Worldpay Reviews

Ease of use and up to date information both payments and statements easy to read.

Not matching up with bank statement, so it takes a while to reconcile

The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.

Worldpay is an easy to use terminal credit card processor.

WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.

Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.

We like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility.

Often fails to connect the wireless card reader. Embarrassing when customer waiting to pay. Also very over priced rental

WorldPay was the recommended payment portal from the new website company so they helped set it up initially.

I could never find any information. WorldPay had a couple of different websites for payment acceptance and reporting and could never find anything. I wasted a lot of time. Also, the fees are ridiculous. The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.

I like how it remembers and stores information. It makes charging cards easier and more efficient overall.

It gets annoying when different people pay for one event or item with different cards. That part gets tricky, especially since there is different information to deal with.

nothing, they were terrible... DO NOT SIGN UP WITH THIS COMPANY!

the charges and service, pretty much everything about them

People working there are friendly and some of them try to help you.

They created 2 accounts for me even so I never asked for 2 and charred for everything double. I'm fighting them sine 2 weeks and had to waste several hours with the customer service there ( it took 3 phone calls until they figured out they created 2 account. Furthermore they changed my plan without asking me or informing me to a more expensive plane.

Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.

Their services is a bit expensive for the small business owners and the turn around time to access your money is also slow.

I can generate reports I need quickly to find the information that is important to running my business.

The software is a bit awkward to get into at first: finding the correct website if it isn't bookmarked, having to jump through a couple of hoops before just getting to the business at hand.

Hi Kelly, Thank you for your positive feedback!