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The Tour Booking & Management Platform Built for Growth

(5)

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TripWorks Pricing, Features, Reviews and Alternatives

TripWorks FAQs

Q. What type of pricing plans does TripWorks offer?

TripWorks has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of TripWorks?

TripWorks has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TripWorks support?

TripWorks supports the following languages:
English


Q. Does TripWorks offer an API?

Yes, TripWorks has an API available for use.


Q. What other apps does TripWorks integrate with?

TripWorks integrates with the following applications:
Google Analytics 360, Zapier, Yelp Guest Manager, Stripe, Slack, Google Ads, Microsoft Advertising, Expedite Commerce, Mailchimp, Twilio, Facebook Business Suite, HubSpot CRM


Q. What level of support does TripWorks offer?

TripWorks offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

TripWorks product overview

What is TripWorks?

TripWorks is the all-in-one booking management platform for tour, activity, and adventure operators serious about growing revenues. The platform helps travel agents improve their customer experience and increase sales by offering tools like cart abandonment tracking, customer profile flagging, trips management, data insights, and more. TripWorks offers several functionalities, including data analytics tools to understand the customers - why they book and why some don't, customizable reports that allow agents to see all tour activity data in one place, and dashboards with real-time data so they can make decisions based on their business requirement.

Key benefits of using TripWorks

Grow revenues with a booking platform specifically built to maximize conversions and increase sales for tour, activity and adventure operations.

Increase conversions with a seamless reservation experience, from initial website visit to smart reminders and dynamic pricing.

Save time by streamlining daily and routine processes with innovative, advanced and revenue-generating automation technology.

Grow your business with a booking platform priced to exactly align with your company's unique needs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Webinars
Live Online
In Person
Documentation
Videos

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TripWorks pricing information

Value for money

5.0

/5

39

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TripWorks features

Functionality

4.9

/5

39

Total features

97

5 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export
Mobile Access
Customizable Templates

Functionality contenders

TripWorks users reviews

Overall Rating

5.0

/5

39

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.59/10
Rating distribution

5

4

3

2

1

38

1

0

0

0

Pros
We have very high standards of excellence for our guests experience and tripworks helps us keeps those standards during their booking process. I would recommend this to anyone for any online booking.
Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have.
The people I started with (except [sensitive content hidden]) and whom I was very comfortable and had great faith in, have left.
Cons
I don't think their is anything I dislike. So far it's up to the standards of what I had in the past and beyond in some aspects.
There is no invoicing option allowing us to provide quotes. Parts orders are difficult to enter because they are not itemized.
I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know.

Overall rating contenders

MD
AvatarImg

Mauricio D.

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Top client service

Reviewed 2 months ago
Pros

TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.

Cons

There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.

RB
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Rowena B.

Entertainment, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tripworks for Walking & Bus Tours

Reviewed 4 months ago

We decided on Tripworks after a very length research process into other options. We’ve overall been very impressed with the Tripworks team throughout our research and onboarding process. While there are some things that don’t quite work for us about the system, we know that that would be the case with any booking system we decided to use, so the pros outweigh the cons.

Pros

A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.

Cons

We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.

Vendor response

Thank you so much for taking the time to share your detailed feedback on your experience with Tripworks. We truly appreciate your thoughtful review and are thrilled to hear that overall, our system has been meeting your needs effectively. It's fantastic to hear that you find our system clean and visually appealing, with a straightforward booking flow. We're also glad that our dynamic pricing options and flexibility in managing bookings have been beneficial for your business. Your insights regarding the resource settings and the lengthiness of default receipts for large bookings are incredibly valuable to us. We understand the importance of flexibility in meeting your specific needs and will certainly take your feedback into consideration as we continue to improve our platform.

CW
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Connor W.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tour operator review

Reviewed 2 months ago
Pros

what we like most about tripworks is its ease of use

Cons

certain customer service representatives, others are exceptional

DD
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Dennis D.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Tripworks Is An Amazing Product

Reviewed 4 months ago

Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.

Pros

The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.

Cons

I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.

Vendor response

Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business. It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service,...

JM
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Joe M.

Entertainment, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tipworks is very good

Reviewed a year ago

I really like Tripworks. However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top. I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know. The people I started with (except [sensitive content hidden]) and whom I was very comfortable...

Pros

We had multiple software be unable to handle our needs in the past. Tripworks has been by far the best. When my problems are escalated to a higher up person, they get handled. [sensitive content hidden], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers. Whoever the higher ups in this company are, they are so lucky to have her and from what I've seen, if she leaves, they are screwed.

Cons

They need to up their game in regards to Point of sale and customer service. Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience. In the past at least on weekdays, I was getting someone who really knew the software. I anticipated the weekend person would be less knowledgeable. Lately, I feel as if I am getting a novice whenever I call and they are reading off of a script. I quite often have to wait days to get a problem resolved.

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