WeCounsel is a telemedicine software solution that offers mental health providers and healthcare organizations a single and centralized platform from which to manage mental health services online. Incorporating HIPAA-compliant video, interactive scheduling and secure messaging as well as client management tools and eCommerce out-of-pocket billing capabilities, WeCounsel aims to provide private practices and enterprises with a simple and scalable telemedicine solution.
As a scalable solution, WeCounsel has created distinct packages to suit the different needs of small group practices and large enterprises. For individuals and group practices, users can initiate group videos with up to three people, schedule appointments with an interactive calendar and access comprehensive client files. Users can also takes notes, perform client assessments, instant message and store documents securely with 256-bit encryption.
Meanwhile, WeCounsel ensures enterprises have access to added features such as facilitated patient check-in, multi-location management and administrative scheduling. Enterprise users can also create custom workflows, determine role-based permissions and employ an interactive directory. Further enterprise benefits include user insights reporting, custom assessment template creation and eligibility checks and insurance claims submission. Moreover, WeCounsel offers enterprise users implementation and on-boarding assistance besides support from a dedicated account executive.
WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place.
Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session.
Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease.
I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back.
It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site.
Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something.
WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place.
Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session.
Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease.
I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back.
It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site.
Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something.
Response from WeCounsel
Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available.
If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.
WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges. Ease of use
WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges. Ease of use
Pros Ease of use
Cons Patients sometimes have trouble locating how to schedule an appointment. They tend to click on Calendar which seems intuitive but this does not bring up my schedule.
Response from WeCounsel
Thank you for reaching out to provide your valuable feedback to our team!
The calendar in the dashboard is the calendar for the user who is logged in. Some of our clients are actually connected to more than one provider, which is why they have to navigate to your availability to view it. Thank you for providing that commentary, however, we will look into ways we can make this more clear for clients.
We will actually soon be removing the slider and an empty field will appear instead where you can enter any amount you want. I will make sure to let you know when this change is made.
If there is any question/concern I haven't addressed please give me a call at 888-958-2885 opt.4 and let's talk!
WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something. Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.
WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something. Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.
Pros Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.
Cons Cost, client technical issues.
Response from WeCounsel
Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available.
If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk.
I use WeCounsel for the video function only and wish the pricing packages were set up so that I am only paying for what I am using. Because I don't use the scheduling feature, it's confusing for clients because they think they need to request a session with me even though we are already scheduled through a different practice management system.
More than half of my clients struggled with getting started, either with downloading the plug in, getting their camera and microphone to work, or entering the session. There's too many steps involved for starting sessions: four clicks. It should be 2. And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking. Oh wait I have to go back to the front page and select "check in"... yeah confusing.
Video quality seems to depend more on internet speeds and your computer processor and not so much on WeCounsel. Other cheaper options seem to be just as good.
One reason I chose WeCounsel was because of the Whiteboard feature, which hasn't been developed yet.
I'm considering researching other options. If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.
I use WeCounsel for the video function only and wish the pricing packages were set up so that I am only paying for what I am using. Because I don't use the scheduling feature, it's confusing for clients because they think they need to request a session with me even though we are already scheduled through a different practice management system.
More than half of my clients struggled with getting started, either with downloading the plug in, getting their camera and microphone to work, or entering the session. There's too many steps involved for starting sessions: four clicks. It should be 2. And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking. Oh wait I have to go back to the front page and select "check in"... yeah confusing.
Video quality seems to depend more on internet speeds and your computer processor and not so much on WeCounsel. Other cheaper options seem to be just as good.
One reason I chose WeCounsel was because of the Whiteboard feature, which hasn't been developed yet.
I'm considering researching other options. If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.
Pros If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.
Cons Video quality isn't better ham other options. Not easy to navigate around. Too many steps/lclicks to get into a session. No option to turn off scheduling or note taking features so you and client don't get prompts. No whiteboard feature despite being advertised.
Response from WeCounsel
Thank you for reaching out and providing your valuable feedback. Wecounsel offers a host of packages with different features. The Starter Plan sounds like best plan for you, but you don't have to use all the features included if you don't need them. You can even turn off your availability if you don't need clients to make requests.Our staff is happy to do a test call with each of your clients to make sure they are set up for success. It's true, internet connectivity does play a role in the quality of the call as with any internet based solution. We will help you test speeds and make sure that you have the optimal connection.Our checkin process is designed for security, but we are always looking for ways to improve. We are excited to release whiteboard in the next couple of weeks and will be sure to let you know when it comes out!
If there is anything I can still help with, please call 888-958-2885.
Allows me to see out of state clients online. The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions.
Allows me to see out of state clients online. The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions.
Pros The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions.
Cons Occasional glitches that interfere with video chat connection.
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