors.

Cons
Some details of the workflow are not as efficient as they could be - but the team is always responsive to my suggestions and they are always improving.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The platform is user friendly. We didn't need specific training to start using it and still, it's quite easy for us to find the info we are looking for.

Cons
some features should be added in order to make it 100% usable by our company (as payees with different bank account country and VAT number).

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tipalti is about to be handling our Accounts Payable system. WE are SO EXCITED to have been accepted by them! They handle everything from the Tax forms to paying out in over 120 chrrencies to 190 countries. Best part is it only requires one line of code to integrate them into ohr system. So excited!

Cons
We have no cons WHATSOEVER pertaining to this conpanies excellence and focus on what matters to companies like myself. So grateful we do not have to build this system ourselves! Great rates as well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like how it links payments to customer payment preferences and quickly links it all together for seamless payments. The customer support is also next to none.

Cons
When I process a batch of payments at once and receive a required funds figure, I am not entirely clear as to whether or not this includes applicable fees on the transfer. To compensate, I over contribute funds which is less ideal.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy payment acceptance and I found it's generally cheaper than using any pay by phone apps

Cons
I've only used it a handful of times so I havent found anything I dont like.

Rating breakdown

Likelihood to recommend: 10/10