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Perfect Pricing, Features, Reviews and Alternatives

Perfect product overview

What is Perfect?

Perfect is a web-based home health software which enables home health agencies of all sizes to manage administrative processes such as visit scheduling, billing, and clinical notes online. With features including electronic visit verification, daily insurance eligibility checks, direct insurance billing, and customizable notes, Perfect aims to deliver a comprehensive home health software solution.

Key benefits of using Perfect

  • Perfect is available as a native mobile app on iOS and Android, affording users the flexibility to access patient information, verify visits and create orders on the move from a smartphone or tablet.

  • Home health staff can communicate and collaborate in real-time using Perfect’s built-in live chat.

  • Users can set up vital sign parameter alerts to inform clinicians automatically when a patient’s vitals shift outside of care plan parameters.

  • Perfect provides users with the tools to manage administrative processes including visit scheduling, billing, eligibility checking, and technical chart auditing online.

  • The physician portal seeks to improve operational efficiency by allowing doctors to review and sign orders and care plans electronically from a central location.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Chat
    24/7 (Live rep)

    Training options

    Webinars
    In Person
    Documentation
    Live Online

    Perfect pricing information

    Value for money

    4.2

    /5

    75

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Perfect features

    Functionality

    3.9

    /5

    75

    Total features

    35

    2 categories

    Most valued features by users

    HIPAA Compliant
    Activity Dashboard
    Billing & Invoicing
    Scheduling
    Patient Records Management
    Alerts/Notifications
    Self Service Portal
    Records Management

    Perfect users reviews

    Overall Rating

    3.9

    /5

    75

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.73/10
    Rating distribution

    5

    4

    3

    2

    1

    24

    32

    11

    6

    2

    Pros
    It is super easy to use and not time consuming like some of the other home health programs I know. I love that I don't have to spend hours documenting with this program.
    This software has a lot of valuable features that can be customized to every users job title/responsibility. One of my favorite and helpful feature of Perfect is the Dashboard.
    Easy to navigate, Customer Service reps are nice. They have been very helpful during our transition.
    Cons
    The TAC for private insurance is a little bit confusing. This software is not working with Mozilla.
    Nothing that's really bothersome. The system does lag sometimes though especially when i used it non stop for a couple of hours.
    It is missing a lot of functionality I've seen in other agency software. It's very hard to navigate.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    THIS IS THE CLOSEST THING YOU CAN GET TO "PERFECT", FOR HOME CARE APPLICATION - REGARDLESS OF SIZE

    Reviewed 5 years ago

    As Executive Officer of the organization, the software provides me a wealth of corridors to view a wider perspective of the overall affairs of the agency, no matter where I am. The executive dashboard is most certainly an essential tool that I use on a regular basis.

    Pros

    LET ME COUNT THE WAYS: INNOVATION: This software is dauntless in their quest to make the system work better- Everyday APPLICATION: The software provider is extremely generous with customizing the system to accommodate the unique needs of each agency they support- even for small organizations like mine. SEAMLESS TRANSITION: Transfer of data from the previous provider is handled thoroughly by their dedicated transition team- Painless! SUPPORT: The ongoing support you get, is second only to none, & they always do it with pure enthusiasm (you can tell by their demeanor when you talk to them on the phone). And you can always count on them giving you an update of your concern.

    Cons

    There are still links in the system(like any)- but then again they always work relentlessly to rectify it, just don't be timid to call them out. The Eastern US sector can actually benefit from an augmented morning tech support resource.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Terrific! This is the by far the best home health software on the market! Very user friendly!

    Reviewed 5 years ago
    Pros

    What I like most about the Perfect is that it is very user friendly. You don't have to keep changing screens, everything is right there at your fingertips. I also like that you can customize your clinical notes to make your agency more Medicare compliant! The customer service staff are always available to answer your questions, and they are very friendly, and will take as much time as needed to assist you! From day one Perfect's staff from the administrative staff on down have been nothing but helpful in helping our agency. Additionally, they are always making improvements to their system to make it better. From the money there is no better software you can buy!

    Cons

    I wish that Perfect would hold more seminars on the upcoming changes to the Medicare COP's such as how to prepare for QUAPI, and disaster preparedness manual.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    Lacking, as far as PT is concerned

    Reviewed 3 years ago

    It's works esp if you have lots of notes to do, but it's not perfect in my opinion if you want easy but comprehensive documentation.

    Pros

    Most everything is in one page, no tabs to click open to get to different parts of the chart. It doesn't ask for much information, if you don't wanna be bothered with that, I guess.

    Cons

    MMT and ROM values don't populate (in case most values are the same), you have to put in everything one by one. Only option to skip a part is if you want to refer the UE to OT (what if there's no OT service but there's no problem with the UE? you still have to tick 5/5 for each little box...no N/A option to skip all that and still have the UE covered). I've used a different software that populates...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Customer Service Support

    Reviewed 3 years ago

    Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

    Pros

    The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

    Cons

    Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Affordable and friendly, but crashes occasionally.

    Reviewed 4 years ago

    Overall I would recommend this company to fellow agencies. The staff are friendly, the software is easy to maneuver, and it has all the features you can ask for for half the price. You won't find a better deal anywhere else.

    Pros

    I like that everything is out in the open. I don't have to hunt around for what I want and if for some reason I can't find exactly what I'm looking for, I can always call their friendly customer service line.

    Cons

    Generally the software gets the job done, however, there has been a few too many times that I had to call in regards to the software crashing/giving me error messages. They are usually fixed within the hour, but nevertheless, it is what I like least about this software.

    Perfect FAQs and common questions

    Q. What type of pricing plans does Perfect offer?

    Perfect has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Perfect?

    Perfect has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Perfect support?

    Perfect supports the following languages:
    English


    Q. Does Perfect support mobile devices?

    Perfect supports the following devices:
    Android, iPad, iPhone


    Q. Does Perfect offer an API?

    No, Perfect does not have an API available.


    Q. What level of support does Perfect offer?

    Perfect offers the following support options:
    Email/Help Desk, Phone Support, Chat, 24/7 (Live rep)

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