ABELDent Reviews

Abledent CS allows me to work from wherever I have a internet connection. The ability to communicate with patients electronically is a total game changer for our office. I am able to work anytime I want. Charting is well laid out and works very well. Icons are well labeled and easy to find.

Not really. We really Like the software.

Thank you so much for sharing your positive experience with us! We appreciate your feedback on our software. We are so happy to hear patient communication has been such a game-changer for your office! We are also glad that you find our charting navigation and icons in our software easy to identify and use. We hope to continue to provide your office with helpful updates that keep helping your office prosper.

This product is user friendly , it is ideal to go for paper less . Software can store all relevant information of the patients. Easy to generate All kind of Reports, referrals to specialists , patients reminders, etc. The training given was amazing.Our trainer [SENSITIVE CONTENT] did a amazing job. She is very knowledgeable, encouraging and really helpful trainer. She is always there when ever we need support.

After sending the claims to insurance , sometimes the amount is sitting under the patient balance not under the insurance. Sometimes sitting wrong amount under insurance or patient balance. That make me to do one or few transactions before entering the payment. As I heard from Abel dent support,They are fixing that problem in the new version .

Thank you for leaving such an in-depth review! We are so happy to hear that your office has benefited from our various paperless features. We hope to continue to provide your team with simplified workflows to make managing patient appointments, charting, and treatment planning even more effortlessly. Feel free to reach out to us if your office needs any assistance with updating your program, or if you have any issues that we can continue to assist you with.

ease of use, good support staff, somewhat of good upgrades

updates that take away good features and new features that take longer steps

Thank you for leaving your honest feedback of our software. We apologize for any delay you may have experienced with our support team. We have recently upgraded to Canada's #1 phone system, and we are continually trying to improve our processes to minimize wait times for support. We are also continually improving upon our software's features to better promote your practice's productivity. If you require any help with learning to use the new features to their best capabilities, please feel free to contact us for tips and training.

Installation was seamless. Tutorials and education provided was easy to follow. In house training the best! Support always helpful and available.

Needs more information on the business end for accounting. Daily Summarized Totals need to break down as previous programs did. Grand Totals of patients accounts not available in financials.

Thank you for reviewing our dental software! We appreciate your long-time loyalty to our product and patience in letting us evolve into the all in one practice management dental software solution we are today. We are pleased that our modern version, ABELDent LS+, has been so easy to learn for your whole team. We look forward to continuing to provide you with top-notch educational content as well as unmatched live answer support. Regarding the accounting aspect, this is great feedback. If possible could we have one of our trainers reach out to you, or you are welcome to contact us. We would like to review these requirements with you and see if there is any insight we can provide to you with future updates.

Software has been specifically designed for dental practices and the training and support has been excellent and very timely.

Occasionally issues have arisen after an update has been installed that have taken a while for the AbelDent to resolve. The issues never stopped our business from being able to operate. Once reported to AbelDent follow up was immediate and a resolution followed shortly thereafter.

Dear Ken: Thanks for taking the time to provide feedback on your experience using ABELDent. We are glad to see the software is meeting your needs and you have had positive experiences with our training and support teams. Our goal when providing updates is to improve existing features as well as provide new functionality but as you have pointed out, sometimes issues arrive glad we were able to resolve them to your satisfaction in a timely fashion.

The software is user friendly and the help menu is easy to navigate to find the information that you are looking for. The reports can be customized to bring up the exact information you are looking for from the program to fit your office requirements. The schedule is easy to customize and adding codes and changing colours is straight forward and extremely simple. Their website is great and easy to find what you are looking for. The tutorials are very helpful.

It would be nice to have more flexibility in changing the way the statements look and not be restricted to a certain number of characters in some areas. To be able to load a custom medical history would also be great as well to have a way to check contraindications with a patients medications.

It is very user friendly and most tasks are very intuitive and require minimal effort to complete. We keep track of our proposed treatments in a very convenient manner by creating contacts that facilitate the job of the secretary when the time comes to schedule appointments.

As an office located in Quebec, the fact that it no longer provides french customer care and it cannot send claims to RAMQ directly... things that i think are going to be finally fixed very soon

Your positive feedback validates that we are on the right track and it encourages us to continue providing great system features and customer support. Unfortunately, we are no longer able to provide French customer care but we do continue to provide English language software that includes support for Quebec-specific features. In 2018 RAMQ implemented a new version of their claims system. We are now certified to support that new system, and we are in the final stages of preparing a new update for release that will support this capability.

