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AxisCare

Empowering Home Care Through State-of-the-Art Software

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AxisCare Pricing, Features, Reviews and Alternatives

AxisCare product overview

Price starts from

150

Per month

Per Feature

What is AxisCare?

AxisCare is an award-winning, web-based home care scheduling and management platform designed for Personal Care home care agencies in all 50 states and 10 different countries, that provides free and unlimited training and support.

Key benefits of using AxisCare

? Schedule with ease, using drag and drop functionality to create and fill shifts with the click of a button, and color coded calendars to track things like missed clock ins, open visits, and more.

? AxisCare allows agency owners to easily manage caregivers by tracking overtime, break times, GPS clock-ins, background checks and certifications, and symptom screening, all while maintaining effective communication with HIPAA compliant two-way chat.

? Agencies can create specialized forms using the user-friendly custom forms builder, filling them out directly on profiles, helping them to take their forms paperless.

? The AxisCare mobile app allows caregivers to clock in and out, document ADLs and care notes, respond to open visit requests, track upcoming/historical visit data, e-sign for visits, chat with office staff, and more.

? Gain complete visibility into all aspects of your agency by tracking revenue, payroll, hours of care provided, referrals and much more using Custom Reports and our robust Business Intelligence tool.

? AxisCare's client portal gives clients and their families access to calendars, care notes, forms, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Webinars
In Person
Documentation

AxisCare pricing information

Value for money

4.5

/5

653

Starting from

150

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AxisCare features

Functionality

4.3

/5

653

Total features

67

4 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Scheduling
Patient Records Management

Functionality contenders

AxisCare users reviews

Overall Rating

4.7

/5

653

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.88/10
Rating distribution

5

4

3

2

1

490

131

20

9

3

Pros
One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

RT

Ryan T.

I am giving a very positive review because my company had survived during the lockdown because of this system, I was able to operate without any help for 4 months.

MO

Monika O.

I love that it has the majority of features I was looking for. It is very easy to use and the service of the staff is amazing.

JF

Jonois F.

Cons
Few features are missing compare to HHA Exchange such as running exclusion list of employees and unable to view authorizations from mco.

HI

HAMDI I.

There was not a lot of training for administrators and/or users. Also, there is no way to correct mistakes on entries.

KK

Karen K.

I have the most trouble with the geo mapping for clocking in.

MP

Michalea P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Makes Scheduling a Breeze

Reviewed 3 years ago

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It's All About Relationships

Reviewed 2 years ago

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

CW AxisCare

Reviewed 2 months ago

It's been a good experience but hard to use at first. Over time it became eerier just by trail and error

Pros

Organizes the schedule, updates the caregivers

Cons

It has a lot of features that are hard to find. Not user friendly

Vendor response

Hi Catherine, I'm sorry to hear that you have found our software difficult to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unfortunate disappointing end result

Reviewed 2 months ago

Horrible. The initial meeting with the sales rep was good but then as soon as he got the payment, he disappeared. The customer service team was not any better and they were rude to me. FYI, if you cancel before the end of your first 6 months (that you pay upfront for)you will not be refunded, even if it’s only been a month of service. Even if you repeatedly asked for the cancellation policy and nobody would give it to you, instead they ignored you, passed the buck, and got you frustrated until you canceled, not knowing they were going to keep hundreds of dollars from you which you rightfully deserve refunded.

Pros

The caregiver’s app is easy to download and use.

Cons

It is not user friendly at all. I’ve been using software for almost 17 yrs and all of them I have ever used I have been able to jump in and get to work. Not the case here. Making changes in the software was not easy either. I’ve used other software that was less expensive and much easier to use.

Vendor response

Hi Melissa, I'm sorry to hear that you did not find AxisCare easy to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems we missed...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Responsive, deep infrastructure. Unfortunate name.

Reviewed 2 years ago

One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Pros

Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Cons

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

AxisCare FAQs and common questions

Q. What type of pricing plans does AxisCare offer?

AxisCare has the following pricing plans:
Starting from: $150.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of AxisCare?

AxisCare has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does AxisCare support?

AxisCare supports the following languages:
English


Q. Does AxisCare support mobile devices?

AxisCare supports the following devices:
Android, iPad, iPhone


Q. Does AxisCare offer an API?

No, AxisCare does not have an API available.


Q. What other apps does AxisCare integrate with?

AxisCare integrates with the following applications:
Microsoft Outlook, IPS, ApplicantStack, QuickBooks Online Advanced, Hireology, Paychex Flex, Paylocity, Quickbooks Online, Keap, Google Calendar, Home Care Pulse | Experience Management, Twilio, Google Maps, Microsoft Excel


Q. What level of support does AxisCare offer?

AxisCare offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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