Carbon Health Pricing, Features, Reviews & Alternatives

Carbon Health

All-in-one, cloud based care management platform for clinics

4.0/5 (4 reviews)

Carbon Health overview

What is Carbon Health?

Carbon Health is a cloud-based healthcare platform that integrates Electronic Health Record (EHR) handling with practice management to provide an all-in-one solution. The system is supported by smartphone and tablet apps available across Android and iOS, with the purpose of connecting outpatient clinics and services to patients. Before visits, Carbon Health enables appointments to be booked and scheduled online, offering website integration through a branded page hosted on or via an embedded scheduling widget on an existing domain. Patients can then request practice visits that suit them through the mobile app, using the device itself to scan insurance cards and verify with broker API in real time to successfully onboard covered patients. Users can go paperless with automated intake and collection of patient medical histories, while a companion kiosk app offers self-service registrations and check-ins within the practice waiting room.

Communication possibilities are enhanced with HIPAA compliant chat messaging built directly into the platform, along with live two-way and billable video calling for virtual, telemedicine consultations. Automatic SMS appointment reminders and push notifications aim to minimize no-shows or cancellations, while additional features go on to support the experience during the visit itself. One-touch check-in with insurance checking, triage, the raising of e-prescriptions, lab requesting and medical imaging are all incorporated, with charting options aided by customizable templates and macros for filling out treatment plans according to common conditions. Subsequent to visit completion, Carbon Health provides billing functionality that automatically extracts CPT/ICD10 insurance codes, processes payment collection and also ensures medical records are securely shared during the ongoing referral process.


Pricing options
Free trial
Value for money
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Business size



United States

Supported languages

Carbon Health screenshot: Online appointment scheduling is provided via a branded practice page, an embeddable widget for existing sites and the mobile appCarbon Health—The Simplest Way to Provide CareCarbon Health screenshot: The companion patient apps for iOS and Android devices allow patients to schedule appointments from mobile phonesCarbon Health screenshot: Patient onboarding is assisted with real time scanning and verification of insurance cardsCarbon Health screenshot: The associated kiosk-based app allows walk-in patients to register, onboard and confirm appointment attendance within the clinic waiting roomCarbon Health screenshot: HIPAA compliant messaging functionality is built into the platform, opening up a secured online mode of communication for patientsCarbon Health screenshot: Offer fully billable video appointments and consultations with the integrated video calling featureCarbon Health screenshot: Payment collection and processing features enable patients to be charged directly through the Carbon Health platformCarbon Health screenshot: The native companion Carbon Health mobile app shown running on the Android platformCarbon Health screenshot: Billing and invoicing features extract CPT and ICD10 insurance codes automatically from charts to bill patients after a visitCarbon Health screenshot: Medical records management supports the sharing of sensitive clinical information when referring patients to specialists and providersCarbon Health screenshot: The native Carbon Health app on iOS enables patients to communicate securely with doctors onlineCarbon Health screenshot: Patients can fill e-prescriptions themselves through the Carbon Health app

Carbon Health user reviews


Very good


Value for money
Ease of use
Customer support
Stephanie U.

Carbon Health's platform is seamless and user friendly as an electronic health record.

Used daily for less than 6 months
Reviewed 2017-10-28
Review Source: Capterra

From a clinical back office standpoint, I feel the triaging process is very intuitive. The tabs of room assignment, HPI, past history and vitals are easily accessible in one area. I like the icon features in the patients' charts to notify the staff of procedures, lab tests, medications, or xrays being ordered. For Direct Urgent Care, Carbon Health has been awesome at placing all of our most frequently used labs, procedures and medications at the top of our list when doing orders. I also like the idea that the patient has more control over their medical record and is given the option to input all their past history prior to being seen in clinic. Overall, I feel the Carbon Health team has been very receptive and responsive in helping cater the EHR to assist Direct Urgent Care needs.

The only minor con that comes to mind is having the schedule automatically refresh when patients make appointments. I know the Carbon Health team has acknowledged this and is currently working on it.

Response from Carbon Health

Thank you so much for your detailed review, Stephanie!

We are glad to hear you enjoy you enjoy the ease-of-use of our platform as well as our patient facing app.

It will only get better from here!

Rating breakdown

Value for money
Ease of use
Customer support

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Sharmin A.

The Carbon platform has significantly increased the efficiency of our clinic workflow!

Used daily for less than 6 months
Reviewed 2017-10-25
Review Source: Capterra

The patient app is a great tool for our patients have better access to us and their records. The app provides a fast and easy way for patients to ask questions directly to their clinician, fill their prescriptions and view their lab results. Our patients love the chat feature! Several of our patients have commented that they were blown away by the ease of communication with their clinician, scheduling appointments and accessing their records. We agree :) On the EHR side, our documentation time has decreased. By using machine learning along with customizable templates and macros, the charting process has become more streamlined and efficient for our practice.

From the patient perspective, following up with a specialist currently requires several steps including obtaining referrals, transferring medical records, checking insurance eligibility, checking appointment availability, etc. The Carbon app will allow patients to do all of the above directly from the app but to do this we need more providers to join the group :)

Response from Carbon Health

Thanks for the fantastic review Sharmin!

Great to have you as a partner, it will only get better as the network grows :)

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Neat patient App. Not enough backbone or structure to be a functional EMR.