I firmly believe that the training for this product was what allowed us to be able to able to take advantage of all the great feature this program has to offer. This company has an amazing team who is there for thier clients. Abledent CS has helped us advance our services and patient experience and have great features to assist in keeping up with COVID-19 protocols.

We have had a few glitches along the way but all have been resolved in a timely manner.

Thank you for your kind and in-depth review of our software. We are happy that our team has met your needs and helped you make the most of our software! We are also pleased to hear that ABELDent CS is helping you advance your services and patient experiences. Our ongoing updates prioritize the health and safety of your team and your patients. We are focused on providing you with COVID-19 documentation and resources to make interactions with your patients safer and more comfortable. We hope you continue to enjoy ABELDent CS, and look forward to providing you with future updates!

The single most important thing to any dental office is a full schedule. The automated messages by email and text are a huge time saver for the admin staff to confirm upcoming appointments and an amazing way to communicate with patients quickly and effectively.

The only thing we have noticed is that the planned worked doesn't get updated on the odontogram.

Thank you for reviewing our dental software. We are pleased that our support team has been so quick to help you and meet your needs promptly. We are happy that your team utilizes our time-saving patient communication features! Our new updates will continue to bring improved performance and capabilities to make practice management even easier for your team. Regarding your comment on planned treatment showing in the patient's odontogram, we invite you to reach out to us so we can take a look. Please call us at 1-800-267-2235 and press 2 to speak to us about this, we look forward to hearing from you! Thanks again for reviewing our software!

Booking appointments and moving appts, ease of sending insurance claim forms via edi, easy to understand tabs to navigate through the software. The trainer Neetu is outstanding. She responds immediately to our needs. Very personable.

The financial tab…often need to contact Abeldent to adjust accounting (this comment is from another AR staff person). Wait time is 40 minutes on hold during the day. Eastern time hours in a pacific time zone can get complicated.

Thanks for giving us detailed feedback on our software! We appreciate your in-depth review of our product. We are happy your office benefits from ABELDent's simple navigation and insurance claims setup. We are also glad to hear that Neetu has been providing outstanding support to you and your team! We apologize for the long wait-time you experienced, as we are always striving to reduce wait times. We want to continually ensure that providing timely support is at the top of our minds, and in the future, we are hopeful we can assist you much quicker.

I find Abeldent to be very user friendly. Navigating around the software using one finger to locate different aspects of a patients chart is amazing. Their support team is absolutely top notch, always answering calls promptly, very helpful and courteous.

New Voice Activation would help with charting. Having more information about a patient at one time (but I believe this is in the Advantage version) Some of the text boxes only holds a certain number of characters therefore some info needs to be abbreviated and this can be time consuming when training new staff.

Thanks for the positive review and continued support. We do have plans to offer voice activated charting, starting with Perio. ABELDent Cloud Server version features a Patient Dashboard which compiles the most requested patient information for viewing on one screen. Special note fields have been added as well that expand significantly the number of characters that can be added in the fields.

We have been implementing AbelDent for over 10 Years for our clients. The ease of administering and the knowledge of the support staff is by far the best experience when comparing other practice management software.

No cons to talk about really. They offer 24x7 support!

Thank you for your glowing review! We are pleased that you have received all of the help you need in setting up ABELDent, and we are happy that you have found ABELDent to be the easiest practice management software to implement. We are looking forward to providing you and your clients with simplistic, all in one dental software for easy set-up and ongoing use.

I have been using AbelDent software in my dental practice since 1989. The software is very stable and reliable. I rarely if ever need help with the software . Over 30+ years, as the profession has changed, I have updated my Abel system every 10 years.

I dislike the Abel Logo, only because I can't submit this survey without an answer in this field

Dear Dr. Seltzer: Thank you for taking the time out of your busy day to provide feedback on your experience using ABELDent. We are glad to see that the updates you have implemented over the years continue to meet your needs.

The software is user friendly and always has training and support at our finger tips to answer any questions we have

There is nothing that i do not like about the software currently we are unable to use ABELDent at its full potential due to restrictions in our area for internet and i would like to be able to use the FULL ABELDent other than that no complaints.

