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Dock
HIPAA-compliant task and collaboration management software
Dock Pricing, Features, Reviews and Alternatives
Dock product overview
What is Dock?
Dock is a cloud-based workflow management software designed to help healthcare organizations manage physicians’ tasks and facilitate collaboration among employees. Supervisors can create new tasks with details including task name, patient information, assigned physician, due date, priority status, and custom labels.
Typical customers
Platforms supported
Support options
Dock pricing information
Value for money
4.5
/5
4
Starting from
15
Per month
Per Feature
Pricing options
Value for money contenders
Dock features
Functionality
4.3
/5
4
Total features
44
5 categories
Most valued features by users
Functionality contenders
Dock users reviews
Overall Rating
4.3
/5
4
Positive reviews
75
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.75/10
3
0
0
1
0
Overall rating contenders
Marie Eulie T.
Hospital & Health Care, self-employed
Used daily for less than 6 months
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It's very convenient and user-friendly. Easy to navigate and save my time.
I can make routine/repetitive tasks and assign them to my assistant. They can also mark the tasks complete once they completed the tasks. You can add as many subordinates as you want.
It's not Free of course but it's needed Especially if you want a secured and HIPAA certified task manager
Alicia K.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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I use Dock for employee training workflows, insurance authorization requests, client onboarding, and evaluation tasks. I contract to schools and it was very easy to set up a separate section in my "school" to-do list for each one as well as set up multiple to-do lists. The company has been very responsive to feedback and continues to work on adding features and changing ones that have not worked smoothly. If you love Trello or other task management apps and you need something HIPAA compliant, Dock Health is a great choice.
It's easy to set up workflows. It has a lot of features to help you organize your lists. Customer service is great.
While setting up workflows are easy, setting up Smartflows once I upgraded weren't as simple or intuitive. They don't have many tutorials or online supports set up yet for guidance and frequently asked questions, though they are very responsive when you request help.
Amy W.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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Everyone we worked with at Dock was very kind and helpful, but there seems to be a communication breakdown between teammates. Different people on the Dock team have to assist with different tasks, so while you may meet with one person at Dock, several other members of the team may be helping out with various integrations and troubleshooting processes. When there is poor communication, it results in those different team members not being looped in, which means the work doesn't get done (or at least not without reminders or with a delay). Since the self-help support section of Dock is sparse at best, this means you will be required to set up meeting after meeting to implement your Dock Smartflows (there is also a $1000 set-up fee for this, and it was not optional). We were assured in our first meeting that things could be fully set-up and implemented within ~2 weeks of receiving the info from us. This did not happen. Instead, you are required to set up meeting after meeting until the process is done to your specifications, and our team lead usually did not have availability <1-1.5 weeks out. Also, plan on taking your own notes during meetings to keep track of what you've asked for and when.Again, everyone on the Dock team was kind, & [sensitive content hidden] did take $500 off our $1000 fee for all of our trouble, which was greatly appreciated. I really wanted to love Dock, but we just couldn't make it work.
We loved the overall concept of a HIPAA-compliant task management system that would integrate with our EHR (IntakeQ). It would allow for us to much more easily track patient onboarding processes as well as insurance referrals, pre-auth requests, etc.
We started up with Dock around 8/20/22 and as of 12/29/22 we still did not have a useable Smartflow for onboarding new patients. As others have mentioned, their self-help support page is of minimal help, with virtually no instructions or walk-throughs of how to set-up Smartflows. I've set up Smartflows in task management software before with ease, but Dock Smartflows were bafflingly challenging. Regular workflows worked just fine, but we wanted a Smartflow to automatically trigger tasks assigned to providers with due dates to ensure a smooth onboarding process. We unfortunately never got there in 4 months time.
Vanessa V.
Mental Health Care, 11-50 employees
Used daily for 6-12 months
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super easy to use and has been working great for the team
I think I would just add time clock to track time for each task when completing it
Dock FAQs
Dock has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Dock?
Dock has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Dock support?
Dock supports the following languages:
English
Q. Does Dock support mobile devices?
Dock supports the following devices:
iPhone
Q. Does Dock offer an API?
No, Dock does not have an API available.
Q. What level of support does Dock offer?
Dock offers the following support options:
Phone Support, Email/Help Desk
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