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Waystar vs eClinicalWorks Comparison (2026)

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Waystar

eClinicalWorks

Overview

Waystar delivers an AI-powered, end-to-end platform that simplifies healthcare payments and advances the autonomous revenue cycle. Built for organizations of all sizes, Waystar supports 1M+ providers to help reduce complexity, prevent revenue leakage, and accelerate reimbursement.

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

449

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

214

136

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

3.3

396

116

Value for money

Ease of use

Features

Customer support

41%

would recommend this app

Pros

“Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing. ”

Lisa H.

Clearinghouse Administrator

“Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need.”

Lisa H.

Clearinghouse Administrator

“Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again. ”

Alegria F.

Director, Revenue Cycle Applications CBO

Pros

“They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on.”

Chelsea A.

Owner

“I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows.”

Tabatha W.

Nursing Supervisor

“Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice.”

Reneisha H.

Clinical Programs Manager

Cons

“Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again.”

Betty N.

Clinic Director

“Accounting states sales did not close the account properly. ”

Bethanie F.

Director of Human Resources

“No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service.”

Betty N.

Clinic Director

Cons

“Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration.”

Reneisha H.

Clinical Programs Manager

“The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. ”

Dawn L.

Practice Administrator

“You can only have 1 user at a time in the patient profile which doesn't help for training purposes.”