Worldpay Reviews

Pros
Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Cons
Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Rating breakdown

Likelihood to recommend: 10/10

Pros
World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

Cons
The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.

Rating breakdown

Likelihood to recommend: 6/10

Pros
I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.) I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction. The ease of reloading the transaction paper. Auto print outs of the prior day are always ready to be filed when we get here of a morning.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

Cons
What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.

Rating breakdown

Likelihood to recommend: 6/10

Pros
The reason I appreciate Worldpay so much is largely because of the reports. Transactions are extremely detailed easy to search. Our business has utilized this payment system for years, and the transaction process is always quick and reliable. Most of the time spent in the software is spent utilizing the virtual terminal and reporting features.

Cons
The home dashboard interface is somewhat complicated, and some links aren't operable some of the time. Unlike the express virtual terminal, the home dashboard is crowded and not very helpful.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

Cons
We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility.

Cons
Often fails to connect the wireless card reader. Embarrassing when customer waiting to pay. Also very over priced rental

Rating breakdown

Likelihood to recommend: 4/10

Pros
Transaction reports are easy to pull and I love the monthly reports. It is a very easy program to use.

Cons
We do have technicians in the field that have issues with input amounts on their tablets. That is our main gripe with this product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

Cons
would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

Rating breakdown

Pros
Worldpay is an easy to use terminal credit card processor.

Cons
WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

Rating breakdown

Likelihood to recommend: 5/10

Pros
It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends!

Cons
That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus

Rating breakdown

Likelihood to recommend: 8/10

Pros
The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

Cons
We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

Rating breakdown

Pros
It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

Cons
The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company.

Cons
There may be more features that can be implemented, hopefully, with time they will develop more API functions.

Rating breakdown

Pros
Ease of use when using the software, for example it is similar to Vantiv in the sense that you can log on and quickly verify charges.

Cons
The way you have to continually change your password every 2 weeks or so. That’s inconvenient.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Ease of use and up to date information both payments and statements easy to read.

Cons
Not matching up with bank statement, so it takes a while to reconcile

Rating breakdown

Likelihood to recommend: 8/10

Pros
Takes care of everything Reports, payroll, items sold, etc. Have never had a problem with accuracy

Cons
Don't really have a con. Software does everything I need it to do. Don't really know of anything I would change.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Worldpay has the scale / size / brand going for them. They still have fab rates, and of course a full suite of solutions for all your traditional payment needs. Reliable and hasn't given us any problems, once set up and running.

Cons
Setting up is a pain. Telephone and email support are patience-testing. Way too many old-school / antiquated processes and requirements. Made worse by slow customer support. Worldpay really needs to improve in this area - pretty much every other provider out there can get you set up in a matter of hours.

Rating breakdown

Likelihood to recommend: 6/10

Pros
ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good

Cons
customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service

Rating breakdown

Pros
Ease of use and efficiency of return on money to our bank for card usage, since we have no electricity to run other pos systems..

Cons
While the software itself is efficient, the hardware must be charged weekly, even with very little use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We can process without any lag time and we never have any technical difficulties with processing credit cards

Cons
We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner

Rating breakdown

Likelihood to recommend: 9/10

Pros
The software is simple to use, there are no clumsy, separate terminals to deal with. The entire process is web based and can use it right from my laptop or tablet.

Cons
Card reader does not work. Worldpay was supposed to send me a replacement card reader over a year ago, but never did. Must always manually enter each transaction.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Since it's kinda of 'build in' to the Club Automation system, we are happy with it. It's great to have the ability to take Credit Cards for all purchases and services.

Rating breakdown

Likelihood to recommend: 9/10

Pros
IT SEEMS IS EASY TO USE AND FASTER TO DO ALL TRANSACTIONS. NOT COMPLICATED LIKE OTHERS AND EASY TO TRAIN CASHIER ON IT.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is easy to learn the software. The intuitive nature of the selections is very helpful. My anxiety was assuaged away.

Cons
There was some redundancy, however it helped to support the application and effectiveness of the software.

Rating breakdown

Likelihood to recommend: 9/10