MatrixCare Home Health & Hospice vs ECP

Fusion

Carepatron

Alleva

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Lead

Chatting with Support - As long as they are available (they are not always available though).

Project Manager

Their support is one of the best in the industry making them easy to work with and quick to resolve any issues.

MatrixCare helps you balance efficiency and compassion for the best care. And today, our comprehensive point-of-care app is the software of choice for professional hospice and palliative care organizations. We provide an diversified suite of solutions that can grow with you.

Appointment Management

Assessment Management

Audit Management

Bereavement Management

Billing & Invoicing

Care Plan Management

Charting

Claims Management

Client Management

Compliance Management

Customizable Reports

Electronic Signature

EMR/EHR

HIPAA Compliant

Insurance Management

Medication History

Mobile Access

Patient Intake

Patient Records Management

Payroll Management

Physician Portal

Quality Assurance

Real-Time Reporting

Reminders

Revenue Management

Scheduling

Third-Party Integrations

Time Tracking by Client

Volunteer Management

Workflow Management

MatrixCare Home Health & Hospice

Web-based

iPhone

iPad

Android

WellSky Home Health

Axxess Home Health

Skilled Nursing Core Platform

AestheticsPro

ezyVet

Basic

It’s genuinely the best charting system I’ve used—intuitive, organized, and designed in a way that supports clinicians rather than slowing them down.

The software is intuitive, reliable, and makes clinical documentation feel streamlined rather than overwhelming.

Assistant

I've gotten tired of one program doing one type of task very well but being limited when it comes to other functions.

Administrator

There are too many toggle options to get from one screen to another

You do not have to transfer files back and forth using a third party billing software.  

There are quite a few things that we are not able to change to customize for our agency.  

Software has it's own billing module within the same program.

Marketing & Sales Support Assistant 

You can view the electronic health record easily for each patient. Once you chart on something, the red outline that indicates that it's due goes away.

RNAC

this system is very not user friendly makes extra work time to complete tasks.

Matrix is not the best software to document positioning, which is why many facilities will create their own paper charts.

Hospice  Administrative RN

Skilled Nursing documentation: The areas of documentation in the Visit Type - Revisit, Assessment - Hospice Follow-up Visit, Service Code - RN Routine Visit over lap with the same information in the

Administrative Director

For some evaluations, there are questions not meant for the specific discipline making it long for all therapists to complete.

overall poor i would suggest PCC always as this is the most popular and user friendly EMR.

Ease of navigation with documentation designed for point of service documentation .

With each new added feature there comes an associated cost.

Financial Accountant

Each products integrates well with each other.

All of MatrixCare's products are layed out nicely & user-friendly.  

Solutions Administrator

The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us.

Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer.

Revenue Cycle Manager

general slowness and bugginess, a  lot of stuck gets stuck in validation hold and supports takes days to weeks to respond to tickets

I love the ease of putting in orders, free text progress notes and the color coded EMAR tabs.

The technical support team is amazing and responds almost immediately.

Our experience has been so amazing and we really love [SENSITIVE CONTENT] and all the support and help she has provided to us.

nice selection of reports/great account manager

User Interface

Ease of Use

Customer Support

Documentation

Patient and Clinician Interaction

Time Consuming Processes

Billing

Agency Fit

Among reviewers who comment on MatrixCare Home Health & Hospice's charting, 86% feel positive. Users say it streamlines patient record access, supports real-time documentation, and improves care coordination. They appreciate mobile device integration and intuitive prompts. However, they report occasional technical issues, slow navigation, and limited inpatient functionality.

Integrations

Small Business

Large Enterprises

Mid-size Business

ResMed

EHR for Senior Living

PointClickCare's EHR for Senior Living is a cloud-based platform that supports person-centered, coordinated care from independent living to assisted living and memory care.


Eldermark

Eldermark’s comprehensive software is built for the business of senior living. By layering actionable analytics across one centralized software suite, you can increase revenue, enhance care, simplify work, and create more meaningful resident outcomes.

Therap

Therap's comprehensive and HIPAA-compliant software is used in human services settings for documentation, reporting, EVV and billing.

Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs.

Overall, the system performs well and offers helpful customization options. While there is still room for improvement, the customer support team remains responsive, knowledgeable, and consistently helpful.

Resident Care Director

Other than regular daily use, I had to email support for a password issue and the support person [sensitive content hidden], responded very promptly with easy to understand instructions.

ECP is the all-in-one platform purpose-built for assisted living communities. It connects eMAR, EHR, CRM, Move-Ins, Billing, and Insights in one system built on a single resident record. Trusted by 8,500+ communities across all 50 states. 100% US-based support.

Access Controls/Permissions

Activity Dashboard

Activity Planning

Activity Tracking

Admissions Management

Alerts/Escalation

Alerts/Notifications

Calendar Management

Campaign Management

Clinical Care

CNA Tracking

Communication Management

Compliance Tracking

Contact Database

Contact Management

Customer Database

Customizable Forms

Customizable Templates

Data Import/Export

Documentation Management

Document Management

Document Storage

Electronic Payments

Email Marketing

Employee Management

E-Prescribing

Event/Activities Planning

Forecasting

For Home Care Providers

For Long Term Care

For Medical Purposes

Geriatric Care

Home Health Care Management

Incident Management

Interaction Tracking

Invoice History

Invoice Management

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Meal/Nutrition Management

Medical Billing

Medical History Records

Medical Management

Medication Database

Medication Management

Monitoring

Nursing Forms Tracking

Opportunity Management

Patient Communications

Patient Management

Pipeline Management

Point of Care System

Records Management

Referral Tracking

Reporting/Analytics

Reporting & Statistics

Sales Reports

Search/Filter

Spend Management

Staff Management

Status Tracking

Task Management

Task Progress Tracking

Task Scheduling

Transaction Management

User Management

Work Order Management

Windows

Owner

Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things

Divisional Director of Care

The platform makes it easy for staff to document resident care, complete charting, and add progress notes efficiently, which helps support both compliance and continuity of care for our residents.

Vice Presidnet of Resident Care

Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes.

Marketing and Business Development

The ability to work together with clinical, CRM and Carefeed and automate many parts, also the assessment to fill in the care plan.

From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact.

This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement.

Assisted Living Aide

The ability to personalize tasks, meds, and aide duties per patient, and the abilities to assign each task daily, weekly, monthly, and different periodical time slots.

Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use

Sales Director

There are too many fields that need to be completed but don't tell you what form they are for until you pull up each form individually and then update the forms from that place

Administration

Not able to DC orders instead of discontinued orders when the state comes it looks at our audits it does not reflect in system we have to add an alert.

Wellness Center Coordinator

ECP is a fairly easy product for documenting care provided and medications for our residents, so it's easy to teach newer staff how to do so.  

MatrixCare Home Health & Hospice vs ECP Comparison (2026)

MatrixCare Home Health & Hospice

ECP

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives