Tipalti AP Automation Reviews

Pros
-Fairly easy to setup and integrate -Affordable -Good customer support -Visibility for vendors

Cons
-Could allow for more customization -UI is a little antiquated but works

Rating breakdown

Likelihood to recommend: 9/10

Pros
The streamlined and ergonomic interface, together with global reach and end-user CRMs, make the payment obligations such an easy task, it's pratically effortless.

Cons
Ocassional payments stuck with less calrity on the reasoning.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It's a great safe system. Seamless for the most part. Our clients who are 13+ easily understand the system and are able to set it up for themselves.

Cons
The biggest con is the application verification doesn't work. It takes forever for the verification to come and sometimes it never does come.

Rating breakdown

Likelihood to recommend: 7/10

Pros
ease of use, manages supplier payments in logical and comprehensive way - allowing to see current status and allows for payment planning, streamlines invoice approval process for payees, reduces significantly administrative effort to manage payee bank info (and tax-related docs), simple and easy process to issue payments

Cons
some additional flexibility on managing customization of payments and ability to see in single view the unpaid balance of payees

Rating breakdown

Likelihood to recommend: 10/10

Pros
Invoice processing efficiency has improved by 90%. Storing of invoices and tax documents, TIN validation and banking information is all in one place. Email inquiries have decreased dramatically.

Cons
The implementation was not as smooth and seamless as we would have liked. The initial uploads created several duplicate vendors and not all invoices uploaded properly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I've used Tipalti for the last three months. It's straightforward to manage and has allowed me to pay hundreds of new contractors located in different part of the world allowing them to choose between multiple payments methods for a reasonable fee. I love that contractors can create their own account by filling out their personal, tax and bank information, I can customize the app for them to receive notifications of the status of their payments. The invoice feature is one of the most valuable to me and has allowed me to streamline the process. Customer support is excellent.

Cons
The only problems I have is that fee contractors needed to make several attempts to sign in and register in the platform for the first time; also the system does not prevent them from uploading the same invoice more than once. I would like to have the feature to create contractors massively; customer support helps me with this.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Cons
Knowing if a recipient is indeed “payable” is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Rating breakdown

Pros
Overall simplicity and provides a good tracking, invoices and payment status.

Cons
Just a small improvement: once payments are submitted to the 2 approvals, if only one person has approved, I'm not able to see which one it is, so I have to solicit both

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like how easy it is to import and manage payees in Tipalti.

Cons
I would like to have the ability to search for payees by email. Additionally, at times we're struggling with duplicate records since duplicate detection is based on ID and email.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very easy to use, great software, very easy interfase

Cons
No cons, very easy to use, very easy interface

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our researchers love the lower fees compared to just PayPal payments and the variety of money transfer choices. It's dependable and our researchers get paid in a dependable manner. The ability to capture payment details and tax forms without the headache of PCI compliance has been a big help for us.

Cons
Sometimes it would be nice if more of the configuration options were available in the actual application. There are some choices and options that are not easily known unless you go back and forth with support.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to manage vendor payments Reconciliations are straight forward Payments are easily executed

Cons
Lack of detail at times for error'd payments Lack of integration with our primary business bank provider - Bank of America

Rating breakdown

Likelihood to recommend: 9/10

Pros
Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Cons
Knowing if a recipient is indeed payable is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Payments in different currencies Payments all around the world Different payment formats that the may require (ACH, wire, etc.) 1099 Handling

Cons
None that come to mind

Rating breakdown

Likelihood to recommend: 10/10

Pros
The Tipalti team is professional, responsive to our needs and questions, and constantly seeking ways to improve our manual processes. We feel we have an invaluable partner in them as they are invested in our success as much as theirs.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The dashboard is clear and easy to use, support is A+. The team is very responsive, professional and helpful.

Cons
Not sure I fully understand how the payment process works. Lately, they came out with Webinars explaining exactly this process and were helpful. However, would have appreciated had the webinars fit my time zone better.

Rating breakdown

Likelihood to recommend: 8/10

Pros
How easy it is to use, and how easy it has made our payment process flow.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We love that it integrates well into our current system and it scales up extremely well to our 500+ employees.

Cons
Once in a while we experience delays in processing tax forms but because this is used so rarely, it often is not a problem. Thankfully, deployment and operation go through swiftly.

Rating breakdown

Pros
-easy to onboard new vendors/suppliers -easy to pay selected invoices in batches -easy to pickup the system, even for non acct types

Cons
-doesn't sync with our ERP -doesn't automated 1099s yet -doesn't allow for multiple payment setups for same customer yet

Rating breakdown

Pros
Simplifies the payment process, while supporting statutory compliance and all at a very reasonable cost.

Cons
We could use improved standardized reporting, but all data can be easily exported and manipulated for reporting..

Rating breakdown

Likelihood to recommend: 10/10

Pros
The best part was the easy of use. Once we began to enter our payees it become easier and easier to use. Since we were new to this type of software, we called upon customer service a great many times and each and every time we contacted them, they got right back to us via e-mail or a phone to solve any issues and/or answer any questions we had. that was a big PLUS for us as we didn't want to be left standing scratching our heads. The more we "dug" into the software the more we realized how easy it was to customize for our needs...that too was a very big plus for us.

Cons
Don't see any problems or issues at this time. Again, as we dove deeper and deeper into the software, we found the answers we were looking for and with the great support that Tipalit offers anything that did come up we simply sent an e-mail to the support team and they got back to us right away with a e-mail or phone call. Greatly appreciated.

Rating breakdown

Pros
The software is very accessible and the support team has been very supportive when it comes to some concerns about the product.

Cons
It is a bit pricey, but it will worth the price for its how it is useful

Rating breakdown

Likelihood to recommend: 9/10

Pros
Tipalti makes it easier for our payees to find the payment information they need all in one convenient place. Plus they can update their contact, bank and tax information online at any time and hassle free. Tipalti has also helped to minimize out mailing costs and we now use less paper as a result which is a plus for the environment. The customer service team is beyond exemplary and always prompt with replies.

Cons
Accessing the statements by the payees is not exactly a user friendly process, but once they figure it out, it is easy to find again.

Rating breakdown

Pros
batch upload, quick payments, auto emails, GREAT customer service who were willing to work with me and my specific needs

Cons
getting vendors initially set up in the payment portal took some time (even though there was an auto upload, which helped tremendously) but I had a lot of vendors I needed to ensure were set up quickly and accurately.

Rating breakdown

Pros
Sending payments and receiving money is your problem ? Don’t be so sad dear because tipalti will help you with money matters. Payment is made so easy it’s hassle free.

Cons
The most issue of this is that lack of immediate images , so users are unable to generate their own check image to examine.

Rating breakdown

Likelihood to recommend: 9/10