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ChargeAutomation Logo

Guest experience software for vacation rentals and STR hosts

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ChargeAutomation - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: November 2025

ChargeAutomation overview

What is ChargeAutomation?

ChargeAutomation is guest experience software designed for vacation rentals, bed-and-breakfasts, short-term-stay hosts to streamline operations and boost revenue. This all-in-one solution transforms the guest journey through contactless online check-in, automated payment collection, personalized upselling, and digital guidebooks. The contactless check-in allows properties to securely collect guest information, documents, e-signatures, payments, and more prior to arrival. This features saves time for staff and also reduces wait time for guests.

ChargeAutomation further optimizes operations by automatically collecting deposits, balances, cancellation fees, and other payments. Integrations with over 120 payment gateways facilitate cashless transactions while reducing errors and fraud. Failed payments can also be automatically retried. Additionally, ChargeAutomation allows properties to create customized web-based guidebooks containing check-in instructions, access codes, recommendations, and more. This improves communication while enabling additional upsell opportunities.

Key benefits of using ChargeAutomation

Enhance Guest Experience:
Contactless check-in for a seamless arrival
Personalized upsells to improve guest satisfaction

Increase Revenue:
Automated upselling features
Secure and efficient payment processing

Reduce Operational Burdens:
Simplified check-in and payment processes
Automated security deposit management

Protect Your Business:
Fraud prevention and chargeback reduction
Secure payment gateway integrations

Improve Efficiency:
Centralized guest information with digital guidebooks
Integration with multiple payment gateways for flexibility

Starting price

39usage based /
per month

Alternatives

with better value for money

ChargeAutomation’s user interface

Ease of use rating:

ChargeAutomation reviews

Overall rating

4.6

/5

11

Positive reviews

91

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

9

1

0

0

1

Pros
“Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan.”
SD

Stuart D.

Owner

“Fantastic, this is the future for guest experience.”
SD

Stuart D.

Owner

“Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold.”
SD

Stuart D.

Owner

Cons
“The software struggles with updating when dates of stay change which is a challenge.”
IC

Ian C.

Owner

“But the lack of features might force us to look for alternatives (if they exist).”
TB

Tobi B.

Owner

“So far I haven't encountered something that I don't like.”
UT

Ulysses T.

owner

Who uses ChargeAutomation?

Based on 11 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality
Commercial Real Estate
Leisure, Travel & Tourism
Real Estate

Use cases

Payment Processing
Vacation Rental
Hospitality Property Management
Property Management

ChargeAutomation's key features

Most critical features, based on insights from ChargeAutomation users:

Payment processing
Online payments
Data security
Billing & invoicing
Debit/Credit card processing
Electronic signature

All ChargeAutomation features

Features rating:

PCI compliance
Payment fraud prevention
Multiple payment options
Mobile payments
Reservations management
Reporting/Analytics
Recurring/Subscription billing
Property management
Point of sale (pos)
Payment gateway integration
Multi-Currency
Mobile access
In-Person payments
Guest experience management
Guest communications
Guest check-in/check-out
For vacation rentals
Data import/export
Customizable templates
Cryptocurrency processing
Credit card processing
API
ACH payment processing

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ChargeAutomation logo

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ChargeAutomation pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

Empty state illustration for "No pricing info"

No pricing info

Essentials

39

Per month

Professional

99

Per month

User opinions about ChargeAutomation price and value

Value for money rating:

To see what individual users think of ChargeAutomation's price and value, check out the review snippets below.

“Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan.”
SD

Stuart D.

Owner

“Fantastic, this is the future for guest experience.”
SD

Stuart D.

Owner

ChargeAutomation integrations (7)

Integrations rated by users

We looked at 11 user reviews to identify which products are mentioned as ChargeAutomation integrations and how users feel about them.

Hostaway logo
Hostaway

Integration rating: 5.0 (1)

Beds24 logo
Beds24

Integration rating: 5.0 (1)

ChargeAutomation support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Webinars
Documentation
Videos

ChargeAutomation FAQs

Q. Who are the typical users of ChargeAutomation?

ChargeAutomation has the following typical customers:
Small Business

These products have better value for money


Q. What languages does ChargeAutomation support?

ChargeAutomation supports the following languages:
English


Q. Does ChargeAutomation offer an API?

Yes, ChargeAutomation has an API available for use.


Q. What level of support does ChargeAutomation offer?

ChargeAutomation offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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