WeCounsel Pricing, Features, Reviews & Comparison of Alternatives

WeCounsel

Scalable telemedicine software solution

4.13/5 (30 reviews)

WeCounsel overview

WeCounsel is a telemedicine software solution that offers mental health providers and healthcare organizations a single and centralized platform from which to manage mental health services online. Incorporating HIPAA-compliant video, interactive scheduling and secure messaging as well as client management tools and eCommerce out-of-pocket billing capabilities, WeCounsel aims to provide private practices and enterprises with a simple and scalable telemedicine solution.

As a scalable solution, WeCounsel has created distinct packages to suit the different needs of small group practices and large enterprises. For individuals and group practices, users can initiate group videos with up to three people, schedule appointments with an interactive calendar and access comprehensive client files. Users can also takes notes, perform client assessments, instant message and store documents securely with 256-bit encryption.

Meanwhile, WeCounsel ensures enterprises have access to added features such as facilitated patient check-in, multi-location management and administrative scheduling. Enterprise users can also create custom workflows, determine role-based permissions and employ an interactive directory. Further enterprise benefits include user insights reporting, custom assessment template creation and eligibility checks and insurance claims submission. Moreover, WeCounsel offers enterprise users implementation and on-boarding assistance besides support from a dedicated account executive.
www.wecounsel.com

Pricing

Starting from
$24.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
WeCounsel screenshot: Create interactive assessment formsWeCounselWeCounsel screenshot: Perform live video sessionsWeCounsel screenshot: Chat in real-time WeCounsel screenshot: Schedule appointments WeCounsel screenshot: View interactive calendarWeCounsel screenshot: Complete therapy notes

WeCounsel reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.8
  3.7
  4.6
Sasha Ayad

A great way to video conference with clients

Reviewed 2017-01-31
Review Source: Capterra

WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease. I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back. It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site. Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something.

Response from WeCounsel


Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available.

If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Casey C.

Glitchy system overall

Used daily for 1-2 years
Reviewed 2019-08-08
Review Source: Capterra

It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left. WeCounsel does offer some referral opportunities, which is a feature not a lot of competitors offer. However, the reimbursement rate for these is very low and I wasn't able to opt in for that reason. The video quality was typically decent, but not as crisp as other systems. I requested phone calls to discuss some ongoing issues but never got one...I did receive a call from them after I had left the platform, though. I kept my account for a little over a year due to the hassle of switching clients and records over, but after being invited to test competitors, I had to switch. There are too many other platforms that offer more for nearly half the price.

Pros
Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though.

Cons
Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Laura Thompson

Easy to learn for provider's and patients

Used daily for less than 6 months
Reviewed 2017-01-31
Review Source: Capterra

WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges.

Pros
Ease of use

Cons
Patients sometimes have trouble locating how to schedule an appointment. They tend to click on Calendar which seems intuitive but this does not bring up my schedule.

Response from WeCounsel


Thank you for reaching out to provide your valuable feedback to our team!

The calendar in the dashboard is the calendar for the user who is logged in. Some of our clients are actually connected to more than one provider, which is why they have to navigate to your availability to view it. Thank you for providing that commentary, however, we will look into ways we can make this more clear for clients.

We will actually soon be removing the slider and an empty field will appear instead where you can enter any amount you want. I will make sure to let you know when this change is made.

If there is any question/concern I haven't addressed please give me a call at 888-958-2885 opt.4 and let's talk!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Margo Milano

Reality of Digital Counseling Fees/Usage

Used weekly for 1-2 years
Reviewed 2017-01-31
Review Source: Capterra

WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.

Pros
Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.

Cons
Cost, client technical issues.

Response from WeCounsel


Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available.

If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Emily Whitish

Cumbersome and lacks flexibility

Used daily for less than 6 months
Reviewed 2017-01-31
Review Source: Capterra

I use WeCounsel for the video function only and wish the pricing packages were set up so that I am only paying for what I am using. Because I don't use the scheduling feature, it's confusing for clients because they think they need to request a session with me even though we are already scheduled through a different practice management system. More than half of my clients struggled with getting started, either with downloading the plug in, getting their camera and microphone to work, or entering the session. There's too many steps involved for starting sessions: four clicks. It should be 2. And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking. Oh wait I have to go back to the front page and select "check in"... yeah confusing. Video quality seems to depend more on internet speeds and your computer processor and not so much on WeCounsel. Other cheaper options seem to be just as good. One reason I chose WeCounsel was because of the Whiteboard feature, which hasn't been developed yet. I'm considering researching other options.

Pros
If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.

Cons
Video quality isn't better ham other options. Not easy to navigate around. Too many steps/lclicks to get into a session. No option to turn off scheduling or note taking features so you and client don't get prompts. No whiteboard feature despite being advertised.

Response from WeCounsel


Thank you for reaching out and providing your valuable feedback. Wecounsel offers a host of packages with different features. The Starter Plan sounds like best plan for you, but you don't have to use all the features included if you don't need them. You can even turn off your availability if you don't need clients to make requests.Our staff is happy to do a test call with each of your clients to make sure they are set up for success. It's true, internet connectivity does play a role in the quality of the call as with any internet based solution. We will help you test speeds and make sure that you have the optimal connection.Our checkin process is designed for security, but we are always looking for ways to improve. We are excited to release whiteboard in the next couple of weeks and will be sure to let you know when it comes out!

If there is anything I can still help with, please call 888-958-2885.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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WeCounsel pricing

Starting from
$24.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

WeCounsel offers 4 packages for private practices.

Basic: Free
Starter: $24.99 per user/month
Preferred: $39.99 per user/month
Professional: $69.99 per user/month & $35/month for each additional user

The WeCounsel enterprise packages start at $300/month for up to 5 seats. To receive an accurate quote, contact WeCounsel directly.

WeCounsel features

Activity Dashboard
Appointment Management
Automatic Notifications
Calendar Management
Claims Management
Client Portal
Customizable Templates
Document Storage
HIPAA Compliance
Reminders
Reporting & Statistics

Automated Scheduling (86 other apps)
Billing & Invoicing (148 other apps)
Charting (109 other apps)
Compliance Management (93 other apps)
Customizable Reporting (96 other apps)
Document Management (79 other apps)
Records Management (140 other apps)
Self Service Portal (78 other apps)
Workflow Management (101 other apps)

Additional information for WeCounsel

Key features of WeCounsel

  • Role-based permissions
  • Appointment management
  • Payment processing
  • HIPAA compliance
  • Live/video conferencing
  • Reminders
  • Progress notes
  • Multi-location
  • Group scheduling
  • Calendar management
  • Patient portal
  • Document storage
  • File management
  • Interactive assessments
  • Instant messaging
  • Chat functionality
  • Whiteboard
  • Client database
  • Public profile
  • Activity dashboard
  • Scheduling
  • Forms management
  • Template management
  • Secure data storage
  • Data encryption
  • Provider directory
  • Email notifications
  • Data import
  • User access controls
  • Billing preferences
  • Reporting & statistics
  • Insurance claim submission
  • eCommerce (out of pocket billing)
  • Receipt management
  • Customizable branding
  • Configurable workflow
  • Customizable templates
View All Features

Benefits

WeCounsel supports HIPAA compliant video conferencing, providing users with a cloud-based video conferencing solution useful for remote health care.

WeCounsel equips users with an interactive calendar, allowing users to schedule appointments easily.

Users can manage documents efficiently by storing and sharing them on the WeCounsel cloud.

WeCounsel allows users to build comprehensive client files, granting users quick and central access to thorough patient details.

WeCounsel employs 256-bit AES data encryption, ensuring all patient data is stored securely.