Lookout Reviews - Pros & Cons, Ratings & more

ShiftCare

Carecenta

AxisCare

With a client app, care support worker app, and an administration dashboard, Lookout's all-in-one software makes it easy for home care providers, and their care teams, to provide the highest quality client care. 

Experience the Lookout difference. Reach out today!

Lookout

Android

Web-based

iPad

iPhone

Home Care Accounts Assistant

I love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see.

Case Manager 

Lookout uses smart technology to make great care and service in healthcare better. Communication, planning, service provision and record keeping are streamlined and clear.

Director/ Support facilitator

The API is missing core features relating to invoicingInvoicing is difficult to navigate. Cancellations are not listed on proda export and are structured poorly as options.

Operations Team Leader

It could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history.

Support Coordinator 

Tickets they are a big game changer for me, being able to set up so many different ones to be able to provide the best care for the clients is a cut above the rest.

From start to finish, our tech now better facilitates and captures the great work we do to support our members in living  well at home longer.

Home Care Manager

Ease of use, neat, dynamic. Responsive customer service and troubleshooting.

Managing Director

It’s very user friendly and easy to understand.

There are a lot of hidden addon costsWorkers cannot fill out forms. There is no document tab.

Care Planner

All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.

Workforce Coordinator

There's nothing so far that I don't like about Lookout.

Administration and Compliance Officer

Lookout allows everyone in our team to complete their roles quickly, efficiently and to a high standard.

Procura

iCareManager

Good technology that made work easier and easy to use interface

Good CRM with AI features

I have had a positive experience with Lookout.. it is much better than what I have used previously

System Superstar!

Fun, enjoyable, satisfying.  Professional ... what else is there ?

Clear leader in the field - and it isn't even close

Our experience has been positive. We have received positive feedback from staff and consumer users. User friendly, clear, good support. 

Home Care Manager review of Lookout

Overall I like it. There are some areas that still need to be looked at but overall it has been a positive change. 

Happy with the change

Thank you for your review, Joanne. Glad you are happy with the change and have shared your feedback with the team. 

Easy to Use

Glad to hear you are finding Lookout easy to use Jas. Thank you for your review. 

Very positive. The implementation team was very supportive throughout the process. The system is well designed and easy to use. We are also integrating our operational management processes into the ticket system and it improved efficiency. 

Go-live a month ago and we are very happy with Lookout

Thank you for your review. Your feedback has also been shared with the product team.

Good, but need more improvement to be able to use this app. 

Very Good but need more improvement. 

Thank you for your review, Silva. We are very grateful and please know that we have shared your improvement ideas with the product team as well. 

CRM in Aged Care

Thanks for your positive review, Cliff. We are glad you like Lookout. We have submitted your request for document storage to the product team.

As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements, no more waiting for endless data to load slowly.
Very much appreciate the seemingly continual logical improvements for how systems work, from new shortcuts being added to entire new optimized reports or functions for a regularly used function.

Intuitive accounting with logical UI

Thank you for the lovely review, Bradley. Glad to hear you are enjoying Lookout.

I have found Lookout to be easy to learn and use. I have used other software that is much more 'clunky' and time consuming to learn. 

Lookout Review by user

Thankyou for your positive review Rachel. Glad you find it easy to use. I've submitted your autosave request to the product team as well.

Lookout software 

Thank you for your positive review Albertina. Glad you are enjoying the platform - keep an eye on the roadmap for new features in development.

Excellent program. Very user friendly & easy to retrieve and store information.

Lookout-An excellent platform!!

Thank you for your positive review Jason. Glad you are enjoying the platform.

It’s been a good experience and the product is easy to understand and use.

Satisfied Customer

Thanks for your positive review Karl. Glad to hear you are enjoying Lookout.

My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay connected with our members, families and helpers. Lookout has many features and empowers our members and families to have choices  with their in home care services they receive and have live access at any time to view their home care package funding and statements which is transparent and easy to read and understand. 

Lookout Review 

Thankyou for your lovely review Carly. Glad you really enjoy the remote care monitoring feature and the platform in general.

Love the product - works well and delivers on what we need a good rostering system 

Great addition to our Business

Glad you are enjoying that platform Julie and thank you for expressing how it is a great addition to your business.

Review for Lookout - A great system for managing compliance 

Thank you for the positive review Caitlin. Glad you are enjoying Lookout.

Not bad

Thanks for your review David. Great to hear you like Lookout and would recommend it. 

Easy and Simple

Thank you for the positive review Manuela. Glad to hear Lookout is supporting your needs.

Easy to use

Thank you for the review Samantha. Glad you are enjoying Lookout.

Simple Everday Use

Thank you for your lovely review Catherine. We will pass your feature request to the engineering team too.

A great product. 

Thank you for your lovely review Michelle. Glad you are enjoying Lookout.

I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.

Member information all in one place

Thank you for your thoughtful and detailed review JodieAnn. Glad to hear you are enjoying Lookout.

The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises. 

It has promise, but is not NDIS ready.

Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already. 

From start to finish, our tech now better facilitates and captures the great work we do to support our members in living  well at home longer. 

Making great healthcare better with smart technology

Thank you so much for your lovely review Sarah. 

Lookout Reviews

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33 reviews