Makes it easy to electronically post payments . Speeds up the process of billing and posting claims
Pros
The speed in which it brings in data. Always easy to see the data and to retrieve information
Use it in medical industry
Cons
There is not much I don't like. Sometimes data comes in late but that is probably due to
vendors not program
Rating breakdown
Likelihood to recommend: 9/10
The reporting feature has helped us to keep track of everything better. Copay collection, no show rates, A/R, etc. Scheduling is incredibly easy. Documenting seems to be picked up easily by any new therapist that joins us and I love how you can tailor it to your needs. Keeping up with important insurance updates/changes is the biggest reason we will stay with Clinicient! While other clinics struggle, we are able to adjust and keep up because of Clinicient!
Pros
Love staying informed with everything; updates are automatic. And issues are fixed in a timely manner.
Cons
Constantly putting in a password - but I get the security side of that.
And that I have to uninstall the program on my receptionist's computer every 3 weeks and reinstall as it gets slower and slower since the last major update. I did contact support about it.
Rating breakdown
Likelihood to recommend: 10/10
The billing functions are a pain and when we call to get assistance, half of the people we speak with either have nothing to add over what we already knew or just say that's how it works and hopefully in the next year it will be improved. Data pushed to Zirmed or pulled from Zirmed frequently incorrect or missing things. Tasks are attached forever to the patient's chart. Errors cannot be corrected. Billing adjustments reflect everything on patient's bills, even when it was an error in Clinicient. FREQUENTLY charges pulled out and pushed to Zirmed are not in Zirmed - WAY too often to be "user error" as has been the ONLY explanation or help we received when we reached out to Customer Service on both Clinicient and Zirmed's departments. We literally have to go into Zirmed once a month and double check any and all DOS that haven't received payment and usually it is due to that error. Sadly, we were not aware this issue was a problem until MANY of our DOS's had been over the three month threshold and had to be written off. We lost a LOT of money in that process.
Pros
The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.
Cons
Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.
Rating breakdown
Likelihood to recommend: 3/10
Great. I recommend Clinicient to all of my colleagues and have a whole new perspecitve on my small business' successes and challenges.
Pros
Clinicient is easy to navigate and personalize to meet our clinic's needs. The front office integration is seamless with documentation and billing and having a personalized executive perspecitve on the metrics has been invaluable. The support staff is responsive and we feel valued as a customer everytime we comminicate a need. Therapists really appreciate the ability to create goals directly from the objective data, and personalize templates to share throughout the clinic. Payment turn around is worlds faster than we were previously experiencing.
Cons
We would love a wait-list feature for scheduling; currently, we use an external link for wait-listing patients.
Rating breakdown
Likelihood to recommend: 10/10
Overall, it has been a positive experience. Working with our account manager on a monthly basis has been most helpful. The monthly management reports are very helpful to a practice owner.
Pros
The EMR system is fully integrated with the billing software. The documentation and billing software are fully integrated, making it more efficient for billing.
Cons
There are times where the system doesn't run smoothly despite having speedy internet connections.
Rating breakdown
Likelihood to recommend: 8/10
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