AxisCare Pricing, Features, Reviews & Comparison of Alternatives

AxisCare

Empowering Home Care Through State-of-the-Art Software

4.65/5 (650 reviews)

AxisCare overview

What is AxisCare?

AxisCare is an award-winning, web-based home care scheduling and management platform designed for home care agencies in the US and abroad, that provides free and unlimited training and support.

AxisCare offers user-friendly scheduling, a state-of-the-art GPS Mobile App, automatic invoicing, custom forms and reports, payroll and billing integrations, EVV capabilities, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, select the best advertisement methodology and convert leads into active clients. Tracking of connections and relationships allows agencies to manage marketing efforts and offer a better return on investment.

Easily schedule visits with caregivers and clients, and provide real-time alerts to office staff, notifying them of late clock ins and more. Track where visit activities take place and restrict clock in location using geofence and GPS capabilities, ensuring that caregivers clock in and out honestly and conveniently. Caregivers can use AxisCare Mobile to record ALDs and care notes, chat in real-time with office staff, e-sign for visits, track mileage, expenses and much more, even if they are offline.

AxisCare integrates with industry-leading partners for things like payroll and billing (Quickbooks + Quickbooks Online), state-specific legal forms (Littler), client and caregiver satisfaction (Home Care Pulse), background checks (ClearStar), caregiver training (CareAcademy), among others. AxisCare offers free video tutorials and customer support to help their clients get up and running on their custom site as quickly as possible.
axiscaresales.com

Pricing

Starting from
$200/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
AxisCare screenshot: Custom ReportingAxisCare Home Care SoftwareAxisCare screenshot: Custom FormsAxisCare screenshotAxisCare screenshotAxisCare screenshotAxisCare screenshotAxisCare - Customer Testimonials

AxisCare user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.5
  4.5
Anonymous

No Surprises

Used daily for 2+ years
Reviewed 2020-10-28
Review Source: Capterra

Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.

Pros
It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

Cons
I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lelynn Wolak

Newer Client to AxisCare

Used daily for less than 6 months
Reviewed 2020-10-29
Review Source: Capterra

It has been a lot to learn and I know we only have really comprehended a small portion of what we really need to properly utilize. But, I know there are people there to help even if they don't understand fully at the time.

Pros
The accessibility of the web based application. Being able to easily access it from any computer or phone is hugely beneficial. The App does fairly well with not crashing and not having many issues with clocking in and out. Seems more user friendly and less "need a degree to navigate" than past services we've used.

Cons
There isn't any auto verifying if the shift is clocked in/out close to the scheduled time. That's quite a pain. If they clock in within 5 min of the shift, we shouldn't be bothered to have to manually verify each and every shift. Training for actual use was not as detailed as it should be. More training video tutorials would be beneficial. Especially when fine tuning things (i.e. trying to understand the use of the Marketing section) Navigating reports proves to be difficult. Trying to gather forecasting information on schedules/billing/payroll has been confusing. I called in to gain clarification and was told I wasn't able to forecast out anything that wasn't verified shifts. But due to the pandemic, I need to do so to ensure our billable/payroll/bills all align. Getting a hold of the initial persons that set us up was difficult. Of the three or four we went through, only one person was always available. It doesn't link our leads to our home office website fully - in that we can't mark off a "contacted" line item in AxC and it check it off on our home office site. Right now it appears to only pull information from the site to AxC but will not submit info back to the site from AxC.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

the cutomer support and billing is terrible

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: GetApp

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros
The prodcut itself is not bad for the money but the service is terrible

Cons
The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Response from AxisCare Software


Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible.

Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly.

We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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william bruck

It's All About Relationships

Used daily for 2+ years
Reviewed 2020-11-06
Review Source: Capterra

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros
The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons
What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Tanaka

Responsive, deep infrastructure. Unfortunate name.

Used daily for 6-12 months
Reviewed 2020-11-05
Review Source: Capterra

One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Pros
Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Cons
The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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AxisCare pricing

Starting from
$200/month
Pricing options
Subscription
View Pricing Plans

Monthly, Per client - all inclusive pricing

AxisCare features

Client Portal
Records Management
Reminders

API (135 other apps)
Activity Dashboard (220 other apps)
Appointment Management (245 other apps)
Automatic Notifications (161 other apps)
Billing & Invoicing (241 other apps)
Calendar Management (156 other apps)
Charting (154 other apps)
Claims Management (173 other apps)
Compliance Management (176 other apps)
Customizable Reporting (141 other apps)
Document Management (161 other apps)
Document Storage (129 other apps)
HIPAA Compliance (265 other apps)
Reporting & Statistics (229 other apps)
Self Service Portal (149 other apps)
Third Party Integration (136 other apps)
Workflow Management (160 other apps)

Videos and tutorials

Additional information for AxisCare

Key features of AxisCare

  • Marketing reminders
  • Track certification
  • Telephony and messaging
  • GPS controlled clock in and out
  • View historical visits
  • Capture and convert leads
  • Multi-location
  • Integration with payroll
  • Manage notes of each visit
  • Real time alerts
  • Record care notes
  • Track and report on referrals
  • Quick status reports
  • View upcoming visits
  • Manage caregiver credentials
  • Automated shift scheduling
  • Track and manage overtime
  • Manage revenue by referral source
  • Background checking
  • Profiles management
  • Easily track referral sources
View All Features

Benefits

● Schedule with ease, using drag and drop functionality to create and fill shifts with the click of a button, and color coded calendars to track things like missed clock ins, open visits, and more.

● AxisCare allows agency owners to easily manage caregivers by tracking overtime, break times, GPS clock-ins, background checks and certifications, and symptom screening, all while maintaining effective communication with HIPAA compliant two-way chat.

● Agencies can create specialized forms using the user-friendly custom forms builder, filling them out directly on profiles, helping them to take their forms paperless.

● The AxisCare mobile app allows caregivers to clock in and out, document ADLs and care notes, respond to open visit requests, track upcoming/historical visit data, e-sign for visits, chat with office staff, and more.

● Gain complete visibility into all aspects of your agency by tracking revenue, payroll, hours of care provided, referrals and much more using Custom Reports and our robust Business Intelligence tool.

● AxisCare's client portal gives clients and their families access to calendars, care notes, forms, and more.