App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

WeCounsel Logo

WeCounsel

Scalable telemedicine software solution

see alternatives

WeCounsel Pricing, Features, Reviews and Alternatives

WeCounsel product overview

Price starts from

24.99

/user

Per month

What is WeCounsel?

WeCounsel is a telemedicine software solution that offers mental health providers and healthcare organizations a single and centralized platform from which to manage mental health services online. Incorporating HIPAA-compliant video, interactive scheduling and secure messaging as well as client management tools and eCommerce out-of-pocket billing capabilities, WeCounsel aims to provide private practices and enterprises with a simple and scalable telemedicine solution.

Key benefits of using WeCounsel

  • WeCounsel supports HIPAA compliant video conferencing, providing users with a cloud-based video conferencing solution useful for remote health care.

  • WeCounsel equips users with an interactive calendar, allowing users to schedule appointments easily.

  • Users can manage documents efficiently by storing and sharing them on the WeCounsel cloud.

  • WeCounsel allows users to build comprehensive client files, granting users quick and central access to thorough patient details.

  • WeCounsel employs 256-bit AES data encryption, ensuring all patient data is stored securely.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    WeCounsel pricing information

    Value for money

    4.1

    /5

    32

    Starting from

    24.99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    WeCounsel features

    Functionality

    3.7

    /5

    32

    Total features

    32

    3 categories

    Most valued features by users

    HIPAA Compliant
    Reporting & Statistics
    Activity Dashboard
    Appointment Management
    Reminders
    Alerts/Notifications
    Appointment Scheduling
    Self Service Portal

    Functionality contenders

    WeCounsel users reviews

    Overall Rating

    4.1

    /5

    32

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.65/10
    Rating distribution

    5

    4

    3

    2

    1

    11

    14

    7

    0

    0

    Pros
    Easy to use, functionality is top notch, great quality with audio and visual. Will recommend to others.

    NF

    Nelly F.

    I feel like every time I log in my experience is better. The customer service is always helpful and so nice when I call.

    SS

    Sarah S.

    They have been responsive to my requests and helped me through every step of the process. I feel more confident using this technology while being supported in my business model.

    MP

    Megan P.

    Cons
    And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking.

    EW

    Emily W.

    No tools to identify when there are lags in service.

    BS

    Brent S.

    Value for money is difficulty to assess when I am getting double charged every month.

    KK

    Kim K.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    A great way to video conference with clients

    Reviewed 5 years ago

    WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional,...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available. If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to learn for provider's and patients

    Reviewed 5 years ago

    WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges.

    Pros

    Ease of use

    Cons

    Patients sometimes have trouble locating how to schedule an appointment. They tend to click on Calendar which seems intuitive but this does not bring up my schedule.

    Vendor response

    Thank you for reaching out to provide your valuable feedback to our team! The calendar in the dashboard is the calendar for the user who is logged in. Some of our clients are actually connected to more than one provider, which is why they have to navigate to your availability to view it. Thank you for providing that commentary, however, we will look into ways we can make this more clear for clients. We will actually soon be removing the slider and an empty field will appear instead where you can enter any amount you want. I will make sure to let you know when this change is made. If there is any question/concern I haven't addressed please give me a call at 888-958-2885 opt.4 and let's talk!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Glitchy system overall

    Reviewed 3 years ago

    It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good...

    Pros

    Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though.

    Cons

    Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Reality of Digital Counseling Fees/Usage

    Reviewed 5 years ago

    WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.

    Pros

    Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.

    Cons

    Cost, client technical issues.

    Vendor response

    Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available. If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Reasonably priced telemental health solution

    Reviewed 3 years ago

    Allows me to see out of state clients online.

    Pros

    The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions.

    Cons

    Occasional glitches that interfere with video chat connection.

    WeCounsel FAQs and common questions

    Q. What type of pricing plans does WeCounsel offer?

    WeCounsel has the following pricing plans:
    Starting from: $24.99/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of WeCounsel?

    WeCounsel has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does WeCounsel support?

    WeCounsel supports the following languages:
    English


    Q. Does WeCounsel offer an API?

    No, WeCounsel does not have an API available.


    Q. What level of support does WeCounsel offer?

    WeCounsel offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

    Common WeCounsel comparisons

    WeCounsel logo
    SimplePractice logo
    WeCounselvsSimplePractice
    WeCounsel logo
    PIMSY Mental Health EHR logo
    WeCounselvsPIMSY Mental Health EHR
    WeCounsel logo
    TheraNest logo
    WeCounselvsTheraNest

    Related categories