Apricot Social Solutions Reviews

The software is flexible, customizable and easy to use. It 100% meets our need for reporting on outcomes for a specific time period and for a clear picture of client engagement. The reports are used to evaluate the effectiveness of services, which informs contracting decisions and the development of services

I'd like to be able to copy forms without having to submit a ticket to Social Solutions. I'd also like to be able to copy a record from one document folder to a different document folder.

How easy it is to customize for our operation. Foundation was built for VOCA reporting.

Training or lack there of. I felt after we got the product it was said 'here it is and go figure it out'. I know we had like 8 - 10 hours of help at the start however that is not near enough time to learn about functionality and how one thing for one program/funder will impact the processes or reporting we need for another program/funder. I'd recommend you include at least do one or both of the following in the initial contract: 1) 1 year of ASC support to the initial contract and/or 2) include 2 - 4 seats of the boot camp. We aren't a large organization and additional support is costly so we had to pray we had staff turnover or foundation grants to help us pay for the additional help. That's not a very good feeling to have.

Finally got us digital so we could collect data more accurately and efficiently. Some of the straightforward data entry features aren't as difficult to navigate.

The ability to customize the software to our needs is seriously lacking. The interface and functionality are clunky and not at all intuitive. Reports that should be relatively simple to generate are overly complicated. We've had to rely on extended help from the programmers which means spending even more. We regularly experience glitches for no reason.

The case management feature is what our company uses daily. It is easy as an Administrator to create forms, and track and pull reports for analysis.

I cannot think of anything that our company does not like about Apricot.

Ease of entry, tracking of those entries and reporting on that data. Our Chief IT was able to answer all our needs, and then some, and continues to adjust the program as we have grown and moved forward. Our only issue is with the data collection from the property management companies we provide services for and their willingness to share their data!!

Maybe it's the ease and flexibility of it, which is good and bad, the good above is also a bad because we have added and added and now, we need to pare it down as it's become b=very confusing to our new users. That's on us though not the program!

The software has many features and options. There are endless options on how to set it up and how to pull reports.

Since everything is customizable, nothing is standard. It takes many hours to set up a report, or really to set up anything. The sales people are extremely pushy to buy and buy more but of no help when looking for actual information. Once a report is created, there is no way to share that report with partner agencies. We have many partners who need the same report out of their system, but we cannot create a template that they can use. Everything is starting from zero.

The ability to customize forms and fields to capture information in the exact way it is needed for reporting.

Record searching could be more intuitive, able to find partial or similar names, etc.

The business is really benefitting from the automation that has been achieved by transitioning from a completely paper-based process.

Many of the features that their sales team indicated were included in the software is functionality that doesn't even exist in the product. Make sure you have them demonstrate in detail any of the business requirements that you have. Recommended a scripted demo with your data and your expectations to ensure you know what you are getting.

We are the administrators and can add reports as needed.

At the time it was the best product we reviewed . As we were getting started another product came to the forefront, many of the non profits in our area using Apricot got out of their contracts and changed to the product. We had a long contract and could not buy out of it. the price of the other product was better and had more features.

The ability to run customizable reports and create unique forms with relative ease.

Apricot hasn't evolved at the same pace of the industry but once you are bought in it's difficult to move on to another software provider.

I liked customizable client assessments and profile storage, and it was fairly easy to use.

The price! Unfortunately covid hit and we could not afford to implement this after our free trial

Customized features, Adequate case management

Poor customer service experience/ Lack of communication

Customer service is very responsive (in comparison to billing and account management). We've been happy with the responsiveness of the customer service team.

The primary cons are around how billing and our account manager has interacted with us. They are not responsive - it has greatly delayed our team.

Apricot provides the Merced Rescue Mission with a data base that helps us track the progress and outcomes of every participant in our variety of programs. Apricot also tracks our donor giving. Apricot is a flexible system that meets all our needs for compliance and also is HIPPA compliant.

Apricot is an extremely versatile system and we find no negatives.

Access to customized data reports for presentation to Board of Directors and Donors

My Data Management Specialist is concerned about the multiple changes in tech support

Customer Service is excellent through Manage services. They are always willing to make my problem so much better.

I wish I was told from the start that you have to buy the WHOLE package with managed services and Platinum package in order to have the best case management and experience.

The best feature of Apricot is the reporting. It is decently easy to build and run specific reports. A report can be created for just about all of your needs.

Because we did not build our program from scratch, there are some things that we cannot change.

The customer support. If there was an issue they would help.

It was bad about not saving material and you had to put the same information in multiple times. It would freeze up a lot. There was issues with information that was sent from other software as well.

It gives reports of all services rendered to the population we service. It a convenient was to keep track of all of the files. We can go paperless.

Only the administrator is allowed to see everything beyond the page being worked on. More than one user should be allowed to see everything.

Very thorough product with a great deal amount of functions. We have an online school and need to capture a lot of data for the students that enroll. The type of school we have demands we have constant interaction with them. This is tool has allowed us to create customized forms to enroll and track to our needs. We can also have online enrollments automatically create records we have embed into our website. Their library of information is extremely helpful and valuable. Also you can purchase an import tool to allow you to import from your present data into Apricot.

It's very robust and requires learning but not as difficult as Salesforce which is why we chose this. However, be prepared to take time to learn and take advantage of live chats with customer support.

Although I haven’t had the chance to try out all that many products focused on non-profits exlcusively, I would have to say this one is my favorite. It is customizable and includes so many different features that it can truly be your all in one non-profit management software.

The initial setup and learning process required in order to get into a good rythmn and efficiently use all features is pretty long and time consuming but worth it in the end.

No pros were added to this review

No cons were added to this review

This software is an easy to understand and is a great help in order to track and input the individuals and groups you serve. It is easy to input individuals information and look up the information stored in the future.

Apricot is a software we have mainly used for tracking those we served and volunteers. We have not found the software to be an easy software to use for donors or tracking of finances.

Ease of Form Customization Reporting Look and Feel Customer Service is amazing Chat Help informative and available Value for Cost

No Mass Emailing Capability Data Upload Capability Charge is for the Duration of Contract. You cannot turn on and off Training is all online / self taught unless you pay

Not much except for the funding aspect. I like the ease of creating reports.

Not knowing where we are with issues that are in development for fixing problems.