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Spruce
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Telemedicine solution for healthcare providers
Table of Contents
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Spruce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Spruce overview
What is Spruce?
Spruce is a cloud-based telemedicine platform designed to help healthcare professionals and clinics communicate with patients via text, video or audio communication. Key features include workflow automation, secure file sharing, rotation scheduling, call forwarding, electronic payments, analytics, and reporting.
The HIPAA-compliant solution, comes with a centralized inbox, which enables professionals to connect with both colleagues & patients, receive voicemails, manage patient requests, and send custom responses. Physicians can send invitation links to patients and track the user’s account setup processes by verifying information based on demographic data. Clinics can utilize an alternate business phone number for receiving patient's calls, texts, and voicemails, as well as send/receive electronic faxes on the unified platform. Physicians can collaborate with teams, share notes, and send customizable alerts.
Spruce allows practitioners to create and send clinical questionnaires to patients for intake, virtual care, and follow-ups. The platform also helps professionals to improve patient engagement and streamline communication using saved, scheduled and bulk messaging capabilities.
Key benefits of using Spruce
• Organizations can utilize pre-built screening assessments to capture patients’ data and review responses for further diagnosis.
• Spruce includes voicemail transcription feature, which allows medical professionals to view audio messages in text form.
• Administrators can design custom workflows and define event-based triggers to automate various recurring activities like accepting payments and sending notifications.
• Managers can create and organize teams and invite members via email to share information and collaborate on patient care.
Starting price
per month
Alternatives
with better value for money
Spruce’s user interface
Spruce pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Spruce?
Almost everything but notably the customer support.
Select to learn more
Who uses Spruce?
Based on 32 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Spruce's key features
Most critical features, based on insights from Spruce users:
All Spruce features
Features rating:
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Per month
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Spruce pricing
Value for money rating:
Starting from
24
Per month
Per Feature
User opinions about Spruce price and value
Value for money rating:
To see what individual users think of Spruce's price and value, check out the review snippets below.
Sarah L.
Clinic Operations Director
Mitchell C.
Mechanical Tech
Spruce integrations (7)
Top integrations
Spruce support options
Typical customers
Platforms supported
Support options
Training options
Spruce FAQs
Spruce has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What languages does Spruce support?
Spruce supports the following languages:
English
Q. Does Spruce support mobile devices?
Spruce supports the following devices:
Android, iPad, iPhone
Q. Does Spruce offer an API?
No, Spruce does not have an API available.
Q. What level of support does Spruce offer?
Spruce offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base