Thank you for leaving us such a great review! We are happy that you and your team have found reaching our training and support resources easy. We are also glad to hear that you find our software user-friendly! We appreciate your kind words, and hope to continue to provide you with all the help and resources your office needs.

This product is easy to use, the training materials provided are easy to follow, and when in need support is available with little wait time. [SENSITIVE CONTENT] our rep has been especially great and has always provided us exactly what we need to better our operations. She is incredibly kind, patient, and knowledgeable.

There are no cons at this time I would like to address for this software.

Thank you for your kind and honest feedback of our software! We are pleased to hear that you have found our software easy to use, and our training guides easy to follow. We are happy to have provided you with a great experience thus far, and we look forward to continually supporting you in practice management!

Extremely stable reliable software, no real problems over the years

slow to adapt newer technologies, had to use a third party software as the feature brought forward by abledent did not have proper functionality.

Thank you for taking the time out of your busy day to provide feedback on your experience using ABELDent and for your support over the years. We are glad to see that the recent improvements made to ABELDent now better meet your needs so you no longer require your third party software.

Centralized client records. Ability to generate customized reports

Functionality could be a bit more intuitive. Feels a bit old

Thank you for your honest feedback on our dental software. We are glad that you are utilizing our customized reporting feature. We appreciate your review, and we hope to continue to provide your practice with useful tools for optimal practice management. If you feel like your current ABELDent system is a little old, we encourage you to update to ABELDent CS (Cloud Server) or LS+ (Local Server) for our most modern solution. If you are interested, please reach out to us! Our priority is your experience and your practice's success.

Easy to learn use.............................................................................................................................................

Reporting isn't intuitive - not many 'one touch' reports

Thank you for your review of our software! We are happy to hear that you find our software easy to learn and easy to use for your office. We are sorry to hear you do not find our reporting intuitive. We would like to help you use your ABELDent software to its full potential. Feel free to call us at 1-800-267-2235 any time so we can improve your reporting experience.

Ease of SetupEasy Maintenance for ITIntuitive Interface

Can't really think of anything that I am unhappy with

Thank you for reviewing ABELDent dental software! Our team appreciates your kind recommendation. We look forward to continuing to provide simple solutions for easy implementation and ongoing practice management use. Thank you for working alongside us!

The software is very user friendly and easy to train new staff to use the software.

I like everything about this software, We recently transitioned for LS to LS+ and it went well

Thank you for reviewing our dental software! We are pleased that your team has utilized ABELDent's user-friendly features and easy-to-learn workflows. Thank you for choosing our all-in-one software for your practice management. We look forward to continuing to provide you with time-saving updates and improvements!

This product is easy to use and fully integrates with our digital software. The help index is very useful. I would highly recommend Abel-dent to old and new Dental Offices.

I feel confident in this company and this product without any reservations.

We appreciate your kind words and glowing review of our dental software! We are thrilled to hear that ABELDent has been meeting your office's needs for nearly 30 years. Thank you for taking the time out of your day to review ABELDent.

The most user friendly software I have worked with.

Cost can always be lower but you get what you pay for and it is worth every dollar spent.

We appreciate your review of our software! We regularly update our products to make sure users have an easy time navigating the software. Thank you for your time in writing this review, and thank you for using ABELDent in your practice!

Easy to use and learn it's functions, if not the support team is always there to help!.

I can't think of anything right now, I will need to start a list.

Thank you for reviewing our practice management software! We are glad that your team has found ABELDent easy to learn and use. Please continue reaching out to our support team if you ever need our help with anything!

Reporting, ease of use, insurance set up, and all paperless features.

Would like cross over appointments (patient who has DDS and HYG appt in same day) to flash or highlight both appts when clicked on. Same for linked family members with appts in same day.

The requested feature has been considered and will appear in a future version of ABELDent

That it is for the most part easy to use and to teach new staff

I wish the financial screen was more clear

We want to thank you for taking the time to review ABELDent. We are happy to hear that your team enjoys how easy it is to learn and use our software. If you ever need support on optimizing your display for your financial area, please give us a call at 1-800-267-2235. We would be happy to assist you in making the best use of ABELDent in your practice!