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Perfect is a web-based home health software which enables home health agencies of all sizes to manage administrative processes such as visit scheduling, billing, and clinical notes online. With features including electronic visit verification, daily insurance eligibility checks, direct insurance billing, and customizable notes, Perfect aims to deliver a comprehensive home health software solution.
Typical customers
Platforms supported
Support options
Training options
Functionality
3.9
/5
75
Total features
35
2 categories
Functionality contenders
Overall Rating
3.9
/5
75
Positive reviews
24
32
11
6
2
Overall rating contenders
Jose X C.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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As Executive Officer of the organization, the software provides me a wealth of corridors to view a wider perspective of the overall affairs of the agency, no matter where I am. The executive dashboard is most certainly an essential tool that I use on a regular basis.
LET ME COUNT THE WAYS: INNOVATION: This software is dauntless in their quest to make the system work better- Everyday APPLICATION: The software provider is extremely generous with customizing the system to accommodate the unique needs of each agency they support- even for small organizations like mine. SEAMLESS TRANSITION: Transfer of data from the previous provider is handled thoroughly by their dedicated transition team- Painless! SUPPORT: The ongoing support you get, is second only to none, & they always do it with pure enthusiasm (you can tell by their demeanor when you talk to them on the phone). And you can always count on them giving you an update of your concern.
There are still links in the system(like any)- but then again they always work relentlessly to rectify it, just don't be timid to call them out. The Eastern US sector can actually benefit from an augmented morning tech support resource.
Christopher T.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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What I like most about the Perfect is that it is very user friendly. You don't have to keep changing screens, everything is right there at your fingertips. I also like that you can customize your clinical notes to make your agency more Medicare compliant! The customer service staff are always available to answer your questions, and they are very friendly, and will take as much time as needed to assist you! From day one Perfect's staff from the administrative staff on down have been nothing but helpful in helping our agency. Additionally, they are always making improvements to their system to make it better. From the money there is no better software you can buy!
I wish that Perfect would hold more seminars on the upcoming changes to the Medicare COP's such as how to prepare for QUAPI, and disaster preparedness manual.
Nathalie P.
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
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It's works esp if you have lots of notes to do, but it's not perfect in my opinion if you want easy but comprehensive documentation.
Most everything is in one page, no tabs to click open to get to different parts of the chart. It doesn't ask for much information, if you don't wanna be bothered with that, I guess.
MMT and ROM values don't populate (in case most values are the same), you have to put in everything one by one. Only option to skip a part is if you want to refer the UE to OT (what if there's no OT service but there's no problem with the UE? you still have to tick 5/5 for each little box...no N/A option to skip all that and still have the UE covered). I've used a different software that populates...
Mark J.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.
The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.
Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.
Katie B.
Hospital & Health Care, 1-10 employees
Used daily for 1-2 years
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Overall I would recommend this company to fellow agencies. The staff are friendly, the software is easy to maneuver, and it has all the features you can ask for for half the price. You won't find a better deal anywhere else.
I like that everything is out in the open. I don't have to hunt around for what I want and if for some reason I can't find exactly what I'm looking for, I can always call their friendly customer service line.
Generally the software gets the job done, however, there has been a few too many times that I had to call in regards to the software crashing/giving me error messages. They are usually fixed within the hour, but nevertheless, it is what I like least about this software.
Q. What type of pricing plans does Perfect offer?
Perfect has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Perfect?
Perfect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Perfect support?
Perfect supports the following languages:
English
Q. Does Perfect support mobile devices?
Perfect supports the following devices:
Android, iPad, iPhone
Q. Does Perfect offer an API?
No, Perfect does not have an API available.
Q. What level of support does Perfect offer?
Perfect offers the following support options:
Email/Help Desk, Phone Support, Chat, 24/7 (Live rep)