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TherapyAppointment Logo
TherapyAppointment
4.2
(100)

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You provide the therapy, we'll provide the rest.

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(5)

TherapyAppointment Pricing, Features, Reviews and Alternatives

TherapyAppointment product overview

Price starts from

10

Per month

Flat Rate

What is TherapyAppointment?

TherapyAppointment is an easy-to-use, HIPAA-compliant, EMR solution for individual and group mental health practices. Our secure, cloud-based web platform powers your practice (charting, billing, insurance filing, scheduling, appointment reminders, telehealth) from any computer, smartphone, or mobile device.

Key benefits of using TherapyAppointment

• Conquer your practices' finances: our accounting features empower you to manage insurance and client billings for your practice, while reporting features provide insights to drive growth.

• No one knows your client like you. Our client notes and charts help ensure everything is in one easy-to-access place to fuel progress.

• Empower your clients! Our Client Portals house appointment scheduling, appointment management, bill payment, HIPAA-compliant messaging, and document e-sign.

• You're unique. So is your practice. Shouldn't your forms reflect that? Our customizable forms are intuitive use and build, but we've included a library of common forms for those times you don't want to reinvent the wheel.

• Tired of spending time chasing down your therapists' schedules? Gain back that part of your day with our easy-to-view availability calendars.

• Ever heard, "You can't know where you're going without knowing where you've been"? Gain foresight into practice growth opportunities using analytics tools built right into your dashboard that leverage your practice's unique data. Gather insights into finance, your practice, and more. Reports and custom metric tracking make it easy to see where you're going.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation

TherapyAppointment pricing information

Value for money

4.3

/5

100

Starting from

10

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TherapyAppointment features

Functionality

3.9

/5

100

Total features

24

1 categories

Most valued features by users

HIPAA Compliant
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Document Management
Appointment Scheduling
Self Service Portal

Functionality contenders

TherapyAppointment users reviews

Overall Rating

4.2

/5

100

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.09/10
Rating distribution

5

4

3

2

1

47

38

7

6

2

Pros
I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients.
Price for me is very affordable, at $57 per month. It send reminders, clients can schedule online, the note templates are great, electronic billing with integrated credit card support is wonderful.
We use this software for a group practice, but it would be great for solo practice as well. All our therapists and manager loves it.
Cons
However, when it has to do with the upgraded 2.0 system and the problems involved, the Customer Service is poor.
You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic.
The patient portal is too difficult for patients to navigate through so the idea of having them self-register is out the window for me.

Overall rating contenders

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Lynn B.

Verified reviewer

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Created by a therapist, for therapists

Reviewed 4 years ago

I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Pros

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Cons

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Vendor response

Hi Lynn, Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals. The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :) Thanks again, The TherapyAppointment Team

MM
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Mae M.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One month in and I like what it has to offer

Reviewed 10 months ago

As a solo-practitioner with no IT help or experience, it took me a minimal amount of time to adapt to the nuances of this portal. I don't consider myself especially technologically gifted, but I am adept. I do search for answers when I'm stumped and only had to contact their help once. They were helpful. I like it. I'm interested to see where they go in the future. I do hope they keep us solo-practitioners...

Pros

It's fairly comprehensive. I like most that I can customize forms. I like that it's fairly straightforward and easy to use. I like the calendar sync option, as it keeps my appointment private (i.e., labeled "appointment"), though stays up to date with my google calendar. This option is available in the lowest tier/ solo practitioner plan. Other programs offer this feature only in their premier product,...

Cons

I do like for clients to self-schedule, but I'd like an opportunity to approve client requests, as I see clients on 3 different platforms, so my schedule changes quickly. It's also annoying that an appointment can't be deleted and the "cancelled" or "rescheduled" appointment shows up in the client's list of appointments. It's visually cluttering. I made a mistake setting up reoccurring appointments for a client and now there are 20 "cancelled" appointments in her file. I have to be careful that I'm selecting the correct appointment to make notes on, or I might accidentally make notes on the "cancelled" appointment. Sometimes, it's just a clerical error and it doesn't need to be in the client's file.

CH
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Crystal H.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Frustrated Long Term Supporter of Therapy Appointment

Reviewed 3 years ago

I have appreciated Customer Service for the most part over the years because they generally have responded quickly and in helpful ways when it comes to the program, itself. However, when it has to do with the upgraded 2.0 system and the problems involved, the Customer Service is poor. I have been on many Facebook threads and I know high numbers of practice owners feel lied to about the launch of 2.0 and it's readiness and capabilities. It's really too bad because I feel Therapy Appointment was a leader in the industry and if they could get the problems figured out could still be a leader. I hope it's not too late.

Pros

When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.

Cons

I have been waiting two years for the promise of an upgraded system. We are on the old, Legacy system and were supposed to "migrate" to the new 2.0 system right after Thanksgiving, 2019. That was cancelled, due to what I was originally told was an overload due to the holiday. When pressed, I was finally told that there were glitches in the system and migrations would be on old until January. January...

JV
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Jennifer V.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great EHR

Reviewed 2 years ago

My experience has been great. [SENSITIVE CONTENT HIDDEN] helps immediately.

Pros

I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it.

Cons

I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note.

MC
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Misty C.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great program

Reviewed 2 years ago

Overall it's been a positive experience. I have thought about trying other similar programs but am not ready for the hassle of migrating to a different software.

Pros

I have used the old version and the new 2.0 version of this software for the past few years. The newer version is definitly better than the older version. It's easy to use and figure out.

Cons

I don't like that I cannot call customer support and get a live person. I have to wait on someone to call me back. Being in a private practice, I have limited time to make calls so when I call that's the only time I have available. There are other small changes that need to be made to software that I've mentioned to customer support but they haven't been made.

TherapyAppointment FAQs and common questions

Q. What type of pricing plans does TherapyAppointment offer?

TherapyAppointment has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of TherapyAppointment?

TherapyAppointment has the following typical customers:
Freelancers, Small Business


Q. What languages does TherapyAppointment support?

TherapyAppointment supports the following languages:
English


Q. Does TherapyAppointment offer an API?

No, TherapyAppointment does not have an API available.


Q. What other apps does TherapyAppointment integrate with?

TherapyAppointment integrates with the following applications:
Google Calendar


Q. What level of support does TherapyAppointment offer?

TherapyAppointment offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum

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