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InsightEMR Logo

EMR and practice management solution

Table of Contents

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InsightEMR - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

InsightEMR overview

What is InsightEMR?

Clinicient’s InsightEMR is a web-based EMR and practice management solution for outpatient rehabilitation practices including PT, OT, SLT, pediatrics, and rehab agencies.

Physical therapy clinics can use InsightEMR for billing services, scheduling, reporting, and clinical documentation. The solution was designed to encompass the needs of a small start-up practice, to large, national organizations throughout North America.

InsightEMR provides front desk staff with the tools they need to successfully manage patient accounts, including patient information collection such as insurance changes and copays. The solution enables users to schedule patients for multiple therapy appointments, even within different locations, and locate available appointments at a glance. Users can also setup email / text reminders, visual cues, and cancellation alerts to keep track of schedules and tasks.

InsightEMR helps the back office staff by improving communication between team members, patients, physicians, and payers. Task lists display urgent issues that need attention and can easily be tracked, while flowsheets let users view and update the progression of treatments. Streamlined communication with referring physicians and a 360 degree view of all patient and billing data, helps users to prevent errors and glitches within documentation.

Key benefits of using InsightEMR

InsightEMR is cloud-based so users can access the system anytime, anywhere. Patient data is protected with bank level security and full HIPAA compliance.

InsightEMR provides electronic medical records that create a paperless environment along with the tools to help increase payments from insurance companies with electronic billing.

The solution’s built-in task management tools include no-show/cancellation tracking and rebooking, as well as missing insurance tracking and alerting.

InsightEMR’s clinical documentation is digital, yet designed to replicate the standard paper forms therapists are familiar with.

Users can benefit from the solution’s automated, system-driven compliance controls and claim scrubbing features that ensure full compliance before submission.

Starting price

50per feature /
per month

Alternatives

with better value for money


Pros & Cons

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Revenue

Accessibility

Therapist

Responsiveness

Glitches

Latency

InsightEMR’s user interface

Ease of use rating:

InsightEMR pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(4)
3-4(47)
5(72)

What do users say about InsightEMR?

Reviewers indicate that InsightEMR is user friendly, with an intuitive interface and efficient workflows for scheduling, documentation, and billing. They appreciate the integrated system, which streamlines practice management and reduces manual work, and find the reporting features helpful for tracking metrics and compliance. Many say it is tailored well for therapy practices and easy for new staff to learn. They value the customization options for documentation and templates.

Users report, however, that customer support can be slow or inconsistent, and some experience frequent software glitches, slow performance, and occasional issues with updates. They mention a learning curve and desire more robust training and faster technical assistance.

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Who uses InsightEMR?

Based on 123 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Medical Practice
Hospital & Health Care
Health, Wellness and Fitness
Financial Services
Others

Use cases

- Not enough reviews
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InsightEMR's key features

Most critical features, based on insights from InsightEMR users:

For physical therapy
SOAP notes
Appointment management
HIPAA compliant

All InsightEMR features

Features rating:

Activity dashboard
Alerts/Notifications
API
Assessment management
Billing & invoicing
Care plan management
Charting
Claims management
Compliance management
Customizable reports
Customizable templates
Document storage
EMR/EHR
Exercise library
Goal setting/tracking
Insurance management
Multi-Location
Patient intake
Patient records management
Patient scheduling
Practice management
Progress notes
Progress reports
Progress tracking
Referral tracking
Reminders
Scheduling
Task scheduling
Treatment planning

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InsightEMR pricing

Value for money rating:

Starting from

50

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about InsightEMR price and value

Value for money rating:

To see what individual users think of InsightEMR's price and value, check out the review snippets below.

“My experience with InsightEMR has been great and fruitful. I like the content , outcome based documentation and ease of adding and deleting required points in the documentation.”
VP

Vyoma P.

PT, Onsite lead

“I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have.”

Verified reviewer

Anonymity request

InsightEMR customer support

What do users say about InsightEMR customer support?

Customer support rating:

We analyzed 34 verified user reviews to identify positive and negative aspects of InsightEMR customer support.

Widely noted by reviewers, customer support has become more responsive and helpful, with quicker follow-up and issue resolution.

A significant portion of users find support staff accessible, knowledgeable, and able to assist with complex regulatory or insurance questions.

A minority of users report slow response times, lack of urgency, and inconsistent communication between support staff.

Support options

Email/help desk
Chat
Phone support

Training options

Webinars
In person
Documentation
Live online

To see what individual users say about InsightEMR's customer support, check out the review snippets below.

“The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call. ”

JB

John B.

Physical Therapist

“I'm new, but the customer service throughout implementation has far exceeded expectations! ”

JM

Jeremy M.

Owner

“There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.”

CM

Catherine M.

PTA & office manager

InsightEMR FAQs

Q. What type of pricing plans does InsightEMR offer?

InsightEMR has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of InsightEMR?

InsightEMR has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does InsightEMR support?

InsightEMR supports the following languages:
English


Q. Does InsightEMR offer an API?

No, InsightEMR does not have an API available.


Q. What level of support does InsightEMR offer?

InsightEMR offers the following support options:
Email/Help Desk, Chat, Phone Support

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