Used daily for less than 6 months
Reviewed 2019-01-10
Review Source: Capterra

Patient App is handy. Ability to video chat is convenient.

Scheduling is very unorganized. Actual medical record is very difficult to decipher.

Rating breakdown

Ease of use
Customer support

Likelihood to recommend: 0/10

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Rita K.

Easy to navigate through. Quick turnaround for customer support!

Used daily for less than 6 months
Reviewed 2017-10-25
Review Source: Capterra

Clean look, all the information you need is on one page and you don't have to flip through different windows to find what you need.

Prescribing medications can be a bit confusing. Some of the doses are incorrect and it will not let you proceed unless you pick a package for the medicine, which sometimes has a different amount than what you need.

Response from Carbon Health

Thank you for the review Rita!

We have new upgrades to our ePrescribe feature coming soon, we're excited for the improvements!

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Carbon Health pricing

Pricing options
Free trial
View Pricing Plans

Pricing based on a percentage of collections, at varying rates.

No setup, license, or minimum fees.

Contact Carbon Health for pricing information.

Carbon Health features

Appointment Management
Appointment Scheduling
Billing & Invoicing
Claims Management
HIPAA Compliant
Medical Billing
Patient Records Management
Records Management
Self Service Portal

Activity Dashboard (280 other apps)
Compliance Management (207 other apps)
Document Management (221 other apps)
Reporting & Statistics (284 other apps)
Workflow Management (208 other apps)

Videos and tutorials

Additional information for Carbon Health

Key features of Carbon Health

  • A website and login for stakeholders to access information
  • A website and login where patients can access information such as health care records, treatment plants, etc.
  • Ability to chat online in real time
  • Ability to record, store, update, and retrieve information on grave sites and burials
  • Access the software remotely via mobile devices
  • Access work applications remotely while working from outside the office and/or travelling
  • Alerts/notifications within the system
  • An electronic record of patients, clinical documentation, created and stored digitally
  • An extended application or connectors that enables users to perform additional services with their current set of tools
  • Assemble applications and processes by dragging over and arranging pre-built components
  • Automated alerts to upcoming appointments
  • Automatically generates E/M codes based on information collected during patient charting
  • Book and manage patient appointments and follow-ups
  • Book appointments via calendar
  • Business with more than one location/store
  • Checking eligibility of patients for different insurance claims.
  • Clean up of claims prior to their submission, while validating to determine claims are appropriate and accurate
  • Compliant with HIPAA, which sets standards for sensitive patient data protection
  • Connect with meeting participants remotely over the web
  • Consolidate all patient clinical and billing information in one place
  • Create and manage monetary interactions between parties (i.e. bills and invoices)
  • Create and securely store patient records
  • Create quotes/proposals and maintain a central repository of previous quotes
  • Create, save, and re-purpose formatting
  • Electronic prescribing of a medical prescriptions
  • Enter, store, and transmit orders tests and other services, while the system checks for errors and transmits orders electronically
  • For practices with multiple providers
  • Gateway through which end users can access the system
  • Handle the registration and admission process for existing and new students
  • Make a list of and register attendees for an event
  • Manage billing and payments for a healthcare provider
  • Manage physician availability and schedules
  • Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more.
  • Monitor wait time and abandonment for incoming requests that have not been routed
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Patient tracking throughout the facility, be it a hospital or a smaller healthcare clinic, and patient queue management.
  • Patients can register for appointments in advance online
  • Plan availability and assign specific time slots for tasks and resources
  • Predict future data based on historical data sets
  • Process of checking different types of data for accuracy to avoid errors or inconsistencies
  • Process of submitting and following up on claims with insurance companies
  • Records of patients' medical history
  • Schedule repeating appointments based on a duration of time
  • Schedule, change or cancel appointments
  • Seamlessly integrates with 3rd party websites
  • Send personal messages to clients or attendees
  • Sign a document within the system
  • Supports practices with multiple healthcare professionals
  • Tools that intelligently provide relevant information, at specific times, that could affect patient care (i.e. allergies)
  • Track and manage faculty/staff information and schedules
  • Track and manage the quantity of resources on hand to maintain proper supply
  • Track and monitor patient no-show rates
  • Track and organize on-call shifts
  • Track and organize physician schedules and pertinent information
  • Track and report regulatory data to either internal management or external stakeholders
  • Track order status throughout the fulfillment process
  • Track time worked per client
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Carbon Health is an all-in-one care and practice management platform for healthcare clinics and practices of all types, adding before-visit support for patients including online appointment scheduling, patient onboarding, automated intake, kiosk app availability and secured HIPAA compliant messaging.

Scheduling capabilities can be provided via a branded practice page hosted on the Carbon Health website or embedded into an existing practice website with a special widget, while patients can also place appointment bookings through the companion mobile app.

During a practice visit Carbon Health offers one-touch check-in, triage, template-based charting, e-prescription issuing, lab requesting and results viewing, medical imaging and more.

Billing with automatic insurance code extraction and secured payment collection encourages practices to effectively monetize services after patient care, while the sharing of confidential medical records during further specialist referrals is also promised.

Carbon Health mobile apps are natively available for Android and iOS platforms, allowing remote patient access to live doctor chat with video, same-day appointment scheduling, the viewing of treatment plans or medial records, prescription order tracking and online billing.