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WeCounsel Pricing, Features, Reviews and Alternatives
WeCounsel product overview
What is WeCounsel?
WeCounsel is a telemedicine software solution that offers mental health providers and healthcare organizations a single and centralized platform from which to manage mental health services online. Incorporating HIPAA-compliant video, interactive scheduling and secure messaging as well as client management tools and eCommerce out-of-pocket billing capabilities, WeCounsel aims to provide private practices and enterprises with a simple and scalable telemedicine solution.
Key benefits of using WeCounsel
Typical customers
Platforms supported
Support options
Training options
WeCounsel pricing information
Value for money
4.1
/5
32
Starting from
24.99
/user
Per month
Pricing options
Value for money contenders
WeCounsel features
Functionality
3.7
/5
32
Total features
32
3 categories
Most valued features by users
Functionality contenders
WeCounsel users reviews
Overall Rating
4.1
/5
32
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.65/10
11
14
7
0
0
NF
Nelly F.
SS
Sarah S.
MP
Megan P.
EW
Emily W.
BS
Brent S.
KK
Kim K.
Overall rating contenders
Sasha A.
Review source
Share this review:
WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional,...
No pros were added to this review
No cons were added to this review
Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available. If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.
Laura T.
Hospital & Health Care, self-employed
Used daily for less than 6 months
Review source
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WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges.
Ease of use
Patients sometimes have trouble locating how to schedule an appointment. They tend to click on Calendar which seems intuitive but this does not bring up my schedule.
Thank you for reaching out to provide your valuable feedback to our team! The calendar in the dashboard is the calendar for the user who is logged in. Some of our clients are actually connected to more than one provider, which is why they have to navigate to your availability to view it. Thank you for providing that commentary, however, we will look into ways we can make this more clear for clients. We will actually soon be removing the slider and an empty field will appear instead where you can enter any amount you want. I will make sure to let you know when this change is made. If there is any question/concern I haven't addressed please give me a call at 888-958-2885 opt.4 and let's talk!
Casey C.
Mental Health Care, self-employed
Used daily for 1-2 years
Review source
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It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good...
Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though.
Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets.
Margo M.
Mental Health Care, 1-10 employees
Used weekly for 1-2 years
Review source
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WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.
Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.
Cost, client technical issues.
Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available. If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk.
Laura T.
Mental Health Care, self-employed
Used daily for 2+ years
Review source
Share this review:
Allows me to see out of state clients online.
The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions.
Occasional glitches that interfere with video chat connection.
WeCounsel FAQs and common questions
Q. What type of pricing plans does WeCounsel offer?
WeCounsel has the following pricing plans:
Starting from: $24.99/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of WeCounsel?
WeCounsel has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does WeCounsel support?
WeCounsel supports the following languages:
English
Q. Does WeCounsel offer an API?
No, WeCounsel does not have an API available.
Q. What level of support does WeCounsel offer?
WeCounsel offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum
Common WeCounsel comparisons
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