extendedReach Reviews - Pros & Cons, Ratings & more

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extendedReach is a foster care management solution for child placement agencies, designed to help track children, manage foster homes, control agency workloads, generate reports, manage licensing, & more. extendedReach can also support residential & group homes, shelter care & adoption, & refugees.

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I like the user friendliness, & the program layout and ease to navigate. Being able to use from anywhere is a great asset as well.

I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company.

ExtendedReach is easy to navigate, logical, and user friendly. What I like most about this software is that the support and training provided is excellent.

Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with.

The staff is great in helping you to setup the system so it works for your agency. The helpdesk is also useful and answers many questions quickly and accurately.

Its layout is user-friendly and clean, data input is easy and customizable, and customer service is amazing.

Our house parents love that eR is a web based cloud system. The customs form is a must have for agency that enjoy a good bit of technical flexibility and eR offers just that.

User friendly, improves billing capabilities. We are able to use across multiple service lines benefit us greatly.

Overall I have had a good experience with KaleidaCare Solutions.

Pros: Customization, Quick Quality Support, Very Cost Effective, Consistent Improvements. Ease of use for staff with limited computer experience.

Compared to other software, Kaleidacare is the most flexible, responsive and cost-effective solution out there.

I can't say there's anything I actually dislike, though.

I have had some problems that customer service has not been able to solve yet.

The software does not seem to be very well suited to behavioral health. Clinicians complain that some documentation disappears.

And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need.

It allows us to document interactions with clients, ensure compliance and bill the appropriate parties timely.

Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. 

Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency. 

Advanced and expansive care management tool 

Kaleidacare Simplicity

Data collection and records management

It is too expensive to get things changed that are simple.  Mandatory birthday- $3000.00

Billing and Documents in one program

HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!

We are proud to recognize KaleidaCare's generous support of the Mogra Children's Rescue Centre in Nairobi Kenya.

My whole experience with Kaleidacare has been a very positive and exciting one.  Back in the spring of 2016, one of the Customer support representative worked for a long time with me in identifying the fit of Kaleidacare with the needs of the orphanage.  It was truly a pleasure to work with her, she was patient, eager to share her knowledge and very supportive in my learning the system.  She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra.

The pass-over to Customer support representative was seamless and her enthusiasm and excitement about the project made the process go very smoothly.  The biggest challenges we had were internet connectivity and power outages due to African storms which made on-line training sessions a challenge, but we did it.  She was very patient and flexible, being respectful of our time and situation.

The implementation process was structured in a logical and methodical order,  working with more than a 10 hour time-zone difference.  Johanna went above and beyond what was expected in the implementation of Kaleidacare; bringing order to the information of more than 290 young souls.

She made the program fun and less intimidating - we could always count on her to quickly get back to us when we had questions.  We very much appreciate having been assigned such a knowledgeable and personable implementation expert especially appreciative are the Mogra crew who are learning the system and will champion it!

The management of Kaleidacare should feel proud of having employees as dedicated and caring as the ones we've worked with!  The biggest assets any company can have is their people and it looks like Kaleidacare is RICH indeed.!



KaleidaCare Solutions7 - A True Blessing

Being able to transition from paper files to electronic health records has been a HUGE benefit to our company, especially when it comes to auditing.  Our outside auditors can review our files remotely, saving them and us on time and travel.
I personally am of an older and less tech savvy age group.  KaleidaCare has been an easy program to use and takes some of my fears of technology away due to it's ease of use.  And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need.  

Even us old-folks can use it successfully

A very intuitive software that does it all!

Our agency has had a great experience with extendedReach.   

Overall, my experience with KaleidaCare Solutions7 has been GREAT!

Great software!

I have always had a great experience using the software and working with their staff.  

I track everything being done within my fourteen office agency around the State of Texas using this software.  I can do this from anywhere - I've done it from the beach in Hawaii.  I love eR.  

Pick extendedReach over all of the others

Great customer support.  Your staff are very approachable, and willing to discuss ways we can use Kaliedacare more effectively.  Have had several productive discussions resulting in custom programs being developed for our use.

A Valuable Electronic Asset

It has made my job 10x easier. System support is always responsive and helpful. I really enjoy using this product. 

Easy to use

Time saving for my case managers.  Ability to work from anywhere.  Greater work flexibility for everyone that uses the software.

Kaleidacare has improved our case management services to our clients.

Staff is amazing, dependable, responsive, caring and efficient. eR makes case managment manageable and makes reporting on outcomes fun, because there are so many tools and resources through eR to do so. 
I love that eR is open to feedback and has a system in place to evaluate feedback and respond timely to recommendations for improvements. 

Extended Reach Review

There are so many new releases ( at least once if not twice a month) and it is hard to keep up with all the changes and implement them with our staff, we have been with KC for many years and it feels like we are not using the system to its full potential because of this. 

Review of Solution 7 software system

Since purchasing solutions 7, it has become so much easier to locate documents quickly and to customize forms we need specifically for our program.

Perfect software for foster care programs!

We love extended reach. One of our partner agencies was already using it, and so when our program began we sort of "inherited" it. We really love how it's made the move to electronic record keeping easier. The Support has been first-rate and we couldn't be happier! 

Making our job easier...

Extended Reach is a Company to work with is solving the needs of data management in Mental Health and Social services field. We have it running in five programs today and live in a Pilot Project with the State of Texas. 

Great Project management team We quickly implemented the system in multiple across our organization

Outside of the things that make the system work well, the level of customer service will exceed all of your expectations. From meeting with a sales rep, to building your system and implementing it, and beyond to when you are fully live KaleidaCare takes time to make sure the system meets your needs. They will make sure that any issues you have are addressed quickly. The training that is provided is at the level of the learner and even folks who have never used a system like this will be able to pick it up quickly.

Why KaleidaCare is a great solution

User Friendly

I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic.

Case Management for Busy People

I was new to the system. Once going through the first presentation, I was sold on the product. I have learned so much about the software just by going in and testing it.

extendedReach Reviews

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