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innRoad vs Cloudbeds Comparison

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Overview

Category Leaders

innRoad is a cloud-based property management system that supports independent hotels with anywhere access to reservation,...

Cloudbeds is a cloud-based hotel management software which enables property owners & managers to manage bookings, availability,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

200

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

138

44

9

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

122

42

6

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.
Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.
The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.

Pros

Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.
At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.
Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

Cons

Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features60
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Campaign Management
  • Cash Management
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Currency Conversion
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Email Templates
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Single Property
  • Spa/Activity Management
  • Status Tracking
  • Third Party Booking
  • Third Party Integrations
  • Travel Management
  • User Management
  • Total features61
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Campaign Management
  • Cash Management
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Currency Conversion
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Email Templates
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Single Property
  • Spa/Activity Management
  • Status Tracking
  • Third Party Booking
  • Third Party Integrations
  • Travel Management
  • User Management

Integrations

  • Total integrations2
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations26
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier