RESMARK Pricing, Features, Reviews & Comparison of Alternatives

RESMARK

Reservation and booking management for tour operators

4.81/5 (31 reviews)

RESMARK overview

What is RESMARK?

RESMARK is a robust reservation management solution that assists activity, event, and tour managers with bookings and reservations. Key features include integrated digital waivers, automated emails, CRM, distribution management, marketing, custom forms, lead generation, and reporting.

RESMARK enables administrators to collect leads from multiple channels using custom forms, import leads into the database, and run customizable follow-up email campaigns at scheduled intervals. It allows managers to create date-based products, define per-unit availability, and modify rosters. Plus, team members can set ticket prices for various price tiers, create price categories for multiple sales channels, and define payment settings per tour.

RESMARK allows businesses to create a custom website to sell multiple tours, and brands can add logos, business information, images, and color themes to the site. Tour managers can create pre-tour policy forms and collect acknowledgements and acceptances from customers. RESMARK can manage bookings for travel agents, hotels, cruise ships, activity desks, regional travel websites, and destination marketing companies.
resmarksystems.com

Pricing

Starting from
$95/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

English
RESMARK screenshot: RESMARK works on all devices.Booking & Reservation Software, Event Management, Digital WaiversRESMARK screenshot: RESMARK product grid view.RESMARK screenshot: RESMARK automated emails dashboard.RESMARK screenshot: RESMARK sales analytics RESMARK screenshot: RESMARK order activity tracking RESMARK screenshot: RESMARK activity booking dashboard RESMARK screenshot: RESMARK admin dashboard RESMARK screenshot: RESMARK questionnaire creationRESMARK screenshot: RESMARK payment processing

RESMARK user reviews

Value for money
Features
Ease of use
Customer support
  3.3
  4.0
  4.5
  5.0
Kenneth Long Long

The most functional reservations software you will find

Used daily for 2+ years
Reviewed 2017-02-10
Review Source: Capterra

Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Pros
Ease of use, constant upgrades and development, great customer support

Cons
comparatively expensive

Response from RESMARK Systems


Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lisa Taylor

Resmark

Used daily for 2+ years
Reviewed 2019-06-17
Review Source: Capterra

Pros
The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.

Cons
Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.

Response from RESMARK Systems


Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Christine Ward

3 Years Using Resmark

Reviewed 2014-07-24
Review Source: Capterra

Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks. Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities. Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items. You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site. Overall, great system and looking forward to new features.

Rating breakdown

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Jesse Desens

Resmark Rocks!

Reviewed 2014-07-23
Review Source: Capterra

Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back. There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently. Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)

Rating breakdown

Ease of use
Customer support

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Erik Schorr

Resmark has made a world of difference for our small company!

Reviewed 2014-07-22
Review Source: Capterra

We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us. Resmark literally acts as another administrative assistant, only this "employee" rarely makes any mistakes and works around the clock! At first we were a bit nervous about making the big leap into an online system, especially one that has a bit higher cost than so many of the systems available out there. However, the value of Resmark is outstanding. No other system that we tested came close to being as robust as Resmark, and we see the system paying for itself already (only halfway into our season). I also feel the need to talk about the customer support that Resmark offers. I am blown away by how easy they are to reach, and how helpful they are. There is a bit of a learning curve to figuring out how to set things up (at least for techno-challenged people like me), but the friendly folks at Resmark have been an invaluable resource. Their knowledge of the system is comprehensive, and they are incredibly quick to fix any problems that arise. i can recommend Resmark without reservation. It has made our company more efficient and effective, and it has taken a huge administrative load off of our backs.

Rating breakdown

Ease of use
Customer support

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RESMARK pricing

Starting from
$95/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.​

As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver.

Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.

RESMARK features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Online Booking Integration
Price Management
Reporting & Statistics
Reservations Management

Calendar Management (99 other apps)
Invoice Management (64 other apps)
Promotions Management (60 other apps)
Room Booking (96 other apps)
Third Party Integration (77 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for RESMARK

Key features of RESMARK

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Customer Management
  • Integrated Digital Waivers
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Serves Adventure Tours
  • Single / Group Reservations
  • US-Based Customer Support
  • Unlimited Users and Products
View All Features

Benefits

• Gather valuable data for each participant with fully integrated digital waivers from WaiverSign.
• Create stronger brand loyalty and a better user experience by sending automated emails before and after the launch date
• Sell more activities and grow your business by connecting with other suppliers and resellers.
• Understand your business with robust, customizable reports.
• Receive top-notched support from a US-based customer support team.