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Zaui
Making reservations easy for tourism companies
(19)
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Zaui Pricing, Features, Reviews and Alternatives
Zaui FAQs
Zaui has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Zaui?
Zaui has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Zaui support?
Zaui supports the following languages:
Korean, Norwegian (Bokmal), French, Chinese (Traditional), Hebrew, Spanish, English, Italian, Arabic, Chinese (Simplified), German, Russian, Japanese
Q. Does Zaui support mobile devices?
Zaui supports the following devices:
Android, iPad, iPhone
Q. Does Zaui offer an API?
Yes, Zaui has an API available for use.
Q. What other apps does Zaui integrate with?
Zaui integrates with the following applications:
authorize.net, PayPal, Google Analytics 360, Zapier, Smartwaiver, Bazaarvoice, Stripe, Routific, CartStack, Twilio
Q. What level of support does Zaui offer?
Zaui offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support
Zaui product overview
What is Zaui?
Zaui Software is a web-based reservation management solution which enables businesses to manage and streamline booking operations related to tours and activities. Its point of sale (POS) system helps centralize data and grow customer networks through automation of wholesaler and commission-based sales processes.
Key benefits of using Zaui
• Zaui Software facilitates the management of tours and activities by helping users track inventory, seat availability, activity restrictions and policies, seasonal pricing, and more.
• Businesses can use the reporting module to perform audits on reservations, manage information on inventory, companies, transactions, analyze trends and generate forecasts.
• Zaui Software provides a CRM tool which enables enterprises to manage customer information, purchase profiling, outside sales agent activities, demographics and more.
• The staff and resource scheduling module enable shuttle owners to schedule staff on activities, track and manage their fleet, and assign vehicles, drivers and guides on tours.
Typical customers
Platforms supported
Support options
Training options
Not sure about Zaui? Compare it with a popular alternative
Starting from
No pricing info
Starting from
49
Per month
Other
Zaui pricing information
Value for money
4.2
/5
52
Starting from
No pricing info
Pricing options
Value for money contenders
Zaui features
Functionality
4.1
/5
52
Total features
70
6 categories
Most valued features by users
Functionality contenders
Zaui users reviews
Overall Rating
4.4
/5
52
Positive reviews
87
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.28/10
28
17
5
1
1
Overall rating contenders
Dominic M.
Leisure, Travel & Tourism, 51-200 employees
Used daily for 2+ years
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- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s);
- Past issues with system speed (seems to be resolved now)
Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!
Verified reviewer
Museums and Institutions, 201-500 employees
Used daily for 1-2 years
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From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software.
The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well.
It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it.
Pieter d.
Hospitality, 1-10 employees
Used daily for 2+ years
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It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!
The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.
If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!
Hi Pieter, Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved. As you are aware, we experienced a critical outage in the architecture that runs behind the scenes...
Charles F.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
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The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.
We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities....
We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.
Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!
Dean D.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 2+ years
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Overall it’s been a good experience and we’ll stick with their software for a lot longer.
Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.
Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.
Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures. Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe. Let us know if there's anything else we can help with! Best, The Zaui Team
Common Zaui comparisons
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