CGM eMDs Reviews

I like the most is that it improves the patients' experience with your practice, gives them the confidence that the practice enabled with technology can provide fast, efficient, accurate and compassionate attention. The management technology of medical practice improves relations with the patient, instead of moving away from them. I also like that Solution Series clinical solutions are designed by practicing physicians who recognize that the software must be fast, customizable and intuitive at the point of care.

I like the least is that the form of relationship of the doctor with his patient is not predicted by the software and many of them, we must use technology but with caution.

EMD's is one of the most user friendly EHR systems I have come across. Most new employees can learn the system in just a couple days. The fully customizable chart note templates make it easy to create the note and input information they way you want it. Being able to see current balances on the patients coming into the office allows us to collect those balances timely.

There isn't much I do not like about the system. It seems to have all the functions we require to run our practice.

15 years ago emds was great, ease of use, all features etc....FIFTEEN YEARS AGO!

After been under the emds rock for over 15 years, I decided to check other systems out in the market and to my surprise...there are so many great options. eMD has been the same for all this time. Updates made things worse; simple tasks are taking way more clicks than before. You also have to pay for 3rd party apps to do simple tasks that other EMR systems already are included for much less money.

Can be customized and updated with templates for procedures tailored to individual practices

Poor customer service. Updates are plagued with issues. Issues take forever to get resolved.

In 2011 when we first purchased the software it was an amazing piece of software that fit the needs of our small clinic. The templates were cumbersome to set up but allowed a wide degree of customization which fit our needs as a headache clinic. The charting involved a lot of clicking...but ultimately it produced a very high quality note and performed all of the functions a small clinic would hope for from an emr.

Every single update over the past nine years chipped away at the happiness we initially felt with Emds. Cpt codes stopped loading...old templates no longer worked and were progressively harder to build. Lag time built up in using the software...logging in issues...stability issues...etc...and then mediciines that were entered into the emr started to disappear. E-prescribing stopped working all together....

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I thought that the EHR was pretty good when Aprima was its own entity. While eMD's has not completely botched it up, it looks like this is coming. Aprima academy was a great resource but it is being changed to an eMD's product so I doubt it will be of any use any longer. By the way, it is NOT cloud based! Don't let them tell you it is - that is a lie! Also, they will nickel and dime you to death! Beware!

Aprima was a pretty good software when we signed up five years ago. While customer service was never a strong suit (still is not - may be even worse now), it was user-friendly for the most part. (Although when we signed up we were told it was a cloud-based system and it definitely IS NOT! We were using all functions of the system including the RCM/PM system. Since the eMD's takeover, that part...

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I do not like this software, its slow customer service is a joke

The customer service is a joke. I have tickets that have been opened for several months and no one ever gets back to me. They have no communication on their end so many hands in the pot and no one resolves any issues. They never try to help you right now and only create tickets that they pretty much ignore.

The chart has grown on me like a wart on my nose.

They really don't care about this product. It shows in the patchy software and costumer care. They are like the harvest transplant team taking one organ at a time until they get to they heart. I guess that makes our office brain dead.

Some of the trainers were very pleaseant

We have been having to process our claims directly because the claims were not being properly submitted. Even after all this time, the problem is still NOT fixed.

The patient information was easy to access. It was compatible with Phreesia

The charting was so many clicks for the doctors

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PM component Cut my billing time down 70% with AR improvement of 50% within a few months(over my prior EMR/PM system) Very versatile product Some English Natural language capability. Fairly smooth click to click. Things might take many clicks but they pop up quickly and smoothly while charting My notes look professional and thorough and take seconds for 99212 and <5 minutes for a 99203...

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When everything can become structured data, setup can take time--many months, maybe even a year but there is enough premade data to keep the development process minimally painful. No spell check in drop down menus to prevent foolish errors Jack of all trades master of none, until you develop your system to your liking. Crashes (but Minimal if you stop the use of Micorwave in the office while...

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E-Mds is the most user friendly Practice Management software I've ever used. On the posting tab, it's so easy to see an overview of the account and each individual invoice without having to navigate to different pages. The reports are pretty good, as well, but the crystal reports can be a little hard to maneuver, especially if you are working in a billing service database.

The collections module is my least favorite thing about E-mds. It only has the option for invoice based collections and some of our practices are specialists who see patients frequently. The lists can get pretty long. Customer support is not the best I've ever dealt with either. I think they are getting better at response time, but the answers to my "can we do this" questions are usually "no".

No pros were added to this review

No cons were added to this review

This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs.

The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.

I cannot think of anything that stands out.

Reporting capability is limited in spite of looking like there are lots of available reports. The process of converting the reports to Excel is useless. So many merged cells that it takes hours to reformat for data filter or pivot tables.

I used this software at my first job out of college. It was easy to learn and even if you did make an error most of the time it was easy for you to fix the problem yourself. I don't ever remeber having to ever calling tech support because it was so user friendly.

The main thing that sticks out the most to me is that the billing portion I used was all black and white. I think it could have been more beneficial if you could had color that was added to it. Or even added a post it to the account instead of having to click on the note section.

The system is ok when its working correctly

Very Very POOR customer service. Continuously running slow, freezing and disconnecting. We have been using Emds for 6 years and have regretted the move ever since day 1. They lie to you to get you on board and the hidden costs are ridiculous. We have finally decided to move away from emds. If you sign on with them, you too will regret it. Their customer service has to be one of the worst in the industry. You have to submit a ticket and it usually takes 2-3 weeks to get a reply.

I've been using EMD for about 6 yrs. It was not so bad in 2012. The best thing about EMD is that I wont have to use it after I'm done getting set up with another company's EHR.

They refuse to fix any of the issues. The program randomly removes the medication from the active med. list. Sometimes meds cannot be printed and if controlled can't be sent electronically either. The IT "support" will often lie to you when calling about an issue. Every update causes the program to crash.

Absolutely nothing. The company is going to move to a different EMR

No training, significant problems getting at work, significant problems with features that do not work, inability to get help.

Used to be great product, but focus seems to be different under this company.

Customer service was far below what I am used with the old company

Betsy sales Rep- It's not her fault she has to handle everything

Administration, building schedules, patient charts, Prescriptions, reporting. We do not use the billing portion thank goodness. Calling service is a joke. I waited over 2 months for them to add a provider to my group and I continually called, sent emails, logged cases. I had to wait almost 4 months for them to install the new patient portal named UPDOX after they upgraded to 9.1 and didn't realize the old patient portal would not work anymore. It is difficult to get them to do anything in a timely manner.

I have not been able to send secondary claims for over a month... and EMD's are of no help! I will have to print the claims and submit them manually

I have not been able to send secondary claims for over a month... and EMD's are of no help! I will have to print the claims and submit them manually

I can access from my iPad . Not much else positive to say

This is easily the MOST stressful part of my job. EMDs is chalked full of errors, moves in a cogwheel fashion. I spend a substantial amount of time staring at me screen waiting for system to respond. This system goes down on a regular basis with no solutions in sight! I would never recommend this EHR system to ANY practice. Looking to switch to another system.

I really like that I can go to e-MDs chart to schedule my doctor appointments. It's quick and easy and I don't have to talk to anyone on the phone. I also really like that I can see my own lab test results and that I have access to all my vaccinations.

The software does not update easily so most of the time it is not current. Sometimes the vaccinations are not updated like it should. For example if I took a flu shot and not requiring to go to the primary doctor to do so, the e-MDs chart does not update until I see my primary doctor.