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Kigo

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The Trusted Global Platform for Vacation Rental Managers

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Kigo Pricing, Features, Reviews and Alternatives

Kigo FAQs

Q. What type of pricing plans does Kigo offer?

Kigo has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Kigo?

Kigo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Kigo support?

Kigo supports the following languages:
English, French, German, Italian, Portuguese, Russian, Swedish


Q. Does Kigo offer an API?

Yes, Kigo has an API available for use.


Q. What other apps does Kigo integrate with?

Kigo integrates with the following applications:
Operto Connect, PriceLabs, Handle, Turno


Q. What level of support does Kigo offer?

Kigo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Kigo product overview

Price starts from

59

Per month

Flat Rate

What is Kigo?

With Kigo, a Guesty Company; you can manage vacation rental properties across your portfolio with less work and more visibility. Check out our complete software solution, including:

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

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Starting from

59

Per month

Flat Rate

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Kigo pricing information

Value for money

3.7

/5

156

Starting from

59

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kigo features

Functionality

3.7

/5

156

Total features

33

2 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Activity Dashboard
Reporting & Statistics
Calendar Management
Payment Processing

Functionality contenders

Kigo users reviews

Overall Rating

3.7

/5

156

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.41/10
Rating distribution

5

4

3

2

1

70

34

17

11

24

Pros
Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product.
Its easy to set up properties, love that you can copy rates by clicking next to the properties instead of one by one. Like the color legend to let you know if your rates are competitive.
My experience with the software is very positive: it is very stable system, the support team is very responsive (Speacially Russian speaking agent Magda), Channel manager is very good.
Cons
Constant loss of integration and issues stressed me out and resulted in me losing money, and I pulled out of that channel all together. Last and most of all, the system is not user friendly AT ALL.
We've lost more than 30K between all the missing reservation due to wrong pricing or last minute booking option not available + the pricing of this solution and all those add-ons.
In August 2015 I was charged for 35 days with a occupancy of 110. When I complain about this they said there was a problem with my account and the situation would be rectified.

Overall rating contenders

TK
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Tah K.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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2017 reviews convinced me to come back...very happy I did!

Reviewed 7 years ago

Website , channel management, guest app, and much needed help.

Pros

I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches....

Cons

While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful.

Vendor response

Dear Tah, Thank you for your kind words, and thank you for trusting us. We did undergo a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We want your business to be successful, and with proper onboarding and free trainings from the Kigo University, we believe that your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features. Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features. The Kigo team

SG
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Slava G.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant piece of software; would highly recommend to any business looking to maximise revenue!

Reviewed 7 years ago

I have included the information on the core benefits in the review.

Pros

The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings. The Analytics Dashboard within the App is an exceptionally useful tool for providing...

Cons

The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English. The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

Vendor response

Dear Slava, Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product. Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team. The Kigo team

FZ
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Flavia Z.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible experience

Reviewed 4 years ago

We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs, avoided informing us that the software might not be a good fit for us. After a 6-month long process of valuable time wasted on implementation/ training, we realized that most features were not user-friendly, some did not even apply to us. We were even trained on features that would soon be deactivated....

Pros

Good Integration with AirBnb, Booking.com etc. & very efficient Implementation Specialist.

Cons

• Kigo Legacy was shutting down, before the new Kigo software was completed and properly tested. When we signed up in March 2019, we were instructed to work in 2 separate -not yet compatible- platforms, Kigo & KigoPro. • All 3 below Kigo features were paid for, but never used. The process was so unnecessary complicated that we had to use our own custom-made applications instead. - To use Operations,...

Vendor response

Hi Flavia, I am sorry to hear you are disappointed in your experience with Kigo. We aim to keep our customers happy, and we did our best to find solutions to the challenges you experienced. We are truly sorry that the product did not fit your business needs, and we wish you the best in all of your future endeavors.

AZ
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Alex Z.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My experience at JZ has been phenomenal!

Reviewed 6 years ago
Pros

1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great. 2 is the simplicity of the software 3 - The dynamic price tool 4- Channel connections 5- Always willing to improve and listens to all their customers(Very Important for me)

Cons

I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product) Also, it's not yet connected with Trip Advisor Waiting on Home automation

Vendor response

Dear Alex, Thank you so much for your kind words. We are indeed offering our own payment processor, KigoPay that empowers short-term business with proprietary and guest screening technology. The platform makes reconciliation and reporting a piece of cake and is included in the innovative Kigo Marketplace product suites (a combination of vacation rental software, channel management, websites, payments,...

JS
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John S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good complete software for vacation rentals

Reviewed 2 years ago

Kigo is used as my critical software for my business

Pros

The management with the OTA's, bookings and the automated payments

Cons

Operations management for the cleaners and handymand

Vendor response

Hi John, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone!

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