Generations Homecare System Pricing, Features, Reviews & Alternatives

Generations Homecare System

Homecare app for scheduling, visit verification and more

4.28/5 (18 reviews)

Generations Homecare System overview

What is Generations Homecare System?

The free mobile app for care teams by Generations Homecare System is a top-rated, HIPAA compliant app for homecare agencies around the world. The mobile app is available in English and Spanish.

Generations Homecare System is a cloud-based solution designed to help Medicaid and private duty homecare agencies automate processes related to billing, payroll, scheduling, Electronic Visit Verification and more.

Key features of Generations Homecare System include care plan management, client management, scheduling, visit verification, field communication, payroll management, electronic signature capture, and time/task reporting. Data is directly exported to QuickBooks or existing clearing houses, which allows users to track approved service hours, holiday pay, overtime, and more, in order to streamline billing processes. It comes with a calendar functionality, which enables care teams to view confirmed shifts in real-time and update schedules based on individual requirements.

Generations Homecare System lets homecare providers receive updates about changing client conditions and missed visits via HIPAA-compliant messaging. Users can also generate custom reports on the system to facilitate decision making, delivery of homecare services and to improve client health outcomes.
www.idb-sys.com

Pricing

Starting from
$300/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, Spanish
Generations Homecare System screenshot: Generations Homecare System receipt screenshotGenerations Homecare System screenshot: Generations Homecare System dashboardGenerations Homecare System screenshot: Generations Homecare System schedules

Generations Homecare System user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  4.6
  4.1
Anonymous

Streamline your scheduling

Used daily for 6-12 months
Reviewed 2019-04-17
Review Source: Capterra

Pros
Generations has helped us streamline on scheduling of our nonmedical homecare aides. The software is easy to use and has artificial intelligence to suggest what caregivers might be available for open clients. It reduces an agency's potential fraud risk because of the telephony (EVV) system. There is an app as well that caregivers can logon to submit notes about their visit. I highly recommend it.

Cons
No real cons. The app can be buggy and will kick you off.

Response from Integrated Database Systems


Thank you so much for the review and great feedback! We really appreciate it and we're glad to hear you're enjoying Generations.

--Team G

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Kacie M.

Returned Customer

Used daily for 1-2 years
Reviewed 2020-09-22
Review Source: Capterra

Overall experience with Generations is amazing. They are always open to suggestions that they can bring to their developers. I am excited to continue to grow my company alongside Generations.

Pros
After using Generations for 2 years, my small business began to rapidly grow and I felt the need to shop for another platform that had more features. After 8 months of using a competitor, Generations now has the capabilities I was needing and I am back and happier than ever. The customer service is without a doubt some of the best in the industry. I am never on hold and my questions or always answered that day. Implementation was seamless and there isn't a lot of backend setup. My field staff is also pleased with the transition as it is very user friendly.

Cons
Some state DOL's mandate accrued sick leave for employees. I currently need to use a separate platform to track accrued hours, I would love to see this built into Generations.

Response from Integrated Database Systems


Thank you for such a thoughtful review, Kacie and congratulations on your business success! We are proud to be your technology partner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kisha b.

Charting on the go!

Used daily for 1-2 years
Reviewed 2021-05-21
Review Source: Capterra

Overall I found this software more convenient and less time consuming than some I have previously used, so thumbs up from me.

Pros
This software is user friendly! Charting and keeping track can be hard, so having a software that is user friendly, makes all the difference.

Cons
Now even tho this software was user friendly, it still could use some updates. Making things more simple, to the point, and easy to be done quickly.

Response from Integrated Database Systems


Hello Kisha, Thank you for taking the time to leave such wonderful feedback. We love that you are finding the app and software user-friendly, especially for your charting needs. We appreciate you! --Team G

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Patricia-Lee B.

Frequently does not work

Used daily for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

Pros
The ease of use when it works, the multitude of access you can have to reports. However, when it is down and you are used to using the different facets of the software it can cause utter chaos in the scheduling, payroll and billing department all at once.

Cons
It frequently does not work. It disconnects from the internet. The telephony does not use the GPS as advertised. The billing is incorrect when it flows over to payroll. We have called numerous times to address this issue and we are told that there is a glitch in the software although they do not compensate for the monthly billing of over $600.00 when i9t is down for a month at a time.

Response from Integrated Database Systems


Hi Patricia-Lee,

Thank you for taking the time to leave us a review. We appreciate the feedback! We are disappointed to hear that you've had a less than exceptional experience with Generations. We will reach out to you directly so that we can learn more and make things better.

Thank you,
Team G

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Margie G.

Create Raving Fans

Used daily for 2+ years
Reviewed 2020-07-10
Review Source: Capterra

We do not have any problems with Generations, anything that has caused us issues in the past have been resolved within 24 hours. We put in enhancement requests and normally they are respected and added in as other customers agree to the changes.

Pros
Ease of Use and the Call Center Central communications tool tops the list in our organization. As clinical care professionals the last thing you want to do is mess with technology, but what Generations brings to the table is so user friendly we can put RN's and LPN's and caregivers in the field often times same day and feel confident they are well equipped.

Cons
It would be nice to have a test database, to see the impact to operations whenever large changes come along, but we have existed a long time without one because Generations has a very comprehensive online video training library and updated documentation that is fast and easy access. In addition their online chat and tech support is high level hands on.

Response from Integrated Database Systems


Hi Margie,

Wow! Thank you for the great feedback and for the 5-star review. We are pleased to hear that you are happy with the system and that our customer support is meeting your needs. Please continue to send us your requests and we will do our best to add them. We are here for you!

Thank you again!

- Team G

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Generations Homecare System pricing

Starting from
$300/month
Pricing options
Subscription
View Pricing Plans

Generations Standard Software and Service Package: $300/month
Generations add-on - Electronic Visit Verification: $25/month

Generations Homecare System features

Activity Dashboard
Billing & Invoicing
Charting
Compliance Management
HIPAA Compliant
Patient Records Management
Reporting & Statistics
Scheduling

Alerts/Notifications (265 other apps)
Appointment Management (337 other apps)
Appointment Scheduling (303 other apps)
Claims Management (277 other apps)
Document Management (237 other apps)
E-Prescribing (220 other apps)
Medical Billing (215 other apps)
Multi-Location (215 other apps)
Records Management (260 other apps)
Reminders (277 other apps)
Self Service Portal (272 other apps)
Workflow Management (217 other apps)

Additional information for Generations Homecare System

Benefits

- Accurate GPS verification: proprietary in-app mapping makes it possible for caregivers to check in for each visit
- Integrated Google Maps for maximum efficiency across the entire care team: Google Maps integration provides turn-by-turn directions and best routes between referral sources
- Accurate billing and payroll: schedules are automatically confirmed via Visit Verification resulting in accurate billing and payroll exports
- Real-time visit verification: accurate visit verification ensures quality of care for your clients and accurate billing and reporting
- The Call Center: conveniently track all communication with clients, caregivers, referral sources and more
- Secure Messaging: a secure in-app communication channel for the entire care team
- HIPAA compliant with top-rated security: security features include touch ID/face ID and automatic logouts
- Caregiver shift request: quickly fill available shifts by allowing caregivers to request shifts via their mobile app
- Electronic signature: caregivers and clients can electronically sign for care delivered on a daily or weekly basis
- Wellness tracking, wound charting, care notes, visit notes and more