Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.
Pros
Ease of use, constant upgrades and development, great customer support
Cons
comparatively expensive
Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.
Rating breakdown
Likelihood to recommend: 9/10
Pros
The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.
Cons
Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.
Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy
Rating breakdown
Likelihood to recommend: 7/10
Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks. Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities. Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items. You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site. Overall, great system and looking forward to new features.
Rating breakdown
Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back. There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently. Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)
Rating breakdown
We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us. Resmark literally acts as another administrative assistant, only this "employee" rarely makes any mistakes and works around the clock! At first we were a bit nervous about making the big leap into an online system, especially one that has a bit higher cost than so many of the systems available out there. However, the value of Resmark is outstanding. No other system that we tested came close to being as robust as Resmark, and we see the system paying for itself already (only halfway into our season). I also feel the need to talk about the customer support that Resmark offers. I am blown away by how easy they are to reach, and how helpful they are. There is a bit of a learning curve to figuring out how to set things up (at least for techno-challenged people like me), but the friendly folks at Resmark have been an invaluable resource. Their knowledge of the system is comprehensive, and they are incredibly quick to fix any problems that arise. i can recommend Resmark without reservation. It has made our company more efficient and effective, and it has taken a huge administrative load off of our backs.
Rating breakdown
Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.
As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver.
Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.
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