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Hero
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
B2B booking platform for travel agents
Table of Contents
Hero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Hero overview
What is Hero?
Hero is a SaaS solution that helps travel agencies streamline processes related to bookings, ticketing, and payment processing. It allows users to generate and send personalized eQuotes, eTickets and eReciepts with travel itineraries, product images and descriptions, and other information.
Hero enables businesses to receive booking confirmation notifications with agents/agency names and other contact details via email. Administrators can set up standard or variable commission rates for different agents, enabling businesses to control overall spending. Managers and leaders can gain insight into customers, monthly revenue, bookings, and website visits, among other metrics. Plus, businesses can generate and send travel vouchers to passengers including details such as business contact number, start time and location, cancellation/refund policies, and more.
Hero comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It provides a sales widget, which can be used on multiple platforms such as WordPress, Wix, SquareSpace, Joomla, and more to facilitate bookings from multiple channels. Hero also lets organizations automatically disburse supplier payments, agency commissions, and remittance statements via electronic funds transfer (EFT).
Starting price
Alternatives
with better value for money
Hero’s user interface
Hero pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Hero?
Reviewers indicate Hero offers outstanding customer support, with fast, friendly, and helpful responses from the team. They feel the staff are approachable, always available to resolve issues, and provide personal assistance when needed, making interactions positive and supportive. Some mention occasional gaps in support but say their concerns are quickly addressed.
Users report Hero is extremely easy to use, with a user-friendly interface and intuitive navigation. They find it simplifies booking and managing travel products, making tasks efficient for travel agents and tourism operators. Some wish for more product options and timely updates, but appreciate its reliability.
Select to learn more
Who uses Hero?
Based on 69 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsHero's features
Features rating:
Hero alternatives
Hero
Starting from
No pricing info
Rezdy
Starting from
49
Per month
TourSys Cloud
Starting from
155
Per month
Tashi.travel
Starting from
149
Per month
Hero pricing
Value for money rating:
Starting from
No pricing info
User opinions about Hero price and value
Value for money rating:
To see what individual users think of Hero's price and value, check out the review snippets below.
Maria K.
Accounts Receivable Office
Amy G.
Team leader
Hero integrations (9)
Top integrations
Hero customer support
What do users say about Hero customer support?
Customer support rating:
We analyzed 31 verified user reviews to identify positive and negative aspects of Hero customer support.
Widespread user sentiment highlights Hero's customer support as fast, responsive, and always available when needed.
A subset of reviewers praise the support team's helpfulness, professionalism, and willingness to go the extra mile.
Multiple users appreciate being able to easily contact support through various channels and receive quick, thorough assistance.
Support options
Training options
To see what individual users say about Hero's customer support, check out the review snippets below.
“Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.”
Jason W.
Tour Leader
“There are a lot of little tools that makes a travel agent's life easier. And the customer service team is always available to help and is very responsive (and fast) if you need anything which is great!”
Anabelle D.
Travel Consultant
“Also, they have great customer support where you can speak with someone if there are any issues or if you have a query.”
Jack B.
CEO
Hero FAQs
Hero has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Hero?
Hero has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Hero support?
Hero supports the following languages:
English
Q. Does Hero offer an API?
Yes, Hero has an API available for use.
Q. What other apps does Hero integrate with?
Hero integrates with the following applications:
Cloudbeds, Stripe, Checkfront, Rezdy, ResPax, SiteMinder, FareHarbor, Xero, Zaui
Q. What level of support does Hero offer?
Hero offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base
