- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s);
- Past issues with system speed (seems to be resolved now)
Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!
Likelihood to recommend: 9/10
The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.
We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!!
We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.
Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!
Likelihood to recommend: 10/10
Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our [SENSITIVE CONTENT HIDDEN] has been asking for.
The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.
Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.
Thank you Alex for taking the time to review us! Appreciate the kudos and thrilled to hear the online booking platform & cloud-based POS & has been a smooth sailing experience for the Eldorado team and your guests.
We'll be sure to keep you updated on when our under-development features are available so you're able to take full advantage. Really value your feedback on how metrics and reporting can be kicked up a notch and we'll be sure to take this back to the team.
In the meantime, please let us know where we can further assist. We're always here to lend a helping hand!
Likelihood to recommend: 10/10
It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!
The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.
If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!
Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved.
As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness.
The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before.
We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.
Likelihood to recommend: 0/10
- Activities and packages fairly easy to build and get up and running - I love the ability to connect with other systems and the OTAs - I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true. Other support staff has not been as helpful.
- Reliability - It seems that with every fix that is released, one issue is solved but then another problem occurs or key functions are removed. - Slow loading - Need the ability to custom design the manifests - Communication - I wish there was more communication as to when updates are released and what the update includes. - It can be very time consuming to get stuff completed. I.e. removing bar codes from our system, updating the training website to match the live site, etc... - The email/SMS notifications should be an easier process. Creating and editing them is difficult and time-consuming. They are a great feature but need to be more user-friendly. - We have created so many workarounds for our charters department. It is not a usable system for our charters division without these workarounds. - Not having the ability to edit some of the hard-coded wording on our website along with the receipt portion that guests receive when printing their tickets. - Need the ability to archive old stuff like employees, agents, activities, etc... - Need the ability to put date bands around everything. It's frustrating to have to link and unlink activities depending on availability. - Reports not being the correct i.e. report by agent, summary by activity - The reports available for accounting purposes are not detailed enough or contain so much additional, unneeded information that manipulating the report isn't any faster than the other system we have in place.
Hi Nadine, thanks for your feedback and taking the time to lay out some notes for us to work on. I have shared it with our dev team to build into our road map. We would love to talk more about some of your challenges with the system and see if we can get you setup a little better. Get in touch anytime at Support.zaui.com and we'll be happy to help! We love Landsea and even have a Landsea bus booked for company team building ocean scavenger hunt in a few weeks! Talk to you soon!
Likelihood to recommend: 7/10
The Basic version is available free of cost.
Contact Zaui Software for Enterprise plan pricing.