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ICANotes vs BestNotes Comparison
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Good recommendations?
Overview
ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.
BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
155.30
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
55
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
Pros
I use it daily for my job. However, my favorite part about Best Notes is the amazing customer service.
I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price.
As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.
Cons
There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
Cons
As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.
The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.
Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.
Key features
- Total features48
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Charting
- Claims Management
- Client Portal
- Coding Assistance
- Compliance Management
- Compliance Tracking
- Confirmation/Reminders
- Credit Card Processing
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Decision Support
- Digital Signature
- Document Management
- Document Storage
- Document Templates
- Drug Reference Database
- E-Prescribing
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Employee Management
- For Mental/Behavioral Health Practices
- For Psychiatrists
- Forms Management
- HIPAA Compliant
- Handwriting Recognition
- Initial Assessments
- Inpatient/Residential
- Invoice Management
- Meaningful Use Certified
- Medical Billing
- Medication Management
- Multi-Location
- Multi-Provider Practice
- ONC-ATCB Certified
- Order Entry
- Patient Records Management
- Physician Management
- Practice Management
- Progress Reports
- Progress Tracking
- Real Time Reporting
- Records Management
- Referral Tracking
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Scheduling
- Search/Filter
- Self Service Portal
- Single Provider Practice
- Task Scheduling
- Template Management
- Therapy Notes
- Third Party Integrations
- Treatment Planning
- Workflow Management
- Total features62
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Charting
- Claims Management
- Client Portal
- Coding Assistance
- Compliance Management
- Compliance Tracking
- Confirmation/Reminders
- Credit Card Processing
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Decision Support
- Digital Signature
- Document Management
- Document Storage
- Document Templates
- Drug Reference Database
- E-Prescribing
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Employee Management
- For Mental/Behavioral Health Practices
- For Psychiatrists
- Forms Management
- HIPAA Compliant
- Handwriting Recognition
- Initial Assessments
- Inpatient/Residential
- Invoice Management
- Meaningful Use Certified
- Medical Billing
- Medication Management
- Multi-Location
- Multi-Provider Practice
- ONC-ATCB Certified
- Order Entry
- Patient Records Management
- Physician Management
- Practice Management
- Progress Reports
- Progress Tracking
- Real Time Reporting
- Records Management
- Referral Tracking
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Scheduling
- Search/Filter
- Self Service Portal
- Single Provider Practice
- Task Scheduling
- Template Management
- Therapy Notes
- Third Party Integrations
- Treatment Planning
- Workflow Management
Integrations
- Total integrations4
- Birdeye
- Cerner Ambulatory
- Curogram
- Dentrix
- Google Calendar
- Google Maps
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Peerlogic
- Podium
- QuickBooks Online Advanced
- ReminderCall.com
- Review Wave
- Stripe
- Xero
- athenaOne
- eClinicalWorks
- rater8
- Total integrations6
- Birdeye
- Cerner Ambulatory
- Curogram
- Dentrix
- Google Calendar
- Google Maps
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Peerlogic
- Podium
- QuickBooks Online Advanced
- ReminderCall.com
- Review Wave
- Stripe
- Xero
- athenaOne
- eClinicalWorks
- rater8
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