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Homecare Homebase vs CareSmartz360 Comparison (2026)

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Homecare Homebase

CareSmartz360

Overview

Homecare Homebase is an integrated, cloud-based software for home-based care which supports scheduling, billing, documentation management, and more.

CareSmartz360 is a HIPAA-compliant, AI-powered home care software built to simplify scheduling, EVV, billing, and caregiver management. Access it anywhere via mobile apps and client portals. With seamless migration, zero-cost onboarding, and real human support, it’s trusted by 1,000+ agencies.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

2.9

Value for money

Ease of use

Features

Customer support

41%

would recommend this app

4.8

191

155

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing.”

Sarah N.

Intake

“It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix".”

Rocky H.

IT Systems Specialist

“I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click.”

Sarah N.

Intake

Pros

“What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform.”

L'Shanna H.

Owner

“It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week.”

Marcus S.

CEO

“The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together.”

Mariah S.

Caregiver

Cons

“I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders.”

Sarah N.

Intake

“It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework.”

Vera J.

Volunteer Coordinator

“IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user. ”

Katy R.

Vice President of Operations

Cons

“Some features do not integrate well with other systems.”

Kim M.

Owner

“Only had basic features and as we grew it became more complicated for scheduling clients and staff”

Baker E.

Operations Director

“I get too many calls from caregivers about not being able to clock in and out as the result of these updates.”

mahin r.

Office Manager