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AxisCare Logo

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The #1-Rated Home Care Software With Unmatched Flexibility

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AxisCare Pricing, Features, Reviews and Alternatives

AxisCare product overview

Price starts from

200

Per month

Other

What is AxisCare?

AxisCare is an award-winning, enterprise-level web-based home care scheduling and management platform designed for Personal Care home care agencies in all 50 states and 4 different countries that provides free and unlimited training and support.

Key benefits of using AxisCare

- Schedule with ease, using drag-and-drop functionality to create and fill shifts with the click of a button, and color-coded calendars to track things like missed clock-ins, open visits, and more.

- AxisCare allows agency owners to easily manage caregivers by tracking overtime, break times, GPS clock-ins, background checks and certifications, and symptom screening, all while maintaining effective communication with HIPAA-compliant two-way chat.

- Agencies can create specialized forms using the user-friendly custom forms builder, filling them out directly on profiles, helping them to take their forms paperless.

- The AxisCare Mobile App allows caregivers to clock in and out, document ADLs and care notes, respond to open visit requests, track upcoming/historical visit data, e-sign for visits, chat with office staff, and more.

- Gain complete visibility into all aspects of your agency by tracking revenue, payroll, hours of care provided, referrals, and much more using Custom Reports and our robust Business Intelligence tool.

- AxisCare's client portal gives clients and their families access to calendars, care notes, forms, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Webinars
Documentation

AxisCare pricing information

Value for money

4.5

/5

697

Starting from

200

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AxisCare features

Functionality

4.3

/5

697

Total features

82

4 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Appointment Management
Document Management

Functionality contenders

AxisCare users reviews

Overall Rating

4.7

/5

697

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.93/10
Rating distribution

5

4

3

2

1

528

134

20

10

5

Pros
One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.
I am giving a very positive review because my company had survived during the lockdown because of this system, I was able to operate without any help for 4 months.
I love that it has the majority of features I was looking for. It is very easy to use and the service of the staff is amazing.
Cons
Few features are missing compare to HHA Exchange such as running exclusion list of employees and unable to view authorizations from mco.
There was not a lot of training for administrators and/or users. Also, there is no way to correct mistakes on entries.
I have the most trouble with the geo mapping for clocking in.
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Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Makes Scheduling a Breeze

Reviewed 5 years ago

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

MM
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Mary M.

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Axiscare Review for Consumer Directed Services

Reviewed 2 years ago

The support team is fantastic. If I use the help desk, response is very quick. I have had to call for support several times (always a user error, not software error) and they have taken time to help me. I had trouble with my Quickbooks and the support team helped me with that when I could not get Quickbooks support team to understand my issue.

Pros

I like the easy to use features for the attendants. It is very important that someone who is not very tech savvy to still be able to use this software. I like the available reports, which I use weekly. It flows easily into Quickbooks for payroll and taxes for my accountant. It is also necessary to have both options of the app and telephony since some of my clients live in very rural areas. I even have some that still own land line phone because there is no cell services at their house.

Cons

I would like it better if the caregivers could amend their visit after they created it. Sometimes they put in "am" instead of "pm" and it flows into the next day and they have to contact the office to fix it.

Vendor response

Hi Mary, Thank you so much for taking the time to leave this fantastic review! We are thrilled to have you as a customer and are ecstatic to hear how your experience with AxisCare has been. Our support team takes great pride in being responsive, caring, and willing to assist in any way needed. We're so happy to hear that you've experienced this first hand with our team. I will be sure to pass this along to them! Thank you again for your time, Mary. We look forward to many great years ahead! -The AxisCare Team

RL
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Rob L.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AxisCare is great!

Reviewed 14 days ago

Great piece of software and affordable too. Performs lots of tasks related to running our business.

Pros

GREAT customer service! GREAT value on the product!

Cons

The payment/invoice process has a few extra unnecessary clicks. The form builder could be more intuitive

Vendor response

Rob, thank you for your positive review and feedback on AxisCare! We’re glad to hear our software and customer service have been beneficial for your business. We appreciate your suggestions about the payment/invoice process and form builder. For any further assistance or feedback, please reach out at 1-800-528-6201 or support@axiscare.com.

BD
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Bryan D.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Axiscare-works about half of the time.

Reviewed 2 years ago

I have wasted up to an hour trying to input the same information over and over. Sometimes the input is eventually accepted-sometimes not. I work for a small non-profit agency and my supervisors have better things to do than act as tech support for Axiscare. Axiscare is being short-sighted by not to support end users more directly and not adding end user accessible troubleshooting features.

Pros

The Axiscare concept is certainly an improvement over the pen and paper home care client documentation we completed before Axiscare was adopted. When it works, Axiscare saves us valuable time by eliminating the need to fill-out paper forms and the software communicates the details of every client visit in real time.

Cons

The Axiscare software malfunctions about half of the time. The most frequent problem is refusing input. There is not any way to move on to the next step. Axiscare needs to add a reset or reload function that the user can readily access. Axiscare should offer tech support directly to each user via a messaging function outside. of the app itself and not just to an organization's supervisory staff.

Vendor response

Hi Bryan, Thank you for your review of AxisCare. I am sorry to hear of the issues that you are reporting here. We highly encourage you to reach out to our Support Team for immediate assistance when you have these types of issues. You can call 800-528-6201 or email support@axiscare.com. In addition, we have live Support Chat available from any page in AxisCare. Simply go to the "?" icon at top right,...

ST
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Shannon T.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works Great!

Reviewed 4 months ago

Very good! Would recommend to others in the health care field. Good support team when issues arise and good training modules.

Pros

Ease of use for Admin and on site staff.

Cons

Nothing to dislike, good system and good integrations.

Vendor response

Dear Shannon, thank you for your 5-star review! We’re thrilled that you find AxisCare easy to use and appreciate our support team and training modules. Your satisfaction is our top priority, and we’re delighted that you’re happy with our software and its integrations. Thank you for choosing AxisCare. If you need any assistance, feel free to contact our Support Team at 1-800-528-6201 or at support@axiscare.com.

AxisCare FAQs

Q. What type of pricing plans does AxisCare offer?

AxisCare has the following pricing plans:
Starting from: $200.00/month
Pricing model: Subscription


Q. Who are the typical users of AxisCare?

AxisCare has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does AxisCare support?

AxisCare supports the following languages:
English, Spanish


Q. Does AxisCare support mobile devices?

AxisCare supports the following devices:
Android, iPad, iPhone


Q. Does AxisCare offer an API?

Yes, AxisCare has an API available for use.


Q. What other apps does AxisCare integrate with?

AxisCare integrates with the following applications:
Waystar, Microsoft Outlook, IPS, ApplicantStack, Viventium Software, QuickBooks Online Advanced, Hireology, CareAcademy, Paychex Flex, Paylocity, CardConnect, QuickBooks Online, Keap, Google Calendar, Home Care Pulse | Experience Management, Twilio, Google Maps, Microsoft Excel


Q. What level of support does AxisCare offer?

AxisCare offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support

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