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Host Tools Logo

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Channel management software for vacation rentals

(1)

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Host Tools Pricing, Features, Reviews and Alternatives

Host Tools product overview

Price starts from

10

Per month

Flat Rate

What is Host Tools?

Host Tools is a channel management software for short-term vacation rentals. Features include multiple listing management, guest messaging, automated check-in, templates, and checkout messages.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base

Host Tools pricing information

Value for money

4.7

/5

158

Starting from

10

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Host Tools features

Functionality

4.5

/5

158

Total features

6

1 categories

Most valued features by users

Reservations Management
Housekeeping Management
For Vacation Rentals
Contact Management
Guest Communications
Guest Experience Management

Functionality contenders

Host Tools users reviews

Overall Rating

4.7

/5

158

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.3/10
Rating distribution

5

4

3

2

1

126

26

3

1

2

Pros
We think has tools is a wonderful product and are very pleased with its level of functionality in relation to the budget friendly price.
The automated messages were very useful and I could resolve 99% of guest inquiries using this feature. The price point was fair for the solution I was using.
The team behind this product is very responsive but focused on their roadmap. Easy to evaluate whether or not it will meet your requirements with the free trial.
Cons
This has been very helffull in taking off some hard work of following up every message and so.
Its pricing tools etc. are not on par with other services. Now that Airbnb has introduced its own native automatic messaging feature, I have no use for Host Tools.
Difficult to use on mobile device web browser after the recent update. I haven’t used it on a computer recently.

Overall rating contenders

RG
AvatarImg

Robert G.

Owner

Hospitality, self-employed

Review source

Overall Rating

Incredible total package software for vacation rental management

Reviewed 3 years ago

Transcript

Robert: Hi, I'm Robert. I'm a owner operator of a small business, and I would give Host Tools, a five...

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Kevin L.

Sales Manager

Civil Engineering, 1-10 employees

Review source

Overall Rating

I love Host Tools!

Reviewed 3 years ago

Transcript

Kevin L.: Hi, my name is Kevin. I'm an owner of several short-term vacation rental units, and I give...

hs
AvatarImg

hasan s.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hands Down THE BEST TOOL for ALL Airbnb Hosts

Reviewed 4 years ago
Pros

I love this app - host tools as it was my primary app that allowed me to automate my whole business. It would increase/decrease the price as I needed and/or set it up like so. I have 0 complaints about the app itself. Once you learn how to set up pricing and its not too hard you just sit back and watch your airbnb fill up. The way my system was set up - I was never home to greet the guests unless I...

Cons

nothing - it worked as I needed it.. I mean if price can be cheaper - why not? but I think its fairly priced.

MK
AvatarImg

Martha K.

Education Management, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Messaging

Reviewed 5 years ago

It just makes communication easier and more professional.

Pros

I'm a 68 year-old woman and not very computer skilled, but I've found Superhost easy to use. What I use most is the messaging. It is customizable. I've chosen to write my own messages when I first receive a reservation, but if it is a last-minute reservation I have Superhost set to send a welcome message. I've also set Superhost to send a message the morning after the guests' first night to ask if they have everything they need, and then the night before departure to remind them how to check out. This saves a lot of time and scheduling on my part, and most guests seem to feel that I am being attentive.

Cons

I haven't had any problems with it. I haven't used the pricing software yet.

DV
AvatarImg

Daryoosh V.

Professional Training & Coaching, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Unreliable with poor customer support

Reviewed 2 years ago

The [SENSITIVE CONTENT] used to be very responsive through the chat window, but it's about a year or so that they either do not reply or reply with a long delay. Quite often, the response isn't helpful either. There is no phone number to call either. They increased their process for better customer service, but it worsen in practice. We're looking to move our business to a different platform.

Pros

The pricing rules cover many combinations and flexibility, allowing one to define custom pricing based on dates and other conditions.

Cons

Hosttools still has many bugs and occasionally causes accounts to disconnect, syncing issues, etc. For example, we have received many double bookings due to sync problems. I reposted many of the bugs to the owners over the years, but even after a few years, many haven't been fixed.

PF
AvatarImg

Paul F.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing time saving tool !

Reviewed 5 years ago

We have 120 properties on airbnb since it started and we have bbeen Superhost's for the last year since using Superhost tools, I really believe without this amazing app we would not be a Superhost, it answers all your message within a minute , so speeds up response time, sends out feedback positive prompts so ensures your feedback is great, just get it Basta !

Pros

Saves hours of messaging, quick response time ( handy when we get messages at 3am) ensures all import messages are sent ( directions, check in, check out) automates the time consuming reviews .

Cons

There was a couple of minor improvements I thought would be useful when I first started using it, I send a message to them, expecting no reply or the usual thank you note, support team came back to me more or less by return agreed with me and 2 days later had made the improvement, great service. Thinking about it, I guess the only improvement would be to have several feedback comments loaded that are selected at random.

KC
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Kyle C.

Hospitality, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic software that has streamlined my hosting experience

Reviewed 4 years ago

It's just been fantastic, reasonably priced software that has transformed the amount of time I spend managing my Airbnb.

Pros

Host Tools is easily the best $5 I spend every month. I've only used a fraction of the capabilities, simply using to respond to automatically respond to initial bookings and send check out instructions to my guests, but it works like a charm and has reduced the amount of time I spend communicating with guests. I'm looking forward to connecting Host Tools to my Yale locks and further automating the process of checking in and out, and knowing when cleaners have come and gone all with custom codes. I also greatly enjoy the newsletters from HostTools with practical tips for improving my hosting business.

Cons

The initial usability of creating custom messages was low, but through constant iterations, this seems to have greatly improved.

Host Tools FAQs

Q. What type of pricing plans does Host Tools offer?

Host Tools has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Host Tools?

Host Tools has the following typical customers:
Freelancers


Q. What languages does Host Tools support?

Host Tools supports the following languages:
English


Q. Does Host Tools support mobile devices?

Host Tools supports the following devices:
Android, iPad, iPhone


Q. Does Host Tools offer an API?

No, Host Tools does not have an API available.


Q. What level of support does Host Tools offer?

Host Tools offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base

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