Waystar vs eClinicalWorks

EZClaim

Tebra

Carepatron

Software that makes your life easier
EZClaim software is affordable, easy-to-use, and is designed to simplify and assist providers with every aspect of the medical billing and scheduling process.
EZClaimPay makes software and payments better together.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Physician- Practice Owner

customer service, by far is one of the worst customer services I have dealt before.

Billing Manager

Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

Director, Revenue Cycle Applications CBO

We greatly value Waystar’s expertise and support and truly appreciate the reliability and responsiveness they have demonstrated throughout our partnership.

Waystar delivers an AI-powered, end-to-end platform that simplifies healthcare payments and advances the autonomous revenue cycle. Built for organizations of all sizes, Waystar supports 1M+ providers to help reduce complexity, prevent revenue leakage, and accelerate reimbursement.

Accounts Receivable

Activity Tracking

AI Copilot

Alerts/Notifications

Audit Trail

Batch Processing

Billing & Invoicing

Case Management

Cash Flow Management

Claims Adjuster Management

Claims Management

Claims Scrubbing

Claims Settlement

Claims Tracking

Client Portal

Communication Management

Co-Pay & Deductible Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customizable Dashboard

Customizable Reports

Customizable Templates

Dashboard Creation

Data Import/Export

Data Security

Data Verification

Denial Management

Document Management

Document Storage

Dunning Management

EHR/EMR Integration

Electronic Claims

Electronic Payments

Financial Management

For Anesthesiologists

Forecasting

For Healthcare

Generative AI

HIPAA Compliant

Historical Reporting

Insurance Eligibility Verification

Insurance Management

Invoice History

Invoice Management

Medical Billing

Medication Management

Monitoring

Multi-Location

Multi-Physician

Multi-Provider Practice

Paper-Based Claims

Patient Engagement

Patient Portal

Payment Collection

Payment Processing

Payor Management

Policy Management

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Real-Time Updates

Recurring/Subscription Billing

Reimbursement Management

Reminders

Remittance Advice

Reporting/Analytics

Reporting & Statistics

Revenue Management

Revenue Recognition

Role-Based Permissions

Search/Filter

Secure Data Storage

Self Service Portal

Task Management

Task Scheduling

Template Management

Third-Party Integrations

Transaction History

User Management

Workflow Automation

Workflow Management

Waystar

Web-based

athenaOne

eClinicalWorks

Availity

Basic

Clearinghouse Administrator

Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing.  

Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need.

Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again.  

Surgery Coordinator

It allows me to attach to every visit which is super helpful and if a patient comes in more than once we can see that they are already on a payment plan and it helps a lot.

Clinic Director

Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again.

owner

They identify in the claim when there is a rejection what the issue is.

No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service.

Practice Administrator

It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved.

Self Pay Collector

Too many fields to fill out when the system recognizes the account number

Director of Operations

Customer support and collaboration are amazing.

Revenue cycle manager

Easy to make claim edits and claim resubmissions

In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase.

Patient Service Representative

Sometimes has long loading times and won't refresh automatically.

It really is a customer in mind culture on all levels.

I love how convenient it is to take credit card payments and setup payment plans

Managing Partner

Some times went by and they placed our company in collection.

Adding to the frustration, despite using their software for less than two months at a monthly cost of under $1000, we were astounded to find an additional charge of $15,000 on our bill.

Billing

I like the way that you can check you invoices to see when they were accepted by the payor and that it tells you the reason for the denial, whether it be, wrong ID, name/number, DOB, needs NDC, whatever and you are able to fix in the screen and resend the claim.

what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes.

Business Manager

is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed

We had been customers for 10 years, back when it used to be Navicure.

Waystar is much easier to use than our previous clearinghouse.  

Manager

Good tracking of claims and errors in those claims to fix.  

Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that.

lead

I like that we are able to check eligibility and check that claims were submitted and received by the payer.

A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes.

Chiropractor

They make sure everything within a claim is correct before submitting it to insurance companies, and are always ready to assist you when necessary.

Pediatric Biller

This saves a huge amount of time and minimizes errors by resolving claims issues directly via Waystar.  

Billing Specialist

I can normally verify coverage easily, able to get detailed information needed for patient's insurance coverage

Technology Integration Analyst

Having the ability to check eligibility without going to a payer portal is a game changer.

This feature assures the user that their claims will be billed in a time sensitive way.

coding/billing

I like the fact it adds another layer of check to claims before they are sent to the insurance carriers.  

Main biller

end up having to delete everything to zero and redo it all even adding the payments back it.

Hearing Instrument Specialist

Claims get submitted with ease and if there is an issue, we are notified right away.

Business Office Coordinator

Waystar covers the needs for our billing claims with ease.

Billing/Authorizations

Signed up for the denial tracking but I am not finding it as useful as I thought I would.

Claims management & remittance are most used by our company.

In general I feel things run fairly smoothly with Waystar but when they *don't* I feel it is hard to get help or clarification on issues.

Overall, Waystar is an excellent tool for Medicare and non Medicare Billing, user friendly and very dynamic.

Administrator

New features and functions that are added require additional fees.

Certified Medical Biller

Waystar use to sign up the payers for us and now I have to print forms, get them to Waystar etc etc.

Biller

Extremely important for claim processing and revenue.

Thus ensuring clean claims and less denials.  

Claims processing has too many categories, somethings should be combined - ex. professional claims and institutional claims data, reports, etc.

Sometimes it has transaction error, but that is okay.

Claims Processing

Customer Support

Billing Claims

Claim Submission

Contract and Cancellation

Bugs and Issues

Payment Posting

User Interface

Insurance Verification

Eligibility Checks

Small Business

Mid-size Business

Large Enterprises

Freelancers

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

physician

Their support is outstanding -- prompt, professional, kind people.

eClinicalWorks EMR is a comprehensive and customizable electronic medical record system that streamlines clinical workflows and enhances patient care.

Waystar vs eClinicalWorks Comparison (2026)

Waystar

eClinicalWